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Unistall a Spyware/Moved


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3 replies to this topic

#1 aross4

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Posted 06 May 2009 - 12:46 PM

My four year old son downloads a lot from Nickjr.com but he downloaded a antivirus called Personal Antivirus that is on my Hp C: drive and I can't get it to uninstall. I don't have the money to pay for a program to do it for me, there has to be a way to manuelly do it. And I keep getting this message when I open anything up: globalroot\systemroot\system32\UACxeixcpemmuvcncc.dll What does that mean? The only reason I can get on line is because I use the restore program. But I can't get rid of this program....please someone help me

Edited by garmanma, 09 May 2009 - 01:23 PM.


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#2 iisjman07

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Posted 06 May 2009 - 12:55 PM

Try going to
www.malwarebytes.org
and download MalwareBytes AntiMalware (it's freeware...). Once installed, update, and run a Quick Scan, remove any infections, and restart your computer. If after that you're still infected, check for updates again and run a full scan

#3 AceofSpadesX

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Posted 09 May 2009 - 03:10 AM

Hi there,

My name is Ace. I am still undergoing training and is by no means able to offer you help with your current situation. However, I am able to redirect you to the proper procedures to help to solve your problem.

First and foremost, it seems to me that you have been infected with some malware. You will need to post your problem under the HijackThis Logs and Virus/Trojan/Spyware/Malware Removal forum at this link http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ . However, before you start posting your problem, please read the Preparation Guide for use before posting about your potential Malware problem located at this link http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ .

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

All the best with your problem

Ace

Edited by AceofSpadesX, 09 May 2009 - 03:12 AM.

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#4 garmanma

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Posted 09 May 2009 - 01:24 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
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