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Outlook Express email links will not open


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#1 oldsoldier

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Posted 24 June 2005 - 03:53 PM

I cannot open links in Outlook Express emails. I receive Bleeping Computer emails and cannot open the links to read about other members problems. But I have no problems with Internet Explorer.

The difficulty first occurred after I uninstalled Mozilla Firefox and Thunderbird. They had not impressed me so I got rid of them. Just in case the uninstallations were the cause of the problem, I reinstalled both programmes but it has made no difference. They still fail to impress me and I still cannot open Outlook Express email links.


Here is my Computer file summary [by Belarc]

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) American Megatrends Inc. 1.0
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon XP128 kilobyte primary memory cache256 kilobyte secondary memory cache Board: K7S8X 1.0Bus Clock: 133 megahertzBIOS: American Megatrends Inc. P1.30 02/21/2003
Drives Memory Modules c,d
82.34 Gigabytes Usable Hard Drive Capacity70.39 Gigabytes Hard Drive Free SpaceHL-DT-ST CD-ROM GCR-8523BOPTORITE CD-RW CW5205 [CD-ROM drive]3.5" format removeable media [Floppy drive]IC35L090AVV207-0 [Hard drive] (82.35 GB) -- drive 0, s/n VNVC00G3EE3D0X, rev V23OA66A, SMART Status: Healthy 1024 Megabytes Installed MemorySlot '0' has 512 MBSlot '1' has 256 MBSlot '2' has 256 MB
Local Drive Volumes

c: (on drive 0) 82.34 GB 70.39 GB free

Network Drives
None detected
Users Printers
local user accounts last logon
Administrator 11/05/2005 17:20:52 (admin)
local system accounts
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
hp LaserJet 1010 on DOT4_001

Controllers Display
Standard floppy disk controllerPrimary IDE Channel [Controller]Secondary IDE Channel [Controller]SiS PCI IDE Controller C.P. Technologies Inc. RADEON 9200SE [Display adapter]AOC 9G [Monitor] (17.7"vis, August 2004)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host ControllerSiS 7001 PCI to USB Open Host ControllerSiS PCI to USB Enhanced Host Controller C-Media AC97 Audio DeviceMPU-401 Compatible MIDI DeviceStandard Game Port
Communications Other Devices
Best Data Data Fax ModemSiS 900-Based PCI Fast Ethernet AdapterSpeedTouch USB ADSL PPPNetwork Card MAC Address: 00:0B:6A:08:E1:C6 CanoScan 4200F #2Built-in Infrared DevicePC/AT Enhanced PS/2 Keyboard (101/102-Key)Microsoft PS/2 MouseSpeedTouch 330 ADSL ModemUSB Root HubUSB Root HubUSB Root Hub
Virus Protection
Norton AntiVirus Version 11.00
Virus Definitions Version 10/05/2005 Rev 8
Last Disk Scan on 06 May 2005 21:09:44
Realtime File Scanning On

Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 (details...)
M886903 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
SP2
KB811113[SP] on 23/09/2004 (details...)
SP3
KB834707 on 13/10/2004 (details...)
KB867282 on 10/02/2005 (details...)
KB873333 on 10/02/2005 (details...)
KB873339 on 16/12/2004 (details...)
KB885250 on 10/02/2005 (details...)
KB885835 on 16/12/2004 (details...)
KB885836 on 16/12/2004 (details...)
Windows XP
SP3 (continued)
KB886185 on 16/12/2004 (details...)
KB887472 on 10/02/2005 (details...)
KB887742 on 22/02/2005 (details...)
KB887797 on 27/12/2004 (details...)
KB888113 on 10/02/2005 (details...)
KB888302 on 10/02/2005 (details...)
KB890047 on 10/02/2005 (details...)
KB890175 on 12/01/2005 (details...)
KB890859 on 14/04/2005 (details...)
KB890923 on 14/04/2005 (details...)
KB891781 on 10/02/2005 (details...)
KB893066 on 14/04/2005 (details...)
KB893086 on 14/04/2005 (details...)
KB893803 on 14/04/2005 (details...)

Click here to see all available Microsoft security hotfixes for this computer. Marks a HotFix that verifies correctly
Marks a HotFix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification

Software Licenses [Back to Top]

ACD Systems - ACDSee 16
ACD Systems Ltd - ACDSee 5.0 PowerPack 22
ACD Systems - FotoAngelo 11
ACD Systems - FotoCanvas 20
Adobe - ActiveShare AJW110X7000000-789
Belarc - Advisor 9f608a49
FotoNation - FotoExplorer 128002360Y31
MGI - PhotoSuite4 5555-00000000
MGI - PhotoSuiteIII 5031-00016022
Microsoft - Internet Explorer 55736-OEM-6872435-04057
Microsoft - Office 2000 SR-1 Disc 2 26504-OEM-0081606-45485
Microsoft - Office 2000 SR-1 Professional 26404-OEM-0081606-45485
Microsoft - WebFldrs XP 12345-111-1111111-86426
Microsoft - Windows XP Professional 55274-645-5919031-23575 (Key: 8GV67-QRPTM-P6YMB-G2T6Y-D27X8)
ScanSoft - OmniPageSE2.0 OP0237010-05202004A
Symantec Corp - Internet Worm Protection 1
Symantec Corporation - MSRedist 1
Symantec Corporation - Norton AntiVirus 2005 1
Symantec Corporation - Norton SystemWorks 2005 Premier NSW2003.06
Symantec Corporation - Norton WMI Update 1
Symantec Corporation - NSW_DRM_COLLECTION 1
Symantec Corporation - SymNet 1

Software Versions [Back to Top]
ACD FotoAngelo 2.0 Version 2, 0, 0, 13 * ACD Systems, Ltd. - FotoCanvas Version 2, 0, 0, 8 * ACDSee Version 5, 0, 0, 25 * Adobe Acrobat Reader Version 5.1.0.0 * Adobe Acrobat Version 7.0.0.0 * Adobe ActiveShare Version 1.02 * Adobe Photoshop Album Starter Edition Version 2.0.0.0 * Adobe Reader Version 7.0.1.2005030700 * Adobe Systems AdobeDownloadManager Version 2.0 * Ahead Software AG Karlsbad Germany Phone: ++49-7248-911-800 Fax: ++49-7248-911-888 e-mail: info@nero.com - LANGUAGE_English2 Version 5, 5, 10, 7 * Ahead Software AG - InfoTool Application Version 1, 0, 3, 3 * Ahead Software AG - Nero CD Speed Application Version 1, 0, 2, 0 * ahead software gmbh, karlsbad - Cover Designer Version 2, 2, 1, 11 * ArcSoft, Inc. - PhotoStudio Version 5.5.0.58 * ATI External Event Utility for WindowsNT and Windows9X Version 6.14.10.4113 * Belarc, Inc. - BelManage Client Version 6.1f * CANON INC. - CanoScan Toolbox Application Version 4.6.1.0 * Cinematronics - 3D Pinball Version 5.1.2600.2180 * Erik Deppe - DriveSpeed Version 1, 6, 1, 0 * Freeware - RJT DateCalc Version 2.0 * gearsec Version 1, 0, 0, 6 * Inno Setup Version 51.15.0.0 * InstallShield unInstaller Version 2.20.926.0 * IrfanView Version 3.95 * Karen's Power Tools Version 2.05.0001 * Kerio Personal Firewall 4 Version 4.1.3 * Kerio Technologies - KPF Configuration Converter Version 1.0.0.8 * Lavasoft Ad-Aware SE VI.Second Edition * LightWork Design Ltd. - Kazoo Player Version 2, 0, 0, 9 * Macromedia, Inc. - Flash 4.0 Version 4,0,7,0 * MGI Software Corp. - PhotoSuite 4 Version 4.0.0.911 * MGI Software Corp. - PhotoSuite III Version 3.0.0.1461 * Microsoft ® .NET Framework Version 1.1.4322.2032 * Microsoft ® Windows Script Host Version 5.6.0.8820 * Microsoft - Envelope Manager - Direct Mail Manager Version 2.01.0025 * Microsoft Clip Gallery Version 5.2.01.0405 * Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 * Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 * Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Corporation - Zone.com Version 1.2.626.1 * Microsoft Data Access Components Version 3.525.1117.0 * Microsoft Office 2000 Small Business Edition Version 9.0.1423 * Microsoft Office 2000 Version 9.0.8929 * Microsoft Office XP Version 10.0.4622 * Microsoft Outlook Version 9.0.6604 * Microsoft PowerPoint for Windows Version 9.0.6620 * Microsoft® MSN ® Communications System Version 7.02.0010.1600 * Microsoft® Windows Media Player Version 10.00.00.3646 * Microsoft® Access Version 9.0.6620 * Microsoft® Business Planner Version 1, 0, 0, 1 * Microsoft® Publisher 2000 Version 6.0 Version 6.0 * Mozilla - Firefox Version 1.7.7: 2005041417 * MSBP_STB.EXE * MyFamily.com, Inc. - Family Tree Maker for Windows Version 12.0.345 SP1 * Norton Ghost * PCTools - Registry Mechanic Version 4.00.0100 * PepiMK Software - Spybot - Search & Destroy Version 1, 3, 0, 12 * Personal search for your computer * PSViewer Application Version 4, 0, 0, 911 * Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 0 * ScanSoft Inc. - Scanner Wizard Version 3.0.256.2 * ScanSoft, Inc. - OmniPage SE Version 2.0 * Search your own computer * Shortcut to a2scan * Shortcut to a2upd * SpywareBlaster Version 3.03 * SpywareGuard LiveUpdate Version 2.02.0001 * SpywareGuard Version 2.02.0001 * Steven R. Gould - Windows CleanUp! Version 4.0 * Sun Microsystems, Inc. - Java™ 2 Platform Standard Edition 5.0 Update 2 Version 5.0.20.9 * Sunwisersoft Info., Inc. - Digimax Viewer Application Version 1, 0, 0, 1 * Symantec Core Component Version 1, 8, 54, 478 * Symantec Corporation - AutoProtect Version 9.4 * Symantec Corporation - Client and Host Security Platform Version 103.0.4.3 * Symantec Corporation - LiveUpdate Version 2.6.14.0 * Symantec Corporation - Norton AntiVirus Version 11.0.9 * Symantec Corporation - Norton Ghost Version 9.0.2.3981 * Symantec Corporation - Norton Speed Disk Version 18.0.0.62 * Symantec Corporation - Norton Speed Disk Version 7.00.0.24 * Symantec Corporation - Norton Utilities for Windows Version 18.0.0.62 * Symantec Corporation - Norton Utilities Version 18.0.0.62 * Symantec Corporation - SPBBC Version 1,0,1,47 * Symantec Corporation - Wipe Info Version 18.0.0.62 * Symantec Security Drivers Version 5.5 * Symantec Shared Components Version 3.1 * Sysinternals autoruns Version 7.00 * THOMSON Telecom Belgium - SpeedTouch USB Version 301.0.0.12 * Virtos GmbH - WaveEdit DLL Version 1, 0, 5, 0 * Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *

Your advice will be much appreciated.

Kind regards, oldsoldier

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#2 jgweed

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Posted 25 June 2005 - 09:11 PM

It may be something as simple as choosing a default browser.
Does this happen with all (each and every)link in the body of your Emails?
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 oldsoldier

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Posted 26 June 2005 - 06:07 AM

Hello John,

Thak you for your interest and reply. I have both Mozilla Thunderbird and Outlook Express. I was using OE as my default mail client when I discovered that ALL links in my incoming emails were not opening. I had previously uninstalled Thunderbird and thought that the problem was caused by the unistallation. I had uninstalled Thunderbird because I was unable to configure it to my satisfaction, and its HELP would not appear, but I have today discovered that Thunderbird HELP can be accessed through the IE or Mozilla Firefox browsers and I shall have a good look at it when this epistle has been despatched.

At the moment, Thunderbird is my default email client. When I boot up and connect to my ISP I am asked if I would like to change back to OE, but I have tried both OE and Thunderbird as my default email clients and it makes no difference which is being used; ALL links in all incoming emails will not open.

At first I thought it might be a big problem, but now I'm thinking that by pasting an email link into IE or Firefox and opening it there, it might be partly solved. That would be cumbersome and I would miss instantly opening the Bleeping Computer email links - I receive many BC emails each day, but the questions in them and their replies can be found in the discussion section.

I tried system restore and got nowhere. Every date I chose was rejected because Registry Mechanic had made restores and changes.

So it seems that I could be stuck with this problem. 'Tis not the end of the world, but if someone can tell me how to fix it, bar messing about with the registry which is something I would rather not do, I shall be very grateful.

oldsoldier

#4 AmY_Leigh

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Posted 26 June 2005 - 06:41 AM

oldsoldier one of your security programs or your email settings have made your links go dead. Its much safer to copy and paste your links instead of clicking on them.

Edited by AmY_Leigh, 26 June 2005 - 06:53 AM.


#5 oldsoldier

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Posted 26 June 2005 - 09:10 AM

Thank you AmY Leigh,

That is interesting. I am semi-paranoidal about security and have tried a number of programmes. Some have been kept but others have had the chop, some very recently. If one of the chopped programmes was responsible I will have difficulty in identifying it because my memory is not perfect and I cannot now remember what they were.

That Belarc profile did not show that I am using the TDS-3 security programme. Belarc proved difficult when I tried to get an uptodate profile for this enquiry so I had to send a slightly older one. Very little software had changed.

Incidentally, DIAMONDcs of Australia is the tops. I purchased the TDS-3 programme with a cheque drawn on HSBC bank in the UK and mailed it to Australia. That was allowed. But the cheque could not be cashed by DIAMONDcs because it was made out for UK£s and not AU$s. DIAMONDcs did not tell me that there was a problem and gave me a complimentary licence to use the TDS-3 programme. They would not have told me about the problem if I had not emailed to ask why the cashed cheque was not shown on my bank statement. When I knew what had happened I immediately got a new credit card and paid with it. Not mny firms would have done what DIAMONDcs did and I cannot fault them. Also, TDS-3 is excellent and I recommend it.

I am currently running and regularly using -

Norton System Works 2005
Ad-Aware SE Personal
SpyBot SD
Spyware Blaster
Spyware Guard
A2Scan
Windows-KB
Microsoft Anti Spyware
CWS Shredder [Its parent programme was chopped]
and TDS-3

Many thanks for your reply and advice.

oldsoldier

oldsoldier

#6 jgweed

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Posted 26 June 2005 - 12:14 PM

Amy is quite right. Copying and pasting links, as opposed to simply clicking on them, is much safer and prevents malicious mis-direction. I think you missed my meaning, though, to check to see if you have a default BROWSER.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#7 oldsoldier

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Posted 27 June 2005 - 06:00 AM

John

Sorry. I confused email client with browser.

At first I had no idea how to find out which browser was the default, so I fiddled about and found my way to IE's tools>options>programme tab. It appeared that IE was the default so to make sure I looked into Firefox the same way. It seemed not to be, so I clicked a little square box to see what would happen, and went back to OE see if the links in emails would open; and they do.

Obviously, I need to be bold and more prepared to experiment, but I'm always afraid that doing that will lead me into 'No Mans Land'. This time it hasn't and I'm grateful for your advice, and Amy Leigh's.

But it is odd that I hadn't been fiddling before the links problem appeared !

Copying and pasting is a good way to open links; slower perhaps, but I would rather be safe than sorry.

Thanks again.

oldsoldier

#8 jgweed

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Posted 27 June 2005 - 03:21 PM

It is the simple things that can prove the most difficult to solve, and the most perplexing that admit of an easy solution. If you are unsure of yourself and the workings of a computer, you can do a lot of damage mucking about on your own. Now you have a user community with experience (usually hard won and usually not without experiencing problems) that you can ask about problems.
Glad your problem is solved, even though now it is not needed.
Regards,
John
Whereof one cannot speak, thereof one should be silent.




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