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virus/trojan/spyware removal help needed have logs


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2 replies to this topic

#1 neomartic

neomartic

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Posted 06 May 2009 - 07:05 PM

I'm having several problems and believe they are virus/trojan/spyware related.

1) Recently my Symantec anti-virus auto-protect has been automatically disabling itself. I enable it and seconds later it becomes disabled.

2) My Windows automatic updates are disabled and when I try to turn on automatic updates I get a security center message:

"We're sorry. The security center could not change your automatic update settings. To try changing these settings yourself, go to System in Control Panel. On the automatic updates tab, select Automatic (recommended), and then click OK."

When I go to Control Panel and then System, the Automatic Updates tab already has Automatic selected.

3) Whenever I restart my computer I get the same message that appears after you change startup/boot/services settings in msconfig and restart your computer.

4) I have no system restore points even though I know I had some a couple weeks ago.

Attached is my hijackthis log and my combofix log. I ran hijackthis first and then combofix.

I appreciate your time and want to thank you in advance. Normally, I can Google whatever problem I'm having and fix it myself, either by deleting something from the registry, or running a tool I find online, but this is causing me a lot of grief.

Below is what I got from DSS. I also have a combofix log and a hijackthis log.

Thanks,
Jason




DDS (Ver_09-03-16.01) - FAT32x86
Run by Jason Shay at 20:46:08.23 on Wed 05/06/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1385 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jason Shay\Desktop\dds.com
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyServer = http=localhost:7171
uInternet Settings,ProxyOverride = *.local;<local>
BHO: : {66edbe66-be9b-4a60-87fa-fa717b5fbee0} - c:\windows\system32\vrlpyma.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
mRun: [ccApp] -
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
uPolicies-explorer: DisallowRun = 0 (0x0)
dPolicies-explorer: DisallowRun = 0 (0x0)
IE: Append to existing PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - d:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - d:\program files\bodog poker\BPGame.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
Notify: pvrrevpo - vrlpyma.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jasons~1\applic~1\mozilla\firefox\profiles\8ey668od.default\
FF - plugin: c:\documents and settings\jason shay\application data\mozilla\firefox\profiles\8ey668od.default\extensions\iaplayer@instantaction.com\plugins\npiaplayer.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R0 bfvoamlz;bfvoamlz;c:\windows\system32\drivers\bfvoamlz.sys [2004-8-4 23424]
R1 OsaFsLoc;OsaFsLoc;c:\windows\system32\drivers\OsaFsLoc.sys [2008-8-18 12106]
R1 savrtpel;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R2 ccsetmgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-7-19 169632]
R2 EpmPsd;Acer EPM Power Scheme Driver;c:\windows\system32\drivers\epm-psd.sys [2008-8-15 4096]
R2 EpmShd;Acer EPM System Hardware Driver;c:\windows\system32\drivers\epm-shd.sys [2008-8-15 78208]
R2 osaio;osaio;c:\windows\system32\drivers\osaio.sys [2008-8-18 7296]
R2 osanbm;osanbm;c:\windows\system32\drivers\osanbm.sys [2008-8-18 4010]
R2 symantec antivirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-10-24 1813184]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-6 101936]
S3 naveng;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090506.002\naveng.sys [2009-5-6 89104]
S3 navex15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090506.002\navex15.sys [2009-5-6 876144]
S3 NdisFilt;OSA NdisFilter Protocol;c:\windows\system32\drivers\NdisFilt.sys [2008-8-18 4392]
S3 savroam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-10-24 116416]
S4 AWService;AdminWorks Agent X6;c:\acer\empowering technology\admServ.exe [2005-10-24 1314816]
S4 ccevtmgr;Symantec Event Manager;- --> - [?]
S4 savrt;SAVRT;- --> - [?]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-5 24652]
UnknownUnknown 119f93df;119f93df; [x]

=============== Created Last 30 ================

2009-05-06 19:31 <DIR> a-dshr-- C:\cmdcons
2009-05-06 19:30 161,792 a------- c:\windows\SWREG.exe
2009-05-06 19:30 98,816 a------- c:\windows\sed.exe
2009-05-06 19:16 <DIR> --d----- c:\program files\Trend Micro
2009-05-06 18:55 <DIR> --d----- c:\docume~1\jasons~1\applic~1\tnunhmpe
2009-05-06 18:54 109,744 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-06 18:54 48,816 a------- c:\windows\system32\S32EVNT1.DLL
2009-05-06 18:54 <DIR> --d----- c:\program files\Symantec
2009-05-06 18:54 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-05-06 18:18 <DIR> --d----- C:\Symantec10.1.5
2009-04-29 21:24 1 a------- c:\windows\9g2234wesdf3dfgjf23
2009-04-29 21:20 13,646 a------- c:\windows\system32\wpa.dbl
2009-04-29 17:54 2 ----h--- c:\windows\t55ft2692f44.dat
2009-04-29 17:53 578,560 a------- c:\windows\system32\dllcache\user32.dll
2009-04-29 17:53 2 a------- C:\839718926
2009-04-23 06:18 28 a------- c:\windows\v2d.INI
2009-04-22 20:32 <DIR> --d----- c:\program files\Free MKV Video2Dvd
2009-04-16 17:40 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-04-16 17:40 473,600 -------- c:\windows\system32\dllcache\fastprox.dll
2009-04-16 17:40 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 17:40 401,408 -------- c:\windows\system32\dllcache\rpcss.dll
2009-04-16 17:40 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 17:40 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-04-16 17:40 729,088 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 17:40 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-04-16 17:40 617,472 -------- c:\windows\system32\dllcache\advapi32.dll
2009-04-16 17:38 1,203,922 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-04-16 17:38 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-16 17:38 215,552 -------- c:\windows\system32\dllcache\wordpad.exe
2009-04-15 21:23 <DIR> --d----- c:\docume~1\jasons~1\applic~1\uniblue
2009-04-15 21:22 <DIR> --d----- c:\program files\Uniblue
2009-04-15 21:22 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\{51019853-129C-4EDE-9030-D5FD7BBD9AD0}
2009-04-14 23:29 0 a------- c:\windows\Pdetukoge.bin
2009-04-14 23:29 408 a------- c:\windows\Phiqexomino.dat

==================== Find3M ====================

2009-05-06 19:33 143,872 a------- c:\windows\system32\xhhfxdxq.dll
2009-05-06 19:33 578,560 a------- c:\windows\system32\user32.dll
2009-05-06 19:33 104,448 a------- c:\windows\system32\anfgtev.dll
2009-03-21 10:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-10 22:18 934,792 -------- c:\windows\system32\dllcache\WgaTray.exe
2009-03-10 22:18 239,496 -------- c:\windows\system32\dllcache\wgaLogon.dll
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 19:04 1,499,136 -------- c:\windows\system32\dllcache\shdocvw.dll
2009-02-25 17:54 3,532 a------- C:\drmHeader.bin
2009-02-20 04:11 3,068,416 -------- c:\windows\system32\dllcache\mshtml.dll
2009-02-20 04:11 666,112 a------- c:\windows\system32\wininet.dll
2009-02-20 04:11 666,112 -------- c:\windows\system32\dllcache\wininet.dll
2009-02-20 04:11 619,520 -------- c:\windows\system32\dllcache\urlmon.dll
2009-02-20 04:10 81,920 a------- c:\windows\system32\ieencode.dll
2009-02-20 04:10 81,920 -------- c:\windows\system32\dllcache\ieencode.dll
2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 07:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-07 19:02 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 07:08 2,189,056 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 07:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 07:06 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 06:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 06:39 35,328 a------- c:\windows\system32\dllcache\sc.exe
2009-02-06 06:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 06:32 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe

============= FINISH: 20:46:39.46 ===============

Edited by neomartic, 06 May 2009 - 07:50 PM.


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#2 KoanYorel

KoanYorel

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Posted 21 May 2009 - 08:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 26 May 2009 - 05:06 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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