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Virus, google problem, Malwarebyte problem, Spybot problem, etc


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#1 CTate

CTate

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Posted 06 May 2009 - 11:34 AM

I believe I have a virus these are the symptoms i am experiencing and what I have tried so far:-

1. I am having problems using google, sometimes when I click on results they go to another page, sometimes it decided i am not connected to the internet when I know I am.

2. I started by trying to run Malwarebytes but this would not open, then the same problem occurred with Spybot, it wont open.

3. I tried to scan with Trend Micro but the virus has prevented Java from working and so Trend does not work.

4. Tried to do a system restore but that says the drive failed during the restore.

5. AVG does not find any viruses when scanned.

6. Computer will not hibernate, it goes to blackscreen and then back to the desktop.

7. I managed to get Malwarebytes working by renaming the file from mbam.exe to mbam1.exe but now it freezes is not responding about halfway through the scan, have also told it not to scan registry items but it still freezes. Also after it has frozen it will not close even by trying to end the process.

So they are my problems can anyone help? Thanks

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#2 Budapest

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Posted 06 May 2009 - 07:16 PM

Try this scan. You can copy it over from another computer on a CD or pen drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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