Help needed for pc cleanup

Hi there!
I would like to clean up my parents pc,
it got so slow that it must be stuffed with all kinds of mess...
any help will be seriously appreciated!

I did a HJT scan, panda antivirus was running in the meantime...

here it goes:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:49:36, on 10/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\TPSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRAM FILES\PANDA SECURITY\PANDA ANTIVIRUS PRO 2009\WebProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PsCtrls.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PavFnSvr.exe
C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PsImSvc.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PskSvc.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\pavsrv51.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\AVENGINE.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\Firewall\PSHOST.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ULi5287\ULi5287.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\vsnp2std.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\APVXDWIN.EXE
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\Program Files\Netropa\InetKb\Inetkb.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PavJobs.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PAVJOBS.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\SYSTEM32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.be/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: (no name) - {AE2CF41F-159C-4346-987A-33FFFE05334F} - C:\WINDOWS\system32\pmnklmjj.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [ULiRaid] C:\Program Files\ULi5287\ULi5287.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [zzz_ImInstaller_IncrediMail] "C:\Documents and Settings\User\Local Settings\Temp\ImInstaller\IncrediMail\incredimail_install.exe" -startup -product IncrediMail
O4 - HKLM\..\Run: [deskbar_runner] C:\Program Files\IEToolbar\Truvo Toolbar\deskbar_runner.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Antivirus Pro 2009\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Security\Panda Antivirus Pro 2009\Inicio.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Startup: OpenOffice.org 3.0 .lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: &Search - http://kn.bar.need2find.com/KN/menusearch.html?p=KN
O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Verzenden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Verz&enden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://guppiespace.spaces.live.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://colruyt.fujiprint.be/Colruyt/UserCo...geUploader5.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1217106007406
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://colruyt.fujiprint.be/Colruyt/UserCo...geUploader4.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://guppiespace.spaces.live.com/PhotoUpload/MsnPUpld.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/html - (no CLSID) - (no file)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Updateservice (gupdate1c9b62631faf4b4) (gupdate1c9b62631faf4b4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: Panda Software Controller - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PsCtrls.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Security, S.L. - C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
O23 - Service: Panda On-Access Anti-Malware Service (PAVSRV) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\pavsrv51.exe
O23 - Service: Panda Host Service (PSHost) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\Firewall\PSHOST.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Security S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PsImSvc.exe
O23 - Service: Panda PSK service (PskSvcRetail) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PskSvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Antivirus Pro 2009\TPSrv.exe

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End of file - 12557 bytes

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
• Notepad will open with the results, click no to the Optional_Scan
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.