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10 replies to this topic

#1 BWTadpole

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Posted 10 May 2009 - 08:17 PM

Hey everyone. Here's a rundown of my problem.

My Googling experience has been disrupted. My Google searches go fine, but when I try to click on a search result, I'm redirected to unrelated websites. It usually takes several clicks on the result link to get to my intended website, and I've since become a fan of copy-pasting the URL manually. Below is a screenshot of the redirection. I click-held on the link to screencap the URL at the bottom. I've tested other search engines, and it appears that Google is the only one affected.

Posted Image

Also, in searching for a solution to this problem, I attempted to run MBAM. Installation goes over fine, but when I click on the link on my desktop, I maybe, MAYBE get a flash of the cursor/hourglass, and then nothing. The process isn't running when I check, and no window pops up.

Apologies if my description is brief. I'm more than willing to provide additional details on request.

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#2 xblindx

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Posted 10 May 2009 - 08:19 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 BWTadpole

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Posted 10 May 2009 - 08:38 PM

Here's the MBAM log. Will be restarting soon.

Malwarebytes' Anti-Malware 1.36
Database version: 2106
Windows 5.1.2600 Service Pack 2

5/10/2009 8:48:58 PM
mbam-log-2009-05-10 (20-48-58).txt

Scan type: Quick Scan
Objects scanned: 130188
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Documents and Settings\All Users.WINDOWS\proto.dll (Trojan.Agent) -> Delete on reboot.
C:\Program Files\Mozilla Firefox\components\WWShow.dll (Adware.BHO) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\diskchk help (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\John Martinovich.TADPOLE\Application Data\gadcom (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\WWShow (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE\Application Data\pidle (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Jcore (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE\Application Data\Twain (Trojan.Matcash) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users.WINDOWS\proto.dll (Trojan.Agent) -> Delete on reboot.
C:\Program Files\Mozilla Firefox\components\WWShow.dll (Adware.BHO) -> Delete on reboot.
C:\RECYCLER\S-2-7-32-100019221-100021023-100010545-6362.com (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE.000\Local Settings\Temp\50397.exe (Rogue.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE.000\Local Settings\Temp\tmp43.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE.000\Local Settings\Temp\tmpA7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE.000\Local Settings\Temp\tmpD6.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\3385593.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\37754468.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\80492625.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Documents and Settings\John Martinovich.TADPOLE.000\Application Data\Microsoft\Windows\ms86.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gxvxccounter (Trojan.DNSchanger) -> Quarantined and deleted successfully.

Edited by BWTadpole, 10 May 2009 - 08:56 PM.


#4 xblindx

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Posted 10 May 2009 - 08:39 PM

Please use the "Add Reply" button located on the bottom of the page to post a reply. Do not use the quote button.

Read this part of my post.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

#5 BWTadpole

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Posted 10 May 2009 - 08:57 PM

Hah, sorry about that. The MBAM log was edited into the post above. Probably another wrong thing to do.

#6 xblindx

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Posted 10 May 2009 - 09:03 PM

I saw the edit :thumbsup: , but yes, it would be helpful to add a reply every time you have something else to add.

This line right here "C:\WINDOWS\system32\gxvxccounter (Trojan.DNSchanger) " is an infection I am still learning to deal with. I am going to grab another helper over here to help you out. Be patient :flowers:

Reboot your computer and run a full scan and post the log in your next reply.

Edited by xblindx, 10 May 2009 - 09:04 PM.


#7 garmanma

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Posted 10 May 2009 - 09:12 PM

Run a full scan as xblindx suggested and also run Dr. Web Cureit


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 BWTadpole

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Posted 10 May 2009 - 09:19 PM

Thanks garmanma and xblindx. I'm currently running the full scan on MBAM, and I'll have results from Dr.Web CureIt tomorrow when I have a tad more free time.

Thanks!

#9 BWTadpole

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Posted 11 May 2009 - 06:38 PM

Hey guys. Here's the logs you requested!

Malwarebytes' Anti-Malware 1.36
Database version: 2106
Windows 5.1.2600 Service Pack 2

5/11/2009 5:23:59 PM
mbam-log-2009-05-11 (17-23-59).txt

Scan type: Full Scan (C:\|)
Objects scanned: 255160
Time elapsed: 39 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gxvxccounter (Trojan.DNSchanger) -> Quarantined and deleted successfully.

AND Dr.Web

gxvxcmaptnqrotehyiqppjqgnbaiiqgkltlfd.dll;C:\WINDOWS\system32;BackDoor.Tdss.155;Deleted.;

#10 garmanma

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Posted 12 May 2009 - 11:51 AM

One more updated scan with mbam

and the run SAS


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 xblindx

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Posted 12 May 2009 - 02:36 PM

IMPORTANT NOTE: One or more of the identified infections was a backdoor Trojan. Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the infection was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"




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