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Trojan-Rustok-N Removal without safemode?


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10 replies to this topic

#1 InitiallyHere

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Posted 06 May 2009 - 12:23 AM

I am unable to boot my computer into safe mode due to a cracked screen. I have the laptop hooked up to an external monitor. Is there a way to remove the trojan virus without booting into safe mode?

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#2 Budapest

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Posted 06 May 2009 - 01:00 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 InitiallyHere

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Posted 07 May 2009 - 11:52 AM

For some unknown reason, the Malware Bytes program will not function correctly. I have uninstalled it and reinstalled the program, but every time I load it, microsoft reports that the program is not functioning correctly and then it is forced to close down.

#4 InitiallyHere

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Posted 07 May 2009 - 12:03 PM

Update:

Fixed the problem. For future reference to anyone reading this, possibly the trojan was blocking the program from working, much like it does with blocking updates for all programs. To make Malware Bytes work, you must go into programfiles/malwarebytes and copy mbam.exe and paste it back into the same folder. Now rename the copied file to something else, like hope.exe.

#5 Budapest

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Posted 07 May 2009 - 03:24 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 InitiallyHere

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Posted 18 May 2009 - 08:28 PM

Sorry for the time gap, I have been without computer access for a good while.

I have run the Malware Bytes program, but once it scans the system32 files, it freezes. I have attempted this several times and have shut down as many programs as I could in regular mode.

#7 Budapest

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Posted 18 May 2009 - 08:37 PM

You could try scanning with the freeware version of SUPERAntiSpyware.

http://www.superantispyware.com/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 InitiallyHere

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Posted 19 May 2009 - 10:39 PM

Frustratingly enough, the program causes a blue screen of death never seen before on this laptop. Any other suggestions?

#9 Budapest

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Posted 20 May 2009 - 04:34 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 InitiallyHere

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Posted 20 May 2009 - 05:58 PM

I am unable to start my computer in safe mode because it will not detect my monitor. My laptop screen is shattered so the only way I can see what I am doing is when windows loads.

#11 Budapest

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Posted 21 May 2009 - 04:49 AM

Try running it in normal mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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