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Browsers hijacked, can't install/run most tools


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3 replies to this topic

#1 occupant

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Posted 08 May 2009 - 02:48 PM

I have spent most of my day trying to get this computer cleaned up and it's simply not working.

I have rid the computer of many FreeWebSearch bits, registry keys, and a bunch of junk from the previous owner. This poor girl bought the computer in February, and it was unusable before two weeks were up. She got fed up, put it on eBay, and I got the $489 system for $215. I CAN use it as is but it's really annoying.

I have iexplore opening up by itself to play music from edotfind and fulldotfind. I kill it and it comes back in a few minutes. I don't see any odd processes and I have checked them to the best of my ability. So I tried to download and run several tools. The first is Advanced SystemCare, which found a lot of tracking cookies and a few registry entires but cleaning all that didn't change anything. I then tried to download Ad-Aware and the installer would not run even after changing its name. I then tried to install Malwarebytes and had to change the name to get the installer to run. Even after changing the executables name, MWB will not boot. Same problem with Spybot, it installs with a name change, and it will not run. HOWEVER I can right click on registry directories and folders in explorer and run it manually per each item, which my wife is across the room doing that now. I'm on her computer trying to find other workarounds for the problem.

Any other ideas? HJT won't install.

My wife now informs me I have several instances of iexplore AND explorer and they come back instantly after being killed. The computer is now disconnected physically from the network and it is getting worse by the minute. By the way, the computer doesn't recognize jump drives, which is sad because I have a 2GB pen drive with MWB, Spybot, Ad-Aware, AVG Free, and ASC installers and complete folders ready to move over to the infected system.

Edited by occupant, 08 May 2009 - 02:50 PM.


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#2 boopme

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Posted 08 May 2009 - 03:24 PM

Hi, let's try to get an MBAM log..

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide




Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 occupant

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Posted 08 May 2009 - 04:24 PM

OK, got MBAM to run finally...

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

5/8/2009 4:24:07 PM
mbam-log-2009-05-08 (16-22-25).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 121031
Time elapsed: 12 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 29
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 4
Files Infected: 24

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\UACrtcedxew.dll (Trojan.TDSS) -> No action taken.

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{d263fa6d-84cc-48a8-9af6-c664362b7a5b} (Trojan.BHO) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{0ed403e8-470a-4a8a-85a4-d7688cfe39a3} (Adware.Gamevance) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f02fabcb-92dd-475a-98af-14217bd50746} (Adware.Gamevance) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWay) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
C:\Documents and Settings\connie\Application Data\AdwareAlert (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Log (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Settings (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Start Menu\A360 (Rogue.A360Antivirus) -> No action taken.

Files Infected:
\\?\globalroot\systemroot\system32\UACrtcedxew.dll (Trojan.TDSS) -> No action taken.
C:\Documents and Settings\connie\Local Settings\Temp\UAC4050.tmp (Rootkit.TDSS) -> No action taken.
C:\System Volume Information\_restore{04B20ACC-AE7D-4F34-B547-573C2828457F}\RP18\A0004890.dll (Adware.Shopper) -> No action taken.
C:\System Volume Information\_restore{04B20ACC-AE7D-4F34-B547-573C2828457F}\RP28\A0005532.dll (Adware.Shoper) -> No action taken.
C:\System Volume Information\_restore{04B20ACC-AE7D-4F34-B547-573C2828457F}\RP8\A0002266.DLL (Adware.FunWeb) -> No action taken.
C:\WINDOWS\system32\UACggftlwbw.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\UACkmovnsix.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\system32\UACrtcedxew.dll (Trojan.TDSS) -> No action taken.
C:\WINDOWS\Temp\UACc776.tmp (Trojan.TDSS) -> No action taken.
C:\WINDOWS\Temp\UACbc2.tmp (Trojan.TDSS) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\rs.dat (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Log\2009 Mar 24 - 05_56_25 PM_042.log (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Log\2009 Mar 24 - 05_57_34 PM_417.log (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Log\2009 Mar 24 - 06_08_25 PM_265.log (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Log\2009 Mar 24 - 06_09_17 PM_718.log (Rogue.AdwareAlert) -> No action taken.
C:\Documents and Settings\connie\Application Data\AdwareAlert\Settings\ScanResults.pie (Rogue.AdwareAlert) -> No action taken.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\Tasks\AdwareAlert Scheduled Scan.job (Trojan.Downloader) -> No action taken.
C:\WINDOWS\Tasks\RegClean Scheduled Scan.job (Rogue.RegClean) -> No action taken.
C:\WINDOWS\system32\UACalkygucf.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UACjqpdlvjk.log (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UACuwepfpxo.dat (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UACvpiqwmit.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\drivers\UACtprrvkbe.sys (Trojan.Agent) -> No action taken.

#4 Orange Blossom

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    OBleepin Investigator


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Posted 08 May 2009 - 07:39 PM

Hello occupant,

I have removed your HiJack This log from this topic. We don't analyze them in this forum. I see that you have posted a HiJack This log here: http://www.bleepingcomputer.com/forums/t/225509/uac-something-or-other-plus-a-lot-of-little-bugs/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message to boopme or myself indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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