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bloodhound.exploit.196


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3 replies to this topic

#1 jstorter

jstorter

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Posted 05 May 2009 - 05:05 PM

I am running Windows Vista Ultimate SP1 and am continually receiving auto protect notifications from my symantec about detecting and quarantining bloodhound.exploit.196. It finds an infected file about every 30 seconds or so. I've tried updating my symantec and running a full scan several times and downloaded, updated and run spybot S&D, Avira and Malware I've fixed all problems detected, however the problem still exists. The auto protect notifies me at various times while running different programs I can't find a pattern to my actions that may be setting it off. Any help on how to locate this problem and remove it or how to cure the false positives (if that’s the case) would be greatly appreciated. Thank you.



DDS (Ver_09-03-16.01) - NTFSx86
Run by jstorter at 13:45:27.64 on Tue 05/05/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.2038.852 [GMT -8:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\AirPort\APAgent.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Symantec AntiVirus\DWHWIZRD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\jstorter\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [AirPort Base Station Agent] "c:\program files\airport\APAgent.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\jstorter\appdata\roaming\mozilla\firefox\profiles\pu4ky2sf.default\
FF - prefs.js: browser.search.selectedEngine - Ask
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10168&gct=&gc=1&q=
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\users\jstorter\program files\dna\plugins\npbtdna.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-5-1 108289]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-4-23 1153368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-25 101936]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]

=============== Created Last 30 ================

2009-05-05 11:39 <DIR> --d----- c:\program files\Trend Micro
2009-05-01 14:33 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-05-01 14:33 <DIR> --d----- c:\programdata\Avira
2009-05-01 14:33 <DIR> --d----- c:\program files\Avira
2009-05-01 14:33 <DIR> --d----- c:\progra~2\Avira
2009-04-30 21:54 233,888 a------- c:\windows\system32\DreamScene.dll
2009-04-30 21:49 678,408 a------- c:\windows\system32\gpprefcl.dll
2009-04-29 16:26 97,800 a------- c:\windows\system32\infocardapi.dll
2009-04-29 16:26 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-04-29 16:26 622,080 a------- c:\windows\system32\icardagt.exe
2009-04-29 16:26 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-04-29 16:26 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-04-29 16:26 11,264 a------- c:\windows\system32\icardres.dll
2009-04-29 16:26 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-04-29 16:26 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-04-29 16:19 96,760 a------- c:\windows\system32\dfshim.dll
2009-04-29 16:19 282,112 a------- c:\windows\system32\mscoree.dll
2009-04-29 16:19 41,984 a------- c:\windows\system32\netfxperf.dll
2009-04-29 16:19 158,720 a------- c:\windows\system32\mscorier.dll
2009-04-29 16:19 83,968 a------- c:\windows\system32\mscories.dll
2009-04-27 09:28 <DIR> --d----- c:\users\jstorter\.housecall6.6
2009-04-25 23:55 <DIR> --d----- c:\users\jstorter\appdata\roaming\FrostWire
2009-04-23 18:58 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-23 18:58 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-23 18:58 <DIR> --d----- c:\program files\iPod
2009-04-23 18:57 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-23 18:57 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-23 13:38 <DIR> --d----- c:\programdata\Spybot - Search & Destroy
2009-04-23 13:38 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-23 13:38 <DIR> --d----- c:\progra~2\Spybot - Search & Destroy
2009-04-22 15:22 258,551,664 a------- c:\windows\MEMORY.DMP
2009-04-22 10:43 <DIR> --d----- c:\users\jstorter\appdata\roaming\Malwarebytes
2009-04-22 10:43 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-22 10:43 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-22 10:43 <DIR> --d----- c:\programdata\Malwarebytes
2009-04-22 10:43 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-22 10:43 <DIR> --d----- c:\progra~2\Malwarebytes
2009-04-21 10:05 1,073,528 a------- c:\windows\system32\SpoonUninstall.exe
2009-04-21 10:05 <DIR> --d----- c:\users\jstorter\appdata\roaming\AccurateRip
2009-04-21 08:00 <DIR> --d----- c:\program files\piPOol
2009-04-16 14:53 520,192 a------- c:\windows\system32\Dexter Screen Saver.scr
2009-04-16 14:53 <DIR> --d----- c:\windows\system32\Dexter Screen Saver dir
2009-04-16 11:59 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-16 11:59 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-04-16 11:59 38,912 a------- c:\windows\system32\xolehlp.dll

==================== Find3M ====================

2009-04-30 21:55 86,016 a------- c:\windows\inf\infstrng.dat
2009-04-30 21:55 51,200 a------- c:\windows\inf\infpub.dat
2009-04-30 21:55 86,016 a------- c:\windows\inf\infstor.dat
2009-03-26 08:00 64,000 a------- c:\windows\system32\drivers\RTSTOR.sys
2009-03-16 19:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 19:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 19:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-08 03:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 03:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 03:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 03:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 03:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 03:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 03:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 03:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 03:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 03:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 03:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 03:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 03:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 03:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 03:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 03:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 03:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 03:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-05 06:54 73,728 a------- c:\windows\system32\RtNicProp32.dll
2009-03-02 20:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 20:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 20:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 20:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 20:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 20:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 20:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 20:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 19:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 18:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-13 00:49 72,704 a------- c:\windows\system32\secur32.dll
2009-02-13 00:49 1,255,936 a------- c:\windows\system32\lsasrv.dll
2009-02-08 19:10 2,033,152 a------- c:\windows\system32\win32k.sys
2008-12-30 11:44 56 a---h--- c:\programdata\ezsidmv.dat
2008-12-30 11:44 56 a---h--- c:\progra~2\ezsidmv.dat
2008-07-30 14:02 174 a--sh--- c:\program files\desktop.ini
2008-07-30 13:46 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 04:40 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 04:40 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 04:40 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 04:40 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-10-02 19:36 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-10-02 19:36 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-10-02 19:36 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-01-25 04:32 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-01-25 04:32 32,768 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-01-25 04:32 16,384 a--sh--- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 13:47:56.08 ===============

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#2 jstorter

jstorter
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Posted 05 May 2009 - 06:31 PM

Topic pushed off front page. Bump.
=============
Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 05 May 2009 - 08:20 PM.


#3 KoanYorel

KoanYorel

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Posted 18 May 2009 - 03:43 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

KoanYorel

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Posted 22 May 2009 - 04:06 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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