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Computer Trouble

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#1 linda 1

linda 1

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Posted 24 June 2005 - 11:53 AM

I am using Windows XP professional and have recently have encountered several problems. About a month ago I started having problems with Outlook (which I use for e-mail). I was having e-mail message windows freeze on me (I would reply to an e-mail and the message window would freeze, not allowing me to close or send the message). This problem has persisted sporadically over the past month.

Then just last night, my display's resolution somehow was reset to the lowest color quality (4 bit). I attempted to change it back, but the drop down menu under Display Properties only gave me the one option - 4 bit. What could have caused this and how can I restore the higher resolution setting?

I use Norton AntiVirus software w/the latest updates, and have scanned my system - no viruses are present.

Any help would be appreciated!

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Posted 24 June 2005 - 01:02 PM

Do you have SP 2 installed and if so, is the anomaly in Outlook in any way connected to your installation of SP 2?

If so, Microsoft will provide support at no charge.
Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338). There is no
charge for support calls associated with security updates.
International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

In any case, download, install, update and run the following aps:

Anti-malware freeware (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several)

AdAware: http://www.lavasoftusa.com/software/adaware/
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx
SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
Spybot S&D: http://www.safer-networking.org/en/index.html
Microsoft Malicious Software Removal Tool (Win XP and Win 2000):

AČ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

CWShredder from InterMute
CW Shredder removes some variants of spyware known as the Coolwebsearch Trojan. The Trojan takes advantage of a flaw in a key component of Windows -- Microsoft's version of the Java Virtual Machine -- to install itself via popups often found on porn and illegal software (a.k.a. "warez") sites. Run CWShredder after installing, and have it look for updates. Then click the "Fix" button, and the program will both scan and fix any problems it finds. If your system does not have this kind of spyware, it will give you the good news.
Cost: Free

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