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Windows update freezes. HJT log attached


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2 replies to this topic

#1 rrdody

rrdody

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Posted 05 May 2009 - 06:26 PM

Windows Update freezes. Start/Control Panel/Windows Update, all control panel icons disappear, window goes white and mouse indicates working, but nothing happens. Open task manager, shows Windows Update "Running." Choose End Task, shows "Not Responding" and finally closes.


DDS (Ver_09-03-16.01) - NTFSx86
Run by austin d&d propertie at 18:08:14.27 on Tue 05/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1791.514 [GMT -5:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\ZoneLabs\vsmon.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\ZoneLabs\avsys\ScanningProcess.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\ZoneLabs\avsys\ScanningProcess.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\lxddserv.exe
C:\Windows\system32\lxddcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\vssvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lexmark 2500 Series\lxddmon.exe
C:\Program Files\Lexmark 2500 Series\lxddamon.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\PROGRA~1\Intuit\QUICKB~2\QBDBMgrN.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\System32\svchost.exe -k swprv
c:\program files\windows defender\MpCmdRun.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\Explorer.EXE
C:\Users\austin d&d propertie\Desktop\hijackthis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\austin d&d propertie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5AWR10RI\dds[1].scr

============== Pseudo HJT Report ===============

uSEARCH PAGE = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uStart Page = hxxp://www.sunraywaters.com/
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [lxddmon.exe] "c:\program files\lexmark 2500 series\lxddmon.exe"
mRun: [lxddamon] "c:\program files\lexmark 2500 series\lxddamon.exe"
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\community
DPF: {0AD584EB-F10F-46F7-BCB8-1085C386BEAE} - hxxps://merchantaccount.quickbooks.com/recurchrg/IntuitRecurPayCom2009.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} - hxxp://www.linkedin.com/cab/LinkedInContactFinderControl.cab
DPF: {5C709EEC-DDE1-4738-8E57-7564E2637891} - hxxps://merchantaccount.quickbooks.com/sync/QBMASSyncCom1_2009.cab
DPF: {788539E8-002D-4E59-9089-40B694A99C9A} - hxxps://merchantaccount.quickbooks.com/sync/QBMASSyncCom2_2008.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll

============= SERVICES / DRIVERS ===============

R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 lxdd_device;lxdd_device;c:\windows\system32\lxddcoms.exe -service --> c:\windows\system32\lxddcoms.exe -service [?]
R2 lxddCATSCustConnectService;lxddCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxddserv.exe [2007-5-25 99248]
R3 QuickBooksDB19;QuickBooksDB19;c:\progra~1\intuit\quickb~2\qbdbmgrn.exe -hvquickbooksdb19 --> c:\progra~1\intuit\quickb~2\QBDBMgrN.exe -hvQuickBooksDB19 [?]
R3 SiS6350;SiS6350;c:\windows\system32\drivers\SISGRKMD.sys [2007-6-29 454520]
R3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;c:\windows\system32\drivers\SiSGB6.sys [2007-6-29 46592]

=============== Created Last 30 ================

2009-05-05 17:43 <DIR> --d----- C:\!KillBox
2009-05-04 14:05 <DIR> --d----- C:\a80049ac02d61ec4c0
2009-05-04 12:20 <DIR> --d----- c:\programdata\pdf995
2009-05-04 12:20 <DIR> --d----- c:\progra~2\pdf995
2009-05-04 12:20 <DIR> --d----- c:\program files\pdf995
2009-05-01 17:09 <DIR> --d----- c:\windows\pss
2009-04-16 13:02 76,023,840 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-04-16 13:02 765,272 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-04-16 12:57 1,221,512 a------- c:\windows\system32\zpeng25.dll
2009-04-16 12:57 <DIR> --d----- c:\program files\Zone Labs
2009-04-16 12:57 293,528 a------- c:\windows\system32\drivers\vsdatant.sys
2009-04-16 12:57 <DIR> --d----- c:\windows\system32\ZoneLabs
2009-04-16 10:52 0 a------- C:\XES926F.tmp
2009-04-16 10:42 0 a------- C:\XESE12A.tmp
2009-04-16 10:33 0 a------- C:\XESD25B.tmp
2009-04-16 10:29 0 a------- C:\XESE81C.tmp
2009-04-15 14:36 <DIR> --d----- c:\users\austin~1\appdata\roaming\MailFrontier
2009-04-15 14:30 <DIR> --d----- C:\92ac0aa80d77831f1da1cb
2009-04-10 16:01 <DIR> --d----- c:\users\austin~1\appdata\roaming\ErrorFix
2009-04-07 18:13 <DIR> --d----- c:\program files\common files\xing shared

==================== Find3M ====================

2009-05-05 10:23 351,222 a---h--- c:\windows\system32\drivers\vsconfig.xml
2009-04-28 10:08 351,222 a---h--- c:\windows\system32\drivers\vsconfig(184).xml
2009-04-16 12:57 86,016 a------- c:\windows\inf\infstrng.dat
2009-04-16 12:57 51,200 a------- c:\windows\inf\infpub.dat
2009-04-16 12:57 86,016 a------- c:\windows\inf\infstor.dat
2009-03-31 19:20 72,584 a------- c:\windows\zllsputility.exe
2009-03-20 13:50 3,358,720 a------- c:\windows\system32\GPhotos.scr
2009-03-11 17:11 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-03-08 06:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 06:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 06:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 06:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 06:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 06:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 06:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 06:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 06:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 06:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 06:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 06:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 06:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 06:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 06:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 06:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 06:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 06:22 156,160 a------- c:\windows\system32\msls31.dll
2009-02-08 22:10 2,033,152 a------- c:\windows\system32\win32k.sys
2009-01-19 18:35 66,360 a------- c:\users\austin d&d propertie\g2ax_customer_downloadhelper_win32_x86.exe
2008-11-25 13:32 35 a------- c:\program files\qrserial.dat
2008-11-25 13:32 9 a------- c:\program files\qrcicode.dat
2008-11-20 16:23 28,662 a------- c:\program files\Uninst.isu
2008-11-20 11:39 2,321 a------- c:\program files\slcclf.dll
2008-11-19 17:09 27,714,898 a------- c:\program files\QR2000_8_5_510.exe
2008-11-17 17:18 334 a------- c:\program files\layout.bin
2008-11-17 17:18 27,124,639 a------- c:\program files\data1.cab
2008-11-17 17:18 49 a------- c:\program files\setup.lid
2008-11-17 17:18 205,314 a------- c:\program files\_sys1.cab
2008-11-17 17:18 49,656 a------- c:\program files\_user1.cab
2008-11-17 17:18 116 a------- c:\program files\DATA.TAG
2008-11-17 17:18 63 a------- c:\program files\SETUP.INI
2008-11-17 15:28 2,256,896 a------- c:\program files\QR2000.exe
2008-10-14 11:00 56,912 a------- c:\users\austin d&d propertie\g2mdlhlpx.exe
2008-09-22 19:30 174 a--sh--- c:\program files\desktop.ini
2008-09-22 18:59 665,600 a------- c:\windows\inf\drvindex.dat
2008-09-15 10:46 519 a------- c:\users\austin d&d propertie\extend.dat
2008-06-12 10:57 811,008 a------- c:\program files\SunRay Waters.MDB
2008-06-12 10:57 811,008 a------- c:\program files\QR2000.mdb
2008-05-05 09:58 59,149 a------- c:\program files\setup.ins
2008-01-29 09:07 118,784 a------- c:\program files\MSSTDFMT.DLL
2007-11-26 17:29 0 a------- c:\users\austin~1\appdata\roaming\wklnhst.dat
2007-10-21 16:48 11,993,464 a------- c:\program files\QBFC7_0Installer.exe
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2006-11-01 12:20 94,208 a------- c:\program files\CVT2CE8.dll
2006-10-23 10:22 734,528 a------- c:\program files\crviewer.dll
2005-11-28 15:00 290,816 a------- c:\program files\dzactx.dll
2005-11-28 15:00 266,240 a------- c:\program files\duzactx.dll
2005-10-20 14:09 675,897 a------- c:\program files\exlate32.dll
2005-10-20 14:09 557,328 a------- c:\program files\dao360.dll
2005-10-20 14:09 379,152 a------- c:\program files\expsrv.dll
2005-10-20 14:09 17,920 a------- c:\program files\Implode.dll
2005-10-20 14:09 847,324 a------- c:\program files\Crystl32.OCX
2005-10-20 14:09 24,576 a------- c:\program files\Crxlat32.dll
2005-10-20 14:09 5,042,233 a------- c:\program files\crpe32.dll
2005-10-20 14:09 622,592 a------- c:\program files\Crpaig80.dll
2005-10-20 14:09 5,152,826 a------- c:\program files\craxdrt.dll
2005-10-20 13:53 209,608 a------- c:\program files\TABCTL32.OCX
2005-10-20 13:53 318 a------- c:\program files\QR2000SM.ico
2005-10-20 13:53 1,078 a------- c:\program files\QR2000.ico
2005-10-20 13:50 1,388,544 a------- c:\program files\msvbvm60.dll
2005-10-20 13:26 114,688 a------- c:\program files\arsrapi.dll
2005-10-20 13:26 49,152 a------- c:\program files\EJECTCARD.dll
2005-06-29 11:12 5,289,984 a------- c:\program files\msxml.msi
2004-04-27 12:48 213,984 a------- c:\program files\setup.bmp
2000-05-22 00:00 244,416 a------- c:\program files\MSFLXGRD.OCX
1999-02-16 12:35 60,416 a------- c:\program files\SETUP.EXE
1999-01-06 12:32 291,403 a------- c:\program files\_INST32I.EX_
1997-12-17 19:30 8,192 a------- c:\program files\_ISDEL.EXE
1997-12-17 19:29 11,264 a------- c:\program files\_SETUP.DLL
1997-05-30 12:31 4,557 a------- c:\program files\lang.dat
1997-05-06 15:15 417 a------- c:\program files\os.dat

============= FINISH: 18:10:33.23 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 18 May 2009 - 03:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


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  • OFFLINE
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  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:03:16 PM

Posted 22 May 2009 - 04:11 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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