Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

frmwrk32.exe infection - unable to remove


  • Please log in to reply
10 replies to this topic

#1 teotwin

teotwin

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 06 May 2009 - 03:34 PM

Hi experts

My girlfriend turned on her laptop this morning to receive a number of unusual alerts informing her it was infected by a virus. Having looked at it the (primary) problem would appear to be frmwrk32.exe. Wallpaper has been set to blue, Task Manager disabled, and a red background/white X icon has appeared in the tray at bottom right, which gives a repeated 'Warning!' balloon. The mentioned exe file makes sporadic attempts to connect to an undoubtedly fake AV site, caught and stopped by Zone Alarm Firewall.

The laptop runs AVG Free in addition to ZA, neither of which identify a threat when used to scan. I downloaded Spyware Doctor which identified more than one trojan/threat - names unknown as this program will not now reopen on the laptop, although volosejo.dll was one.

I followed the instructions on http://www.bleepingcomputer.com/forums/t/185701/frmwrk32exepossibly-more-problems/ to download SDFix which was run as per the procedure and has not cleared the problem. A report was generated which I could post if requested.

Problem is that I cannot access this site on the infected laptop - pages will only open as far as the subject heading above post 1 in each topic. I had to use my own laptop to download SDFix and transferred it using an external hard drive, and am of course having to use mine as well to post this. Even typing in the links to SDFix directly would not access the download on the infected computer - it's slow as anything and lacking a certain amount of functionality, it would seem. I could transfer the report back in the same manner but would rather avoid any risk of transferring the problem BACK to my healthy laptop.

Your preparation guide (http://www.bleepingcomputer.com/forums/topic34773.html) recommends downloading and running DDS - again as this will involve downloading to mine and using the external HD I haven't yet done this.

I think that's the entire story. I am of course hoping that someone can talk me through a fix. Hope this has been posted in accordance with relevant guidelines, and thanks in advance for any assistance.

Thanks

Mark

ETA before posting - SpyWare Doctor restarted, advised a reboot which was done. no longer have the tray icon or - as yet - attempted internet access but wallpapers and task manager are still disabled so it's evidently still comprehensively banjaxed.

BC AdBot (Login to Remove)

 


#2 teotwin

teotwin
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 11 May 2009 - 01:42 PM

Bumping to politely ask if anyone can assist.

ty

m

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,958 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:37 PM

Posted 11 May 2009 - 01:48 PM

Welcome to our forums!

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection.

Please download Dr.Web CureIt and Malwarebytes Anti-Malware, save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the programs. If you cannot transfer to or install on the infected machine, try running the MBAM setup file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive. For Dr.Web CureIt you will only need to double-click on launch.exe.

You will also need to, manually download the database updates for MBAM, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it.

Print out and follow these Instructions for scanning with Dr.WebCureIt in "safe mode" after running ATF-Cleaner.
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply.

Print out and follow these Instructions for scanning with Malwarebytes Anti-Malware and perform a Quick Scan in normal mode.
  • Check all items found for removal.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 teotwin

teotwin
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 13 May 2009 - 01:04 PM

quietman7

thanks for taking the time to post that advice. Following are the DrWeb and MBAM logs as requested. DrWeb would not allow the 'Cure - Move Incurable' option given in the instructions and MBAM also said certain items were unable to be deleted - but most likely you can tell this from the logs in any case.

DrWeb
ovfsthgmvjchlhpypoewxnssftybiqunrrtqbs.sys;c:\windows\system32\drivers;BackDoor.Tdss.115;Deleted.;
prnet.tmp;c:\windows\system32;Trojan.Click.25308;Deleted.;
volosejo.dll;c:\windows\system32;Trojan.Virtumod.1668;Deleted.;
SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Kate Holland\Desktop\SDFix.exe;Tool.Prockill;;
SDFix.exe;C:\Documents and Settings\Kate Holland\Desktop;Archive contains infected objects;;
ovfsthiblfvirpql.tmp;C:\Documents and Settings\Kate Holland\Local Settings\Temp;BackDoor.Tdss.115;;
Process.exe;C:\SDFix\apps;Tool.Prockill;;
ak1.exe;C:\WINDOWS\system32;Trojan.Packed.142;Deleted.;
jumidani.dll.tmp;C:\WINDOWS\system32;Trojan.Virtumod.1665;Deleted.;
lmn_setup.exe;C:\WINDOWS\system32;Trojan.Alupko.31;Deleted.;
moyofilu.dll.tmp;C:\WINDOWS\system32;Trojan.Virtumod.1665;Deleted.;
ovfsthagrnvxtaedxecwgrhoccpxyvbjpibest.dll;C:\WINDOWS\system32;BackDoor.Tdss.115;;
telowewa.dll;C:\WINDOWS\system32;Trojan.Virtumod.1662;Deleted.;
wegahuwe.dll.tmp;C:\WINDOWS\system32;Trojan.Virtumod.1665;Deleted.;
SetupAntivirusXP[1].exe;C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\RWQPSUJL;Trojan.Fakealert.3999;Deleted.;
ovfsthgmvjchlhpypoewxnssftybiqunrrtqbs.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.115;Deleted.;
SDFix.exe\SDFix\apps\Process.exe;E:\SDFix.exe;Tool.Prockill;;
SDFix.exe;E:\;Archive contains infected objects;;

MBAM
Malwarebytes' Anti-Malware 1.36
Database version: 2110
Windows 5.1.2600 Service Pack 3

13/05/2009 18:48:46
mbam-log-2009-05-13 (18-48-46).txt

Scan type: Quick Scan
Objects scanned: 83151
Time elapsed: 15 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 6
Registry Keys Infected: 11
Registry Values Infected: 9
Registry Data Items Infected: 11
Folders Infected: 0
Files Infected: 29

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\zajifali.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\autochk.dll (Worm.Autorun) -> Delete on reboot.
C:\WINDOWS\system32\tegavipo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\bajobifa.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\fuzowezo.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\mohemabu.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{cbb48939-5d27-4fbc-b00a-f096b84364d6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{cbb48939-5d27-4fbc-b00a-f096b84364d6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{cbb48939-5d27-4fbc-b00a-f096b84364d6} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
KHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\prnet (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\3c7b26d5 (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tedizatiyi (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm3f481549 (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Worm.Autorun) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tedizatiyi (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Worm.Autorun) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Worm.Autorun) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\fuzowezo.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\mohemabu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\mohemabu.dll -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\zajifali.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ilafijaz.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bajobifa.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\fuzowezo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\tegavipo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\autochk.dll (Worm.Autorun) -> Delete on reboot.
c:\WINDOWS\system32\mohemabu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\Documents and Settings\NetworkService\protect.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\protect.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ovfsthcalvgwbsgefedwrmllthjsqvqybkiruh.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ovfsthrqaatbcmacqgkblbltslyvgxbapndlwx.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\weyonoru.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\SystemProfile\protect.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup\ChkDisk.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Local Settings\Temp\ovfsthjkeesaqecw.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\protect.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\Documents and Settings\Mark de Lange\protect.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Local Settings\Temporary Internet Files\Content.IE5\M379D0VT\Setup%20Registry%20Defender[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Local Settings\Temporary Internet Files\Content.IE5\RJ2MTR36\Setup%20Registry%20Defender[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Start Menu\Programs\Startup\ChkDisk.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\Documents and Settings\Mark de Lange\Start Menu\Programs\Startup\ChkDisk.dll (Worm.Autorun) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ovfsthicaiaypbsodasfqvhenioqgtovamrdwq.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ovfsthlog.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ovfsthluiyhwvcfuwbcpooatomtbknxuimxbgr.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Mark de Lange\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\Kate Holland\Local Settings\Temp\ovfsthgofdriuxno.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\loader49.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Infected laptop has rebooted and seems to have regained access to task manager and wallpaper settings.

Looking forward to your reply.

Cheers

M

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,958 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:37 PM

Posted 13 May 2009 - 01:25 PM

Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Your database shows 2110. Last I checked it was 2125.

If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

Edited by quietman7, 13 May 2009 - 01:28 PM.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 teotwin

teotwin
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 13 May 2009 - 04:07 PM

Log of full MBAM scan:

Malwarebytes' Anti-Malware 1.36
Database version: 2126
Windows 5.1.2600 Service Pack 3

13/05/2009 22:03:29
mbam-log-2009-05-13 (22-03-29).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 140280
Time elapsed: 1 hour(s), 7 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Kate Holland\DoctorWeb\Quarantine\ovfsthagrnvxtaedxecwgrhoccpxyvbjpibes0.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\DoctorWeb\Quarantine\ovfsthagrnvxtaedxecwgrhoccpxyvbjpibest.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\DoctorWeb\Quarantine\ovfsthiblfvirpq0.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kate Holland\DoctorWeb\Quarantine\ovfsthiblfvirpql.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.

Cheers

M

#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,958 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:37 PM

Posted 13 May 2009 - 08:58 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode, then perform your scans in normal mode.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 teotwin

teotwin
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 14 May 2009 - 02:41 PM

Latest log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/14/2009 at 08:28 PM

Application Version : 4.26.1002

Core Rules Database Version : 3893
Trace Rules Database Version: 1841

Scan type : Complete Scan
Total Scan Time : 01:50:54

Memory items scanned : 313
Memory threats detected : 0
Registry items scanned : 5122
Registry threats detected : 1
File items scanned : 66622
File threats detected : 0

Rogue.Component/Trace
HKU\S-1-5-21-3685190061-3118448812-2921545461-1007\Software\Microsoft\FIAS4057

Cheers

M

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,958 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:37 PM

Posted 14 May 2009 - 05:35 PM

How is your computer running now? Are there any more reports/signs of infection?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 teotwin

teotwin
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:12:37 AM

Posted 15 May 2009 - 12:43 PM

As I said at the end of post #4, all the signs that we first noticed have gone - it appears wallpaper can be set again and task manager is accessible once more. The SAS log didn't explicitly state that the 'Rogue.Component/Trace' was cleaned/deleted, should it have been and can that be assumed to have happened?

It's certainly far better than it was; speed is back up to normal and pages on this forum load fully. If what you see looks like good news, I'll concur and thank you very much for your assistance.

For routine, regular scans, which of the programs used above is best - DrWeb, MBAM, SAS? All of them? AVG certainly wasn't catching any of the above until they were caught by whichever scan was running at the time.

Thanks again

M

#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,958 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:37 PM

Posted 15 May 2009 - 03:09 PM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

For routine, regular scans, which of the programs used above is best - DrWeb,
MBAM, SAS? All of them?

SAS and MBAM on a weekly basis. I recommend taking advantage of the Malwarebytes Anti-Malware Protection Module which uses advanced heuristic scanning technology to monitor your system and provide real-time protection to prevent the installation of most new malware. This technology monitors every process and stops malicious processes before they can infect your computer. The database that defines the heuristics is updated as often as there is something to add to it. Enabling the Protection Module feature requires reqistration and purchase of a license key that includes free lifetime upgrades and support. After activation, Malwarebytes can be set to update itself and schedule scans automatically on a daily basis. The Protection Module is not intrusive as it utilizes few system resources and should not conflict with other scanners or anti-virus programs.

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users