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res://C:\Windows\system32\shdoclc.dll/navcancl.htm


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2 replies to this topic

#1 YDoesMyComputerSuck

YDoesMyComputerSuck

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  • Local time:11:11 PM

Posted 07 May 2009 - 09:10 PM

I know others have had this problem before. Please help me walk through my own computer and fix it! Thanks!


DDS (Ver_09-03-16.01) - NTFSx86
Run by Kyle at 20:58:54.98 on Thu 05/07/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1982.838 [GMT -5:00]

AV: Trend Micro OfficeScan Antivirus *On-access scanning enabled* (Updated)
AV: Norton Internet Security *On-access scanning enabled* (Outdated)
FW: Trend Micro Personal Firewall *enabled*
FW: Norton Internet Security *disabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Windows\system32\ebptuo\atisvc_frugp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\MozyHome\mozybackup.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Trend Micro\OfficeScan Client\TmPfw.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\ebptuo\atisvc_frugp.exe
C:\Windows\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\OfficeScan Client\PccNTMon.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\MozyHome\mozystat.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Kyle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51VQOB0Y\dds[1].scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://espn.go.com/
mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3070822
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
TB: {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - No File
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [Aim6]
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Host Process] c:\users\kyle\svchost.exe
mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\officescan client\pccntmon.exe" -HideWindow
mRun: [<NO NAME>]
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mozyho~1.lnk - c:\program files\mozyhome\mozystat.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/F/D/9/FD9E437D-5BC8-4264-A093-DFA2C39D197E/LegitCheckControl.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader2.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://aolsvc.aol.com/onlinegames/free-trial-yahtzee/zylomplayer.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab

================= FIREFOX ===================

FF - ProfilePath -

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.allow_platform_file_picker", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.hideGoButton", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("signon.prefillForms", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.remoteLookups", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.updateURL", "http://sb.google.com/safebrowsing/update?client={moz:client}&appver={moz:version}&");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.lookupURL", "http://sb.google.com/safebrowsing/lookup?sourceid=firefox-antiphish&features=TrustRank&client={moz:client}&appver={moz:version}&");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.reportURL", "http://sb.google.com/safebrowsing/report?");

============= SERVICES / DRIVERS ===============

R1 mozyFilter;mozyFilter;c:\windows\system32\drivers\mozy.sys [2009-2-12 53752]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 atisvc_frugp;atisvc_frugp;c:\windows\system32\ebptuo\atisvc_frugp.exe [2009-4-9 458923]
R2 TmFilter;Trend Micro Filter;c:\program files\trend micro\officescan client\tmxpflt.sys [2006-9-27 205328]
R2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\officescan client\tmpreflt.sys [2006-9-27 36368]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-4-8 92008]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-22 24652]
R3 MUSTechVIDCAP;ADS DVD XPRESS DX2;c:\windows\system32\drivers\musgostrm.sys [2009-1-1 252160]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2007-4-20 307984]
R3 TmPfw;OfficeScan NT Firewall;c:\program files\trend micro\officescan client\TmPfw.exe [2007-4-4 943696]
S2 uvnc_service;uvnc_service;c:\program files\ultravnc\winvnc.exe [2009-5-6 1693128]
S3 TmProxy;OfficeScan NT Proxy Service;c:\program files\trend micro\officescan client\TmProxy.exe [2007-4-27 575064]
S4 nvrd32;NVIDIA nForce RAID Driver;c:\windows\system32\drivers\nvrd32.sys [2007-8-22 129832]

=============== Created Last 30 ================

2009-05-06 18:01 <DIR> --d----- c:\users\kyle\appdata\roaming\UltraVNC
2009-05-06 17:59 <DIR> --d----- c:\program files\UltraVNC
2009-04-26 13:11 <DIR> --d----- c:\program files\ESPN
2009-04-16 17:51 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-16 17:51 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-04-16 17:51 38,912 a------- c:\windows\system32\xolehlp.dll
2009-04-14 16:29 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-14 16:29 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-14 16:29 <DIR> --d----- c:\program files\iPod
2009-04-14 16:29 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-14 16:29 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-09 22:37 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-04-09 22:37 97,800 a------- c:\windows\system32\infocardapi.dll
2009-04-09 22:37 622,080 a------- c:\windows\system32\icardagt.exe
2009-04-09 22:37 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-04-09 22:37 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-04-09 22:37 11,264 a------- c:\windows\system32\icardres.dll
2009-04-09 22:37 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-04-09 22:37 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-04-09 22:19 96,760 a------- c:\windows\system32\dfshim.dll
2009-04-09 22:19 282,112 a------- c:\windows\system32\mscoree.dll
2009-04-09 22:19 41,984 a------- c:\windows\system32\netfxperf.dll
2009-04-09 22:18 158,720 a------- c:\windows\system32\mscorier.dll
2009-04-09 22:18 83,968 a------- c:\windows\system32\mscories.dll
2009-04-07 21:08 <DIR> --d----- c:\program files\Dell Video Chat

==================== Find3M ====================

2009-03-25 12:55 143,360 a------- c:\windows\inf\infstrng.dat
2009-03-25 12:55 86,016 a------- c:\windows\inf\infstor.dat
2009-03-25 12:55 51,200 a------- c:\windows\inf\infpub.dat
2009-03-16 22:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 22:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 22:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-08 06:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 06:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 06:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 06:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 06:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 06:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 06:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 06:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 06:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 06:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 06:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 06:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 06:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 06:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 06:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 06:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 06:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 06:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-02 23:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 23:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 23:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 23:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 23:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 23:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 23:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 23:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 22:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 21:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-13 03:49 72,704 a------- c:\windows\system32\secur32.dll
2009-02-13 03:49 1,255,936 a------- c:\windows\system32\lsasrv.dll
2009-02-08 22:10 2,033,152 a------- c:\windows\system32\win32k.sys
2008-08-24 23:10 56 a---h--- c:\programdata\ezsidmv.dat
2008-08-24 23:10 56 a---h--- c:\progra~2\ezsidmv.dat
2008-06-25 18:31 174 a--sh--- c:\program files\desktop.ini
2008-06-24 21:19 665,600 a------- c:\windows\inf\drvindex.dat
2008-06-20 07:07 502 a------- c:\users\kyle\549.bat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-11-18 17:10 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-11-18 17:10 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-11-18 17:10 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2008-07-21 21:45 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2008-07-21 21:45 32,768 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2008-07-21 21:45 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat
2007-08-22 03:40 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 21:00:04.93 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
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  • Local time:12:11 AM

Posted 22 May 2009 - 05:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
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  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:12:11 AM

Posted 27 May 2009 - 03:01 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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