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NSI.dll and Normaliz.dll errors


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#1 jackieinertia

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Posted 11 May 2009 - 05:51 PM

Ok, I don't know what happened to my system but when i started it up about 4 hours ago, several dialog boxes popped up saying many of my programs couldn't run because NSI.dll or Normaliz.dll were missing. For example, when I just tried to open Firefox, I got this box: This application has failed to start because NSI.dll was not found. Re-installing the application may fix this problem.

Help????

EDIT: Just saw I wasn't supposed to post HJT log here. Sorry.

Edited by jackieinertia, 11 May 2009 - 05:53 PM.


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#2 Budapest

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Posted 11 May 2009 - 05:54 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 jackieinertia

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Posted 11 May 2009 - 06:10 PM

just ran it once, it said i had one infection called Hi.Jack didn't get the rest, then when i clicked Remove Selected, an error occurred and the program closed.

#4 jackieinertia

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Posted 11 May 2009 - 06:14 PM

Here's the log before the program messes up:

Malwarebytes' Anti-Malware 1.36
Database version: 2110
Windows 6.0.6001 Service Pack 1

5/11/2009 6:13:21 PM
mbam-log-2009-05-11 (18-13-15).txt

Scan type: Quick Scan
Objects scanned: 63584
Time elapsed: 1 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

When I click Remove Selected, it says: Runtime error '53' File not found: wininet.dll

#5 Budapest

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Posted 11 May 2009 - 06:15 PM

Please try it again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 jackieinertia

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Posted 11 May 2009 - 06:18 PM

I tried it four times, I get Runtime error '53': File not found: wininet.dll every time.

#7 Budapest

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Posted 11 May 2009 - 06:19 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 jackieinertia

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Posted 11 May 2009 - 08:23 PM

this seems to be working fine after i ran the check disk thing. thanks!!!

#9 Budapest

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Posted 11 May 2009 - 08:26 PM

You're welcome :thumbsup:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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