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Virus and Malware..not sure what else to do...


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3 replies to this topic

#1 CarmenG

CarmenG

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Posted 05 May 2009 - 01:32 PM

Hello; The desktop picture on my computer changed, then I was unable to do any automatic Windows updates, get into the registry, or completely follow any instructions for removal I found on different forums. Now I'm unable to get online at all and get system32/user32 alerts from the Avast Antivirus saying that it cannot do anything to remove, move, or repair it. I'm sorry for not being more specific at this time, but I never had a problem this difficult and I'm not sure how to handle it or proceed. Thanks in advance for your assistance. Very much appreciated!!!

Here is the DDS report:


DDS (Ver_09-03-16.01) - NTFSx86
Run by Elizabeth at 14:04:07.65 on Tue 05/05/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.91 [GMT -4:00]

AV: PC Tools AntiVirus 3.1.0.17 *On-access scanning enabled* (Updated)
AV: AVG Anti-Virus *On-access scanning enabled* (Updated)
AV: avast! antivirus 4.8.1335 [VPS 090505-0] *On-access scanning enabled* (Updated)
AV: CyberDefender Internet Security *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\taskmgn.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Cobian Backup 9\Cobian.exe
C:\Program Files\Cobian Backup 9\cbInterface.exe
E:\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://safesearch.cyberdefender.com/smallsearch.html
mDefault_Page_URL = hxxp://www.yahoo.com
mStart Page = hxxp://www.yahoo.com
uInternet Settings,ProxyOverride = *.local;<local>
uInternet Settings,ProxyServer = http=localhost:7171
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: : {9b3ae256-5846-4033-a5bf-0f521263c30a} - c:\windows\system32\tmirzqf.dll
BHO: {9b8bd415-7448-4520-bb74-da9e0bafece0} - c:\windows\system32\fawedevi.dll
BHO: c:\windows\system32\sjg9s8guigjs.dll: {b2ba40a2-74f0-42bd-f434-12345a2c8953} - c:\windows\system32\sjg9s8guigjs.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Task Scheduler] c:\windows\system32\taskmgn.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb07.exe
mRun: [HPHmon04] c:\windows\system32\hphmon04.exe
mRun: [EPSON Stylus Photo R300 Series] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2F1.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Task Scheduler] c:\windows\system32\taskmgn.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {17492023-c23a-453e-a040-c7c580bbf700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab
DPF: {5ae58fcf-6f6a-49b2-b064-02492c66e3f4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1241224835421
DPF: {5ed80217-570b-4da9-bf44-be107c0ec166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: gnteuclp - tmirzqf.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\jikotato.dll
STS: STS: {ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} - c:\windows\system32\jikotato.dll
STS: c:\windows\system32\sjg9s8guigjs.dll: {b2ba40a2-74f0-42bd-f434-12345a2c8953} - c:\windows\system32\sjg9s8guigjs.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
LSA: Notification Packages = scecli c:\windows\system32\gahipewo.dll

============= SERVICES / DRIVERS ===============

R0 avgrkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-5-2 12552]
R0 lhilyovf;lhilyovf;c:\windows\system32\drivers\lhilyovf.sys [2004-8-4 23424]
R1 aswsp;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-5-3 114768]
R1 avgldx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-2 325896]
R1 avgmfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-2 27784]
R1 avgtdix;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-2 108552]
R2 aswfsblk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-5-3 20560]
R2 avast! antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-5-3 138680]
R2 AVFilter;AVFilter;c:\windows\system32\drivers\AVFilter.sys [2007-8-16 15872]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-2 298776]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-25 24652]
R2 windefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 avast! mail scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-5-3 254040]
R3 avast! web scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-5-3 352920]
R3 AVHook;AVHook;c:\windows\system32\drivers\AVHook.sys [2007-8-16 22528]
S1 47d92397;47d92397;c:\windows\system32\drivers\47d92397.sys --> c:\windows\system32\drivers\47d92397.sys [?]
S1 5c90ae89;5c90ae89;c:\windows\system32\drivers\5c90ae89.sys --> c:\windows\system32\drivers\5c90ae89.sys [?]
S1 bf4a53bd;bf4a53bd;c:\windows\system32\drivers\bf4a53bd.sys --> c:\windows\system32\drivers\bf4a53bd.sys [?]
S1 d4dffe9d;d4dffe9d;c:\windows\system32\drivers\d4dffe9d.sys --> c:\windows\system32\drivers\d4dffe9d.sys [?]
S2 fci;FCI;c:\windows\system32\svchost.exe:ext.exe --> c:\windows\system32\svchost.exe:ext.exe [?]
S2 sqgcvqus;Windows CE USB Serial Host Helper;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-1-4 18176]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-1-4 7680]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2008-1-4 23680]

=============== Created Last 30 ================

2009-05-05 13:08 <DIR> --d----- c:\program files\Cobian Backup 9
2009-05-03 21:00 1,060,864 a------- c:\windows\system32\MFC71.dll
2009-05-03 20:18 487,424 a------- c:\windows\system32\msvcp70.dll
2009-05-03 20:18 344,064 a------- c:\windows\system32\msvcr70.dll
2009-05-03 20:18 974,848 a------- c:\windows\system32\mfc70.dll
2009-05-03 20:18 608,448 a------- c:\windows\system32\comctl32.ocx
2009-05-03 20:18 <DIR> --d----- c:\program files\AML Products
2009-05-03 19:48 121 ---sh--- c:\windows\system32\ozovunar.ini
2009-05-02 18:26 <DIR> --d----- c:\windows\system32\NtmsData
2009-05-02 08:35 121 ---sh--- c:\windows\system32\esiwigud.ini
2009-05-02 00:10 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-05-02 00:05 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-02 00:05 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-05-02 00:05 12,552 a------- c:\windows\system32\drivers\avgrkx86.sys
2009-05-02 00:05 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-02 00:05 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-05-01 23:54 <DIR> --d----- c:\docume~1\elizab~1\applic~1\AVG8
2009-05-01 21:05 <DIR> --d----- c:\program files\Microsoft Windows OneCare Live
2009-05-01 20:31 1,433,400 ---sh--- c:\windows\system32\ahanasuz.ini
2009-05-01 19:39 <DIR> --d----- c:\docume~1\elizab~1\applic~1\revxirmm
2009-04-30 22:39 65 a------- c:\windows\av_affiliate.ini
2009-04-30 22:39 65 a------- c:\windows\as_affiliate.ini
2009-04-30 22:35 67,424 a------- c:\windows\system32\drivers\CDAVFS.sys
2009-04-30 12:23 308 ----h--- c:\windows\ms49f4d98.dat
2009-04-29 22:53 1,037 ----h--- c:\windows\f5087.dat
2009-04-29 20:16 619 ----h--- c:\windows\tg49f4d98.dat
2009-04-29 20:14 1 ----h--- c:\windows\tgmark2.dat
2009-04-29 20:14 2 ----h--- c:\windows\t55ft2683f44.dat
2009-04-29 20:14 1 ----h--- c:\windows\msmark2.dat
2009-04-29 20:14 1 ----h--- c:\windows\f23567.dat
2009-04-29 20:14 2 ----h--- c:\windows\t55ft2695f44.dat
2009-04-29 20:14 2 ----h--- c:\windows\t55ft2667f44.dat
2009-04-29 18:17 0 a------- c:\windows\mqcd.dbt
2009-04-29 18:16 32,768 a------- c:\windows\system32\ferryl.cbv
2009-04-29 18:16 28,672 a------- c:\windows\system32\inqby.sr
2009-04-29 18:16 32,768 a------- c:\windows\system32\fairy.an
2009-04-29 18:16 28,672 a------- c:\windows\system32\dolman.zt
2009-04-29 18:16 79,360 a------- c:\windows\system32\ashl.nq
2009-04-29 18:14 1 a------- c:\windows\9g2234wesdf3dfgjf23
2009-04-29 18:14 2 ----h--- c:\windows\t55ft2692f44.dat
2009-04-29 18:14 <DIR> --d----- c:\windows\system32\796525
2009-04-29 18:13 182,656 ac------ c:\windows\system32\dllcache\ndis.sys
2009-04-29 18:13 2 a------- C:\-1137087068
2009-04-29 03:09 1,433,391 ---sh--- c:\windows\system32\alayikek.ini
2009-04-28 08:49 1,433,378 ---sh--- c:\windows\system32\izezayan.ini
2009-04-24 18:57 3,457 a--sh--- c:\windows\system32\vafiyene.dll
2009-04-23 22:09 1,409,042 ---sh--- c:\windows\system32\ajonegad.ini
2009-04-22 22:09 1,409,042 ---sh--- c:\windows\system32\eyifohib.ini
2009-04-22 02:42 11,952 -------- c:\windows\system32\avgrsstx.dll.install_backup
2009-04-22 02:42 <DIR> --d----- c:\program files\AVG
2009-04-22 02:41 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-04-22 02:16 1,399,332 ---sh--- c:\windows\system32\uvanarer.ini
2009-04-20 00:39 <DIR> --d----- c:\program files\VS Revo Group
2009-04-20 00:35 951,104 a------- c:\windows\system32\tssOfficeMenu1d.ocx
2009-04-20 00:35 763,824 a------- c:\windows\system32\Codejock.ReportControl.v11.2.2.ocx
2009-04-20 00:35 662,288 a------- c:\windows\system32\MSCOMCT2.OCX
2009-04-20 00:35 152,848 a------- c:\windows\system32\COMDLG32.OCX
2009-04-20 00:35 106,496 a------- c:\windows\system32\tgsdkx.dll
2009-04-20 00:35 1,796,016 a------- c:\windows\system32\Codejock.Calendar.v11.2.2.ocx
2009-04-20 00:35 <DIR> --d----- c:\windows\system32\GroupPolicies
2009-04-19 01:55 <DIR> --d----- c:\docume~1\elizab~1\applic~1\Malwarebytes
2009-04-19 01:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-17 01:01 473,600 -c------ c:\windows\system32\dllcache\fastprox.dll
2009-04-17 01:01 401,408 -c------ c:\windows\system32\dllcache\rpcss.dll
2009-04-17 01:01 284,160 -c------ c:\windows\system32\dllcache\pdh.dll
2009-04-17 01:01 227,840 -c------ c:\windows\system32\dllcache\wmiprvse.exe
2009-04-17 01:01 110,592 -c------ c:\windows\system32\dllcache\services.exe
2009-04-17 01:01 729,088 -c------ c:\windows\system32\dllcache\lsasrv.dll
2009-04-17 01:01 714,752 -c------ c:\windows\system32\dllcache\ntdll.dll
2009-04-17 01:01 617,472 -c------ c:\windows\system32\dllcache\advapi32.dll
2009-04-17 01:01 453,120 -c------ c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-17 01:00 1,203,922 -c------ c:\windows\system32\dllcache\sysmain.sdb
2009-04-17 01:00 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-04-17 01:00 2,560 -------- c:\windows\system32\xpsp4res.dll

==================== Find3M ====================

2009-04-30 12:11 14,336 a------- c:\windows\system32\svchost.exe
2009-04-29 18:13 182,656 a------- c:\windows\system32\drivers\ndis.sys
2009-04-29 18:13 578,560 a------- c:\windows\system32\user32.DLL
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 20:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 14:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 07:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 06:39 35,328 a------- c:\windows\system32\sc.exe

============= FINISH: 14:04:56.07 ===============

Attached Files



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#2 extremeboy

extremeboy

  • Malware Response Team
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Posted 08 May 2009 - 04:04 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.



2 Anti-virus/Firewall Programs Running Simultaenously Warning

I do not recommend that you have more than one anti virus or firewall product installed and running on your computer at a time. In addition to wasting resources, if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:

1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

Therefore please go to add/remove in the control panel and remove either avast! Antivirus or AVG 8.5.

Please uninstall them until you are only running one antivirus using Add/Remove Programs.


Install Recovery Console and Run ComboFix

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

Post back with:
-Combofix log
-Description of any problem you still have


With Regards,
Extremeboy

Edited by extremeboy, 08 May 2009 - 04:06 PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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#3 extremeboy

extremeboy

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Posted 11 May 2009 - 02:32 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy

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Posted 15 May 2009 - 07:49 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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