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Please Help Me Remove Malware


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8 replies to this topic

#1 acatr

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Posted 09 May 2009 - 08:16 AM

Hi,

I've had work-stopping problems with malware which has been getting more severe over the past week. I have Windows XP, and use Firefox. I have my program access set to not access IE, and never open it myself, but IE keeps opening and popping up with ads now - one for making money on google, one for spyware2009, one for an online scan service supposedly provided by yahoo, and others. Now if I click to close the popup, another one apears immediately. Yesterday the computer restarted 4 times, twice while in safe mode.

I have a HiJackThis log, attached.

Thank You.
acatr

Attached Files



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#2 Buckeye_Sam

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Posted 10 May 2009 - 11:59 AM

Hello! :thumbup2:
My name is Sam and I will be helping you.

In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.


We need to create an OTListIt2 Report
  • Please download OTListIt2 from here
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the "Run Scan" button.
  • The scan should take just a few minutes.
  • Copy the log that opens up and paste it back here in your next reply.



=============


The next log will show us any hidden files that are present.

Download GMER from here:
  • Unzip it to the desktop.
  • Open the program and click on the Rootkit tab.
  • Make sure all the boxes on the right of the screen are checked, EXCEPT for ‘Show All’.
  • Click on Scan.
  • When the scan has run click Copy and paste the results (if any) into this thread.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 acatr

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Posted 10 May 2009 - 09:22 PM

Hi Sam,

Thank you for your help. I just tried to run the scan with OTListIt2. During the scan, I had a 23 popup boxes appear with an error message regarding an email that I supposedly tried to send. The popups covered most of the OTListIt2 window, and when I closed the popups, the OTListIt2 box was blanked out wherever a popup had covered it. So... I could no longer see the progess... But after a few minutes, when no log appeared, I clicked in the top bar of the OTListIt2 and saw that it was "(not responding)". I waited a while, but that hasn't changed. And now, IE has just opened - with no help from me - to a blank page with a bunch of tabs, all blank apparently. I cannot get them to close. I'm lucky one little edge of this firefox window was still visible from behind the unexpected IE window...

I'm going to try to run the OTListIt2 scan again.

Amy

#4 acatr

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Posted 10 May 2009 - 09:40 PM

Hello - I tried to run OTListit2 again, and it stopped mid-scan. It went for a couple of minutes and then just stopped. Three 3 different IE windows opened up during the scan - one was blank, one was for a virusremover2009 by yahoo, and another was for spywareremover 2009 or something like that.

What should I do now? Thanks again for helping - I appreciate it.

Amy

Edited by acatr, 10 May 2009 - 09:49 PM.


#5 Buckeye_Sam

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Posted 11 May 2009 - 10:03 AM

Ok, let's try something else.

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2
Link 3

Posted Image


Posted Image
--------------------------------------------------------------------

Double click on Combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt so we can continue cleaning the system.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#6 acatr

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Posted 11 May 2009 - 11:07 AM

Hello Sam,

Well, I think I may have to give up trying to clear out the malware.

I read your reply while using a friend's computer. So I turned on my laptop and Firefox would not open. So I went to start -- all programs to find IE and use that to visit the forum and follow your instructions, but after I clicked the start menu, all of the icons on my desktop disappeared. So I turned it off with the power key and restarted in safe mode. I watched it start up with the usual safe mode screen appearance, and then I left the room for a couple of minutes. When I came back it was restarting itself in normal mode.

I have to give up, don't I?

Amy

#7 Buckeye_Sam

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Posted 11 May 2009 - 12:57 PM

That would really be up to you. You do have a very nasty infection and it is very difficult to remove. Often times a format and reinstall is needed. That being said, I don't like to give up easily and if you are willing I'll continue to take you through the steps that we can try to get you cleaned up.

It's entirely up to you. If you would like to keep trying, here is the next step for us.
You can run this in safe mode or normal mode.


Run OTListIt2.exe
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTLI
    PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation)
    
    :Files
    C:\windows\ld08.exe
    C:\windows\pp06.exe
    C:\Documents and Settings\Owner\reader_s.exe
    C:\WINDOWS\system32\memowuga.dll
    C:\WINDOWS\system32\jkshfuiehi.dll
    C:\WINDOWS\system32\bafuvisi.dll
    c:\windows\system32\papororo.dll
    C:\WINDOWS\system32\yowokifo.dll
    C:\RECYCLER\S-1-5-21-0810561491-0775605472-873580086-6214\service.exe
    C:\WINDOWS\System32\reader_s.exe
    
    :Commands
    [purity]
    [emptytemp]
    [start explorer]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then post a new OTL2 log
Let me know how it goes.

Once it runs, try to download and run Combofix.

Edited by Buckeye_Sam, 11 May 2009 - 12:58 PM.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#8 acatr

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Posted 11 May 2009 - 03:18 PM

Sam,

You're off the hook on this one. I just took it to a friend to wipe clean and reformat. OTListIt2 would not run. It opened, but that's all I could manage. I had 36 error messages about emails pop up covering the screen, so I couldn't really get a good idea what was going on.

Thanks anyway,
Amy

#9 Buckeye_Sam

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Posted 11 May 2009 - 03:58 PM

Sometimes, unfortunately, that's the best way to handle it.

Now that your problem appears to be resolved, this thread will be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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