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Can I ask a question, please?


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3 replies to this topic

#1 Elena H

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Posted 05 May 2009 - 03:31 PM

Back on May 1st, I posted a topic in the Hijack This forum. I tried very hard to follow all the instructions given, including not posting on other forums, having been assured that I would eventually receive a reply. I have waited and waited, and everyone who posted after me has had a response. I have not heard anything. I do not want to violate the rules and go to another board for help, but I am getting desperate. Would someone please look at my post and tell me what I did wrong in my post to cause me to not have any responses?

Thank you,

Elena H

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#2 KoanYorel

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Posted 05 May 2009 - 03:35 PM

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. No one is ignored here.

Thank you for understanding.


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#3 Elena H

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Posted 05 May 2009 - 05:15 PM

Thank you. I appreciate it.

#4 Starbuck

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Posted 05 May 2009 - 05:29 PM

I've answered your thread.

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