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Virus Issue


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3 replies to this topic

#1 Sweet Piece

Sweet Piece

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Posted 09 May 2009 - 07:26 AM

I got a call from my ISP today that i may have a virus and have to do something about it to fix it or they will suspend my internet. I've tried scanning with multiple things to get rid of it but all my scans cannot update definitions and i think this might be caused by the virus as i've never had problems. Also Superantispyware is not working at all. Sometimes when i do searches on related topics it takes me to sites to download their software.

here is my hijackthis log as this seems the norm here to get started

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:25:10 AM, on 5/9/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Dell AIO 810\dlcgmon.exe
C:\Program Files\Transcode360\Transcode360Tray.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dlcgcoms.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\rundll96.exe
C:\Documents and Settings\Joel Blom\My Documents\My Videos\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk]\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk]\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk].exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\TEMP\tempo-4168250.tmp
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=6061011
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [DLCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcgmon.exe] "C:\Program Files\Dell AIO 810\dlcgmon.exe"
O4 - HKLM\..\Run: [Transcode360] C:\Program Files\Transcode360\Transcode360Tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [Hotfix-KB5504305] C:\WINDOWS\system32\rundll96.exe
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKLM\..\RunServices: [Hotfix-KB5504305] C:\WINDOWS\system32\rundll96.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Hotfix-KB5504305] C:\WINDOWS\system32\rundll96.exe
O4 - HKCU\..\RunServices: [Hotfix-KB5504305] C:\WINDOWS\system32\rundll96.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...upv2.0.0.10.cab?
O17 - HKLM\System\CCS\Services\Tcpip\..\{8553B0E5-D85A-4A9F-8EDA-1B45672E1673}: NameServer = 85.255.112.154,85.255.112.227
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.101,85.255.112.113
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.84,85.255.112.80
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.112.154,85.255.112.227
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.154,85.255.112.227
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
O23 - Service: dlcg_device - - C:\WINDOWS\system32\dlcgcoms.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: lxcf_device - - C:\WINDOWS\system32\lxcfcoms.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe
O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

--
End of file - 12184 bytes


I thank in advance for any attempts to help. I've never had a problem like this that i couldn't fix myself.

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#2 Buckeye_Sam

Buckeye_Sam

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Posted 10 May 2009 - 11:48 AM

Hello! :thumbup2:
My name is Sam and I will be helping you.

In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.


We need to create an OTListIt2 Report
  • Please download OTListIt2 from here
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the "Run Scan" button.
  • The scan should take just a few minutes.
  • Copy the log that opens up and paste it back here in your next reply.



=============


The next log will show us any hidden files that are present.

Download GMER from here:
  • Unzip it to the desktop.
  • Open the program and click on the Rootkit tab.
  • Make sure all the boxes on the right of the screen are checked, EXCEPT for ‘Show All’.
  • Click on Scan.
  • When the scan has run click Copy and paste the results (if any) into this thread.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 Sweet Piece

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Posted 11 May 2009 - 03:37 AM

installed the 2nd program and ran scan twice both times getting critical errors.

I don't have much time left... the virus is getting worst and worst to the point i can't do much on the computer, (took 15 min for mozilla to load this page)


I'm just going to format the hard drive and hopefully that solves everything.


Thank you for the help

#4 Buckeye_Sam

Buckeye_Sam

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Posted 11 May 2009 - 10:27 AM

I would also recommend that you stay away from illegal software or you will be formatting and reinstalling often.

C:\Documents and Settings\Joel Blom\My Documents\My Videos\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk]\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk]\Eset-Nod32 Keygen Generator [www.ElectronicBooks.tk].exe


This thread will now be closed.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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