Posted 06 May 2009 - 09:58 AM
I am helping my friend to reconnect her modem (telephone-modem, provided by her phone-company, she has received it back after supposed technical issues, so the modem is checked). She just called me to ask why she cannot connect.
I told her to look in networkconnections and it says the modem cable is unplugged.
Now the problem is as follows. She has 8 usb-ports, 2 in front and 6 in the back. I know that one of her front usb-ports is not working (trouble with pendrives etc.). She recently tried to use an usb-mouse, it didnt work, but on the one front port and even then not too well (mouse locked up etc.). She switched back to her old ps2 and that worked fine.
I have the impression that most of her usb-ports are malfunctioning due to a hardware issue. I reformatted her system a few months ago and made sure all drivers were installed, up to date, no ?'s and !'s in the device manager.
How can I check the status of her usb-ports (they are enabled in BIOS and appear in device manager) and how can I check on her motherboard if everything is connected as it should?
Any help/advice is appreciated!
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