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How do I submit my files to be viewed for a virus?


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#1 twald

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Posted 05 May 2009 - 09:51 AM

I am confused as to how to create a hijack this log for someone to view and tell me what is wrong with my computer?
I had the winpc defender virus and thought I had removed it. I still have issues with the blue screen of death popping up when I reboot. Then I get a message saying "the system has recovered from a serious error".
I am also having a problem with System Restore. I cannot create a restore point and keep getting the message "system restore is not able to create a restore point. please restart the computer and then run system restore again."
I would be grateful if someone could help me fix this.
Thanks!
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#2 KoanYorel

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Posted 05 May 2009 - 09:56 AM

Follow the instruction in this post as applicable.
Preparation Guide For Use Before Using Hijackthis and other Malware Removal Tools, Instructions for receiving help in cleaning your computer
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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#3 Animal

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Posted 05 May 2009 - 08:32 PM

You are already receiving help from one of the best here: http://www.bleepingcomputer.com/forums/ind...st&p=808995

I would continue on in that thread before posting a log. Because once you post a log no changes should be made to your computer, otherwise the log becomes useless. And there is a considerable wait time for replies as we are quite backed up in the queue for our volunteer helpers. As is every other reputable HJT help forum.

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