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Diamond XtremeSound 5.1. Can't install card.


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16 replies to this topic

#1 Corvette

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Posted 05 May 2009 - 02:16 PM

Hi all!

Recently I've had to reformat my computer, and half-way into installing my sound card driver, I get this message:

"Please Plug-In Xtreme Sound PCI"

And then the installer closes. Strange because the card is plugged in...

--

I have had this problem before and resolved it by plugging my speakers into the sound card... (doh lol). But that isn't working this time.
--

Operating System:
Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)


Motherboard:
CPU Type Intel Celeron 430, 1800 MHz (9 x 200)
Motherboard Name ECS 945GCT-M (2 PCI, 2 PCI-E x16, 2 DDR2 DIMM, Audio, Video, LAN)
Motherboard Chipset Intel Lakeport-G i945GC
System Memory 2048 MB (DDR2-667 DDR2 SDRAM)


Display
Video Adapter ATI Radeon HD 2600 XT (512 MB)
3D Accelerator ATI Radeon HD 2600 XT (RV630)
Monitor HP Pavilion MX70 [17" CRT] (THTDP67775)

Multimedia
Audio Adapter ATI Radeon HDMI @ ATI Radeon HD 2600 - High Definition Audio Controller
Audio Adapter SigmaTel STAC9221 A2 @ Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

Edited by boopme, 05 May 2009 - 04:12 PM.
Moved from XP to Internal hardware~~boopme


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#2 boopme

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Posted 05 May 2009 - 04:13 PM

Moved here by boopme...with a nudge to the top.

Edited by boopme, 05 May 2009 - 04:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hamluis

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Posted 05 May 2009 - 05:07 PM

The only thing I can think of is that perhaps other drivers are somehow interfering with detection of the device.

Worth a look, IMO: http://www.softwaretipsandtricks.com/forum...lease-help.html

If you have onboard sound, disable that in the BIOS before trying to use the card...that's the only thing I can suggest.

Louis

#4 Corvette

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Posted 05 May 2009 - 06:16 PM

Thank you boopme.
-

@Louis - I actually looked at that link just a little while ago, I'll keep it bookmarked just in case. Yes, the first thing I thought of was to disable to on-board sound in the bios, thing is...all I see in the bios related to audio is: "Audio Controller" would that be it?

#5 hamluis

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Posted 05 May 2009 - 06:35 PM

That's it.

Louis

#6 Corvette

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Posted 05 May 2009 - 07:15 PM

Hmm, tried disabling that, still nothing. I don't see any conflicting audio drivers.

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#7 caperdog

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Posted 05 May 2009 - 07:55 PM

the audio device on HD and sm bus controller, under other devices in photo, need drivers

#8 caperdog

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Posted 05 May 2009 - 08:03 PM

if software does not see the sound card check to see if it is seated properly in the slot. remove and reinstall if not sure.

#9 Corvette

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Posted 05 May 2009 - 08:19 PM

Hi caperdog.

When I try a Windows Update, it installs a IDT/aka SigmaTel driver on the high-def audio device, my no-longer-working onboard sound device, is SigmaTel.
-

I'm not sure about the SM Bus Controller?

Yes I have doubled checked to make sure it is seated properly, it appears to be. I have removed it and then tried putting it back in place, to no avail.

Edited by Corvette, 05 May 2009 - 08:20 PM.


#10 hamluis

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Posted 06 May 2009 - 11:11 AM

I suggest that you not use Windows Update...to install drivers. My experience is that it's best to go to the hardware manufacturer or system manufacturer for such.

OTOH, Windows Update does a good job of providing critical updates that need installation.

Louis

#11 Corvette

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Posted 06 May 2009 - 12:09 PM

I suggest that you not use Windows Update...to install drivers. My experience is that it's best to go to the hardware manufacturer or system manufacturer for such.

OTOH, Windows Update does a good job of providing critical updates that need installation.

Louis


Yeah I know what you mean about windows update and drivers :thumbsup: they've really messed up my computer in the past.

I just downloaded a driver from the Diamond website for my card, instead of using the CD it came with. I still get the same message.

#12 Corvette

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Posted 10 May 2009 - 04:52 PM

Bump

*sorry

#13 Corvette

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Posted 19 May 2009 - 11:27 AM

Last bump before I give up :thumbsup:

-


I have been on 8 different forums now, no one has any clue as to what to the problem might be. I have reformatted twice. Emailed the Diamond Tech Support, which they replied with "Please install the latest drivers." I have also taken the card and motherboard up to a local computer repair store, they found nothing wrong with either one.

So this remains a mystery to me, why a sound card works flawlessly, then after a HDD crash & reformat stops working forever...

-


But again, many thanks to the BC forum members for taking time to try and help!

#14 hamluis

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Posted 19 May 2009 - 02:13 PM

Last guess...check your services and see if Windows Audio is enabled.

Mine is Automatic, with dependencies on Plug'nPlay and RPC services.

Louis

#15 Corvette

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Posted 19 May 2009 - 04:11 PM

Last guess...check your services and see if Windows Audio is enabled.

Mine is Automatic, with dependencies on Plug'nPlay and RPC services.

Louis


:-/ It is enabled, that was the first thing I thought about when I had this problem.




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