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regedit won't work, can't install virus protection


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1 reply to this topic

#1 airenkay

airenkay

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Posted 09 May 2009 - 10:40 PM

I do not know very much about computers. I was having a problem getting to my email page at cox.net. The screen would go blank on Mozilla, and would have some error message when on Internet explorer. So I called trend micro, and we figured out it would load if we turned of trend micro. So they told me to uninstall the old version and install the new version. I can't install the new program. The set up function is not working. So they had me try to run regedit. The desktop flashes on and off but nothing else. They sent me highjack this. I ran it and sent them the log. They had me fix some entries. Then I tried to install trend micro again. It still won't work. I have removed the old programs using the TIStool in trend micro. The regedit still won't work, and it won't let me fix windows with a disk either. What should I try next?

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#2 Orange Blossom

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Posted 10 May 2009 - 01:10 AM

Hello airenkay,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/225814/hijackthis-lot/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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