Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Tdss...Vundo...Aluroen WD...HELP PLEASE!!


  • This topic is locked This topic is locked
10 replies to this topic

#1 devilspride2k1

devilspride2k1

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 08 May 2009 - 12:22 PM

running XP home sp3...had some advice from hamluis which i have followed as i am unable to connect to windows update
i get redirected to some google page..or google english. I have attached the files that i feel are of real concern from my ca.com scan (none of the others recommended were able to work)

I'm just hoping that the dreaded tdssserv.sys is a remnant of when i first had tdss just a few days after it was around!!
I'm not bad with all this but no whizz, I'm just a regular mum of 5 so any help would be gratefully received.

Thanx

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:41 PM

Posted 08 May 2009 - 12:32 PM

Welcome to BC



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 devilspride2k1

devilspride2k1
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 08 May 2009 - 12:41 PM

thanx...i'm gonna give it a go...tho it may take a while with 5 kids adding to the problem!!! i'll let you knwo how I get on ...many thanx

#4 devilspride2k1

devilspride2k1
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 08 May 2009 - 03:16 PM

I ran mbam and all seemed to go ok ...here is the log file as requested

Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 5.1.2600 Service Pack 3

08/05/2009 21:01:47
mbam-log-2009-05-08 (21-01-47).txt

Scan type: Quick Scan
Objects scanned: 98186
Time elapsed: 8 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 14
Registry Values Infected: 0
Registry Data Items Infected: 7
Folders Infected: 1
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{4cab59b4-55a3-4737-9fd5-b93c6430bf76} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4cab59b4-55a3-4737-9fd5-b93c6430bf76} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{31cdfcb9-37d6-4c1d-a31d-aa2dd56f637b} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\SystemCertificates\TrustedPublisher\Certificates\20d44373d4925635cd6b8242090010d8c942c65e (Adware.123Mania) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\SystemCertificates\TrustedPublisher\Certificates\2c5eceb3d45147eb99fa51120e7c7adebe213de6 (Adware.123Mania) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\SystemCertificates\TrustedPublisher\Certificates\a6a50b0ebf885a7dd4fb6927f1388592138fffe6 (Adware.123Mania) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\SystemCertificates\TrustedPublisher\Certificates\d0201ec18700c017433b1c681c48acd51b332706 (Adware.123Mania) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\sexvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{dcb3226f-e15b-44ea-9055-4607f242dbb2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{dcb3226f-e15b-44ea-9055-4607f242dbb2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{7b76112c-2d5d-4377-ab50-5db5793b48ba}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{7b76112c-2d5d-4377-ab50-5db5793b48ba}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{dcb3226f-e15b-44ea-9055-4607f242dbb2}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{dcb3226f-e15b-44ea-9055-4607f242dbb2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\Tcpip\Parameters\Interfaces\{dcb3226f-e15b-44ea-9055-4607f242dbb2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.134;85.255.112.165 -> Quarantined and deleted successfully.

Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\mcrh.tmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\libavi-dd-1.1.1.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\libmpeg2-enc-1.2.5.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\libimg-2.2.9.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\smdat32m.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

Do you think this has eradicated everything?
Many thanx for all you help

#5 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:41 PM

Posted 08 May 2009 - 08:01 PM

We have a few more scans to go
Do them when you can

Update mbam and run a FULL scan
Please post the results

Then download and run


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by garmanma, 08 May 2009 - 08:01 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 devilspride2k1

devilspride2k1
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 09 May 2009 - 12:50 PM

Mark ...
here are the results from my full updated mbam scan

Malwarebytes' Anti-Malware 1.36
Database version: 2099
Windows 5.1.2600 Service Pack 3

09/05/2009 18:40:05
mbam-log-2009-05-09 (18-40-05).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 276174
Time elapsed: 1 hour(s), 48 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Pinnacle\Studio 8\BACKUP\RegTool.exe (Rogue.RegTool) -> Quarantined and deleted

successfully.

#7 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:41 PM

Posted 09 May 2009 - 05:47 PM

Looking good. Let's see the SAS scan next
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 devilspride2k1

devilspride2k1
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 11 May 2009 - 08:20 AM

Hi i just completed my SAS full scan... it found some stuff and i followed all instructions, it said removal complete, so I rebooted when prompted, but after i rebooted there is no log files at all under the statitstics/log files....I then went back in safe mode and hey ho...what do ya know the log was there, I saved it but on reboot its gone. I think it may be that when i went in safe mode, it asked whether to go on in morris (our name) or administrator...not realising morris also had administrator status i chose adminisrator. Now i dont know how to get to it, as when i turn my pc on i dont choose whose name etc and no passwords....we just all use same ...we turn on and away it goes!!! how can i get round this without running another scan...or cant i?

Edited by devilspride2k1, 11 May 2009 - 08:47 AM.


#9 devilspride2k1

devilspride2k1
  • Topic Starter

  • Members
  • 48 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:London UK
  • Local time:08:41 PM

Posted 11 May 2009 - 09:25 AM

:thumbsup: thanx for your patience...i finally worked out all i had to do was put the log file on a floppy disk and all would be ok so here are the results of the full SAS scan as requested...I await you reply and any further steps yo take
Kind Regards

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/11/2009 at 02:03 PM

Application Version : 4.26.1002

Core Rules Database Version : 3868
Trace Rules Database Version: 1816

Scan type : Complete Scan
Total Scan Time : 03:56:44

Memory items scanned : 242
Memory threats detected : 0
Registry items scanned : 8158
Registry threats detected : 32
File items scanned : 144170
File threats detected : 15

Adware.MyWay
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D1-F8E0-41AD-92A3-14154ECE70AC}
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D9-F8E0-41AD-92A3-14154ECE70AC}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D1-F8E0-41AD-92A3-14154ECE70AC}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D9-F8E0-41AD-92A3-14154ECE70AC}

Adware.RX Toolbar
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{25D8BACF-3DE2-4B48-AE22-D659B8D835B0}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{25D8BACF-3DE2-4B48-AE22-D659B8D835B0}

Adware.IncrediFind
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A045DC85-FC44-45BE-8A50-E4F9C62C9A84}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A045DC85-FC44-45BE-8A50-E4F9C62C9A84}

Adware.SafeGuardProtect
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E9C1FD9A-46B0-4185-84ED-E2F8ACD4A262}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E9C1FD9A-46B0-4185-84ED-E2F8ACD4A262}

Rogue.Component/Trace
HKLM\Software\Microsoft\C062BAE7
HKLM\Software\Microsoft\C062BAE7#c062bae7
HKLM\Software\Microsoft\C062BAE7#Version
HKLM\Software\Microsoft\C062BAE7#c0621767
HKLM\Software\Microsoft\C062BAE7#c0627e82

Rootkit.TDSServ
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys#start
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys#type
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys#imagepath
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys#group
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#TDSSserv
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#TDSSl
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdssservers
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdssmain
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdsslog
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdssadw
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdssinit
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdssurls
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdsspanels
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#tdsserrors
HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#TDSSproc

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adtech[1].txt
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt
C:\Documents and Settings\Owner\Cookies\owner@adviva[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[2].txt
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[1].txt
C:\Documents and Settings\Owner\Cookies\owner@search.virginmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@socialmedia[1].txt
C:\Documents and Settings\Owner\Cookies\owner@specificclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@statse.webtrendslive[2].txt
C:\Documents and Settings\Owner\Cookies\owner@tacoda[2].txt
C:\Documents and Settings\Owner\Cookies\owner@tradedoubler[1].txt
C:\Documents and Settings\Owner\Cookies\owner@virginmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@www.virginmedia[1].txt

Edited by devilspride2k1, 11 May 2009 - 09:26 AM.


#10 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:41 PM

Posted 11 May 2009 - 04:19 PM

HKLM\SYSTEM\CurrentControlSet\Services\TDSSserv.sys\modules#TDSSproc

I'm sorry to say that what you have is pretty nasty and as you see, almost impossible to remove




Posted ImageRootkit Threat

Unfortunatly One or more of the identified infections is a Rootkit/backdoor trojan.

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Tell me what you want to do.
---------------------------------------------------------------------------------------


If you want to submit a HJT log and see it they can clean you up:


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Edited by garmanma, 11 May 2009 - 04:22 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:41 PM

Posted 11 May 2009 - 05:55 PM

I was not aware that you posted a second topic in AII
This topic is closed
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users