Posted 06 May 2009 - 07:45 PM
I'm a newbie, so please bear with me. When my computer boots up, and everything appears on the Desktop (I'm using XP), I cannot open anything for about 5 minutes. I get a small pop-up sometimes saying I have a security problem. When I click on it, it shows my firewall is Off. I can't manually turn it on; it simply comes on in 3-5 minutes. I've asked Microsoft to help, and they had me try to run in Safe Mode. Same problem, except the firewall never came on and I couldn't get my Verizon Aircard to come on at all so I could go to Internet Explorer to do a Full Service Scan.
Next, I tried MSINFO32 on "Run". I could never get past Refreshing System; a zip folder couldn't be generated to send to Microsoft.
Lastly, they had me oad HijackThis and send them the Notepad log file. This I've done. Should I add it here to my question?
Any advice to solve why the firewall takes so long to come on? Is some security program interfering with its loading? Thanks for your help.