A piece of spyware/adware is eluding me and making my compugter run slow.

I like to consider myself not completely computer illiterate, so when this problem came up with my computer I had not trouble knowing what it was. The trouble I am having is getting rid of it. My antivirus scanner apparently doesn't seem to know that it exists or is causing a problem, so it will not delete it automatically as it normally would.

The problem I am experiencing has to do with my web browser. I primarily us firefox, but occasionally I do use Internent Explorer for some video webplayers. I have noticed the problem mostly with Firefox, probably because that is what I use most. I don't remember exactly when it started, though not long ago (I haven't had this computer for long). Whenever I open Firefox, rather than showing my usual homepage (google), it pulls up a "Yoog search engine." This is also apparently set as the default search engine, since when I mistype a URL it now goes to "Yoog" instead of googe. This same "program" also added a toolbar feature to firefox. I have been able to reset the toolbar to google as I prefer, but when I attempt to restore the other settings in firefox they revert to Yoog when I restart the program. I have also noticed an icreased amount of "pop-ups." This is an issue my computer rarely had before. Normally firefox is great at blocking such advertisements.

I did find a topic on this forum describing a problem similar to mine, and I followed the directions as closely as I could but the problem still exists. This is the thread I was reading:

http://www.bleepingcomputer.com/forums/t/207674/yoog-toolbar-and-computer-running-slow/

I do download some free software (file converters and such mostly), and I have used frostwire, but after reading this thread I have since unistalled it. I imagine it came from something that I downloaded, but I have no idea what.

I have began the antivirus scan that he linked to in that thread (panda activescan), but it is taking some time to complete. I have attached the DDS log as described, There were two that popped up, so I went ahead and put both in here. I will greatly appreciate any help.

Thank you in advance.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
• Notepad will open with the results, click no to the Optional_Scan
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.