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mcafee [Moved]


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#1 mmckinney

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Posted 06 May 2009 - 01:12 PM

i am unable to use my mcafee virus scan plus software. i uninstalled it to reinstall but now it won't let me reinstall it keeps telling me to restart my computer which i have don about 75 times!
also i cannot access any mcafee websites
please help please

Edited by Amazing Andrew, 06 May 2009 - 01:19 PM.
Moved to more appropriate forum - AA


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#2 mmckinney

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Posted 06 May 2009 - 01:49 PM

i was told by mcafee support that my microsoft software was currupted. can anyone tell me how to delete everything on my computer and reinstall it! i have all the discs

#3 Orange Blossom

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Posted 06 May 2009 - 07:02 PM

Hello mmckinney,

To avoid confusion and for the sake of continuity, I have merged your two topics concerning mcafee.

I have a few questions:

1) On what does McAfee base their reasons that your MS software is corrupt?

2) Have you been experiencing other issues with your computer in addition to the inability to update, download, install etc. McAfee? If so, please describe as completely as possible. It is possible that what you have is an infection.

3) What is your Operating System: Windows XP, Vista, etc.?

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#4 Corvette

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Posted 06 May 2009 - 07:25 PM

Just a thought, I'm not sure if this is relevant at all or will help you fix this issue. Back a few months ago I was unable to access or use any of Microsoft's software or websites. After changing my MTU, I was able to use them again.

Again not sure if that will help you, but I hope you get it fixed. :thumbsup:

#5 mmckinney

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Posted 07 May 2009 - 01:50 PM

i had no previous problems everything was working fine. Then i noticed 2 days in a row my computer kept shutting down and restarting by itself when i was away from it. i tried to run mcafee virus scan and there were red x's on the mcafee start screen and it told me to click on a button that said fix to fix the problem but when i did it then said unable to fix. thats when i decided to reinstal.
mcafee said it sounded like corruption because i wasn't having any other problems.
i have windows xp.

#6 mmckinney

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Posted 07 May 2009 - 01:51 PM

also when i try to acess a mcafee website i can't and it says something about an http error.

#7 Orange Blossom

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Posted 09 May 2009 - 10:07 PM

Hello mmckinney,

It is possible that when you uninstalled McAfee that it didn't uninstall completely. This is often the case with McAfee and many other AV products as well.

McAfee has created a special removal tool to use to complete the uninstallation of the program. You can read how to use it and get the tool here: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

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#8 mmckinney

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Posted 12 May 2009 - 12:45 PM

when i click on the link for the removal tool i get : HTTP error 403.1 forbidden:execute access is denied!

#9 SeaBlossom

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Posted 12 May 2009 - 02:57 PM

This has also happened to my McAfee and everything else with it on their site. Same as you! There is a conflicker link on there somewhere to decide if I had it or not and apparently thats what I have got infected with.
Im betting you have it as well.
Im looking for help to get rid of it :thumbsup:

#10 mmckinney

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Posted 14 May 2009 - 12:05 PM

if u could help me that would be great

#11 Orange Blossom

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Posted 14 May 2009 - 07:48 PM

Hello mmckinney,

I'm beginning to think that the issues you are experiencing are caused by an infection. Given that, I shall shift this topic to the Am I Infected forum.

Are you experiencing problems with other security programs? Do you have difficulties navigating to other security websites?

Do you have access to another computer?

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#12 boopme

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Posted 16 May 2009 - 11:07 PM

Hello please run MBAM.. There are instructions below to get it to run if the Malware causes difficulty.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

***
Try this random renamer for MBAM
http://kixhelp.com/wr/files/mb/randmbam.exe
****
Try using a System Retore Point prior to the date of infection. You may be able to update and run MBam. Note this did not remove the malware.
Windows XP System Restore Guide
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#13 mmckinney

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Posted 19 May 2009 - 11:58 AM

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

5/19/2009 12:56:02 PM
mbam-log-2009-05-19 (12-56-02).txt

Scan type: Quick Scan
Objects scanned: 113395
Time elapsed: 29 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\MISTY\Local Settings\nhk.qbn (Trojan.Daonol) -> Quarantined and deleted successfully.

#14 boopme

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Posted 19 May 2009 - 02:41 PM

Goood,one rea; baddie off the system.. Next
Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


MBam needs to be updated..
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Full scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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