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Facebook Virus (cleared?); BSOD: Bad Pool Caller and Memory Management


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#1 dariagurl

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Posted 08 May 2009 - 01:26 PM

Hi there,

I'm not sure where to begin with my troubles so I'm going to list all of them in chronological order:

1. I've been having a few BSODs the past two weeks, starting with page_fault_in_nonpaged_area. I left it alone.
2. I had installed a game that didn't work (graphics card on a laptop isn't so great) so I uninstalled it and downloaded new drivers for my graphics card. Installed those.
3. Got a virus on facebook where a person's account was hacked and they posted a link to a video where there was a virus. I got rid of the virus with AVG and by deleting all temporary internet files, cookies, everything and even scanning my computer with both AdAware and AVG in Safe Mode. So I should be clear of the virus except now my firefox doesn't work. Whenever I type anything in and push enter, nothing happens. I can browse though. I'm not sure if it's related to the Firefox profile I'm using right now, which was infected when with the facebook virus.
4. Decided to use System Restore to see if it would cause everything to go back to normal and went back to prior to the installation of the game (and getting the virus).
5. I'm now faced with two BSODs: Bad Pool Caller and Memory Management. I get them whenever I'm watching video (not youtube) on supernovatube. Obviously it's not a peripheral problem because I don't have any hooked on (except for a USB mouse). I ran Memtest86 last night and things came back clean.

I've attached the Attach.txt file and I can do a Hijackthis run if that's necessary.

Please help me out! I don't want to reformat everything and start all over again...

Attached Files



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#2 Orange Blossom

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Posted 23 May 2009 - 09:34 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 30 May 2009 - 01:57 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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