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Problem with IE Browsing


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#1 dvl39

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Posted 04 May 2009 - 08:53 PM

I have been having trouble using IE7 over the past few weeks. Whenever I attempt to click on any Yahoo search results, I am redirected to another website (usually an ad site). I have run several anti-virus applications (Norton, spybot, mbam). Results from the initial scans with Norton indicated that the computer was infected with some form of Trojan virus. After removing the infected files, the problem persisted, but the Norton software is reporting that there are no infected files. I have since made several attempts to correct this problem (running spybot and mbam), with no results. Most recently (yesterday), I performed a system restore back to factory condition, but the problem persists. The problem has now extended to blocking me from accessing anti-virus websites. I have posted my DDS file below and would greatly appreciate any assistance with fixing this issue.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Daniel at 21:38:10.15 on Mon 05/04/2009
Internet Explorer: 7.0.6000.16473
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2038.1025 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
c:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\system32\schtasks.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
J:\hijackthis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil9c.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Daniel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5RY0NXQW\dds[1].scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = www.yahoo.com
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.5\NppBho.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.5\UIBHO.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [CCUTRAYICON] FactoryMode
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [<NO NAME>]
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20090428.001\IDSvix86.sys [2009-5-4 272432]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-4-28 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-4-28 72944]
R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-9-3 208896]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-4 101936]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-4-28 7408]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2008-10-3 37936]
S2 IntelDHSvcConf;Intel DH Service;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-5-10 29696]

=============== Created Last 30 ================

2009-05-04 21:07 <DIR> --d----- c:\programdata\SUPERAntiSpyware.com
2009-05-04 21:07 <DIR> --d----- c:\progra~2\SUPERAntiSpyware.com
2009-05-04 21:06 <DIR> --d----- c:\users\daniel\appdata\roaming\SUPERAntiSpyware.com
2009-05-04 21:06 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-05-04 21:06 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-05-04 19:46 <DIR> --d----- c:\users\daniel\appdata\roaming\Malwarebytes
2009-05-04 19:46 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-04 19:46 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-04 19:46 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-04 19:46 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-04 19:46 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-04 09:13 <DIR> --d----- c:\programdata\Yahoo! Companion
2009-05-04 09:10 44 a------- c:\windows\system\hpsysdrv.dat
2009-05-04 09:07 1,825 a--shr-- c:\windows\system32\drivers\103C_HP_CPC_GN705AA-ABA a6238x_YC_0Pavi_QCNH739_E74NAv3PrA3_49_ILeonite2_SASUSTek Computer INC._V6.00_B5.21_T070727_WUH0_L409_M2038_J400_7Intel_8Core2 Duo E4500_92.2_#071123_N168C001B_Z14F12F20_G80862772.MRK
2009-05-04 09:07 <DIR> --d----- c:\users\Daniel
2009-05-04 09:03 <DIR> --dsh--- c:\programdata\Documents
2009-05-04 09:03 <DIR> --dsh--- C:\Documents and Settings

==================== Find3M ====================

2009-05-04 09:28 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-04 09:28 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-04 09:28 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2007-09-18 05:57 665,600 a------- c:\windows\inf\drvindex.dat
2007-09-18 05:20 86,016 a------- c:\windows\inf\infstrng.dat
2007-09-18 05:20 51,200 a------- c:\windows\inf\infpub.dat
2007-09-18 05:20 86,016 a------- c:\windows\inf\infstor.dat
2006-11-02 08:50 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2007-09-18 05:56 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 21:38:38.62 ===============

Attached Files



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#2 dvl39

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Posted 09 May 2009 - 11:15 AM

Hi. These problems continue to persist. I continue to run scans with mbam, which recently indicated that I am infected with a Trojan DNS Changer virus. Mbam removed the files, but I continue to have the problems. I am still unable to download updates to any anti-virus software. Any help would be greatly appreciated. Thanks.
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 13 May 2009 - 07:42 PM.


#3 Orange Blossom

Orange Blossom

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Posted 17 May 2009 - 04:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 dvl39

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Posted 17 May 2009 - 07:12 PM

Here is the DDS scan that was requested.


DDS (Ver_09-03-16.01) - NTFSx86
Run by Daniel at 20:08:31.18 on Sun 05/17/2009
Internet Explorer: 7.0.6000.16473
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2038.1332 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
c:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Daniel\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.5\NppBho.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.5\UIBHO.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe" -delete
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-5-11 130936]
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20090506.001\IDSvix86.sys [2009-5-11 272432]
R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-9-3 208896]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-5-11 348752]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-4 101936]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2008-10-3 37936]
S2 IntelDHSvcConf;Intel DH Service;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-5-10 29696]

=============== Created Last 30 ================

2009-05-11 21:54 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-05-11 21:53 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-05-11 21:53 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-05-11 21:53 <DIR> a-d----- c:\programdata\TEMP
2009-05-11 21:53 <DIR> --d----- c:\program files\common files\PC Tools
2009-05-11 21:53 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-05-11 21:53 <DIR> --d----- c:\users\daniel\appdata\roaming\PC Tools
2009-05-11 21:53 <DIR> --d----- c:\programdata\PC Tools
2009-05-11 21:53 <DIR> --d----- c:\program files\Spyware Doctor
2009-05-11 21:53 <DIR> --d----- c:\progra~2\PC Tools
2009-05-10 20:16 267,864 a------- c:\windows\system32\hpzids01.dll
2009-05-10 20:16 117,760 a------- c:\windows\system32\hpzll5ha.dll
2009-05-10 19:50 320,000 a------- c:\windows\system32\CF20876.exe
2009-05-06 22:21 <DIR> --d----- c:\program files\DivX
2009-05-06 22:21 <DIR> --d----- c:\program files\common files\DivX Shared
2009-05-06 00:17 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-06 00:14 <DIR> --d----- c:\users\daniel\.SunDownloadManager
2009-05-06 00:04 <DIR> --d----- c:\programdata\Symantec Temporary Files
2009-05-06 00:04 <DIR> --d----- c:\progra~2\Symantec Temporary Files
2009-05-05 23:49 484 a------- c:\windows\system32\Support.xml
2009-05-04 21:07 <DIR> --d----- c:\programdata\SUPERAntiSpyware.com
2009-05-04 21:07 <DIR> --d----- c:\progra~2\SUPERAntiSpyware.com
2009-05-04 21:06 <DIR> --d----- c:\users\daniel\appdata\roaming\SUPERAntiSpyware.com
2009-05-04 21:06 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-05-04 19:46 <DIR> --d----- c:\users\daniel\appdata\roaming\Malwarebytes
2009-05-04 19:46 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-04 19:46 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-04 19:46 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-04 19:46 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-04 19:46 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-04 09:13 <DIR> --d----- c:\programdata\Yahoo! Companion
2009-05-04 09:10 44 a------- c:\windows\system\hpsysdrv.dat
2009-05-04 09:07 1,825 a--shr-- c:\windows\system32\drivers\103C_HP_CPC_GN705AA-ABA a6238x_YC_0Pavi_QCNH739_E74NAv3PrA3_49_ILeonite2_SASUSTek Computer INC._V6.00_B5.21_T070727_WUH0_L409_M2038_J400_7Intel_8Core2 Duo E4500_92.2_#071123_N168C001B_Z14F12F20_G80862772.MRK
2009-05-04 09:07 <DIR> --d----- c:\users\Daniel
2009-05-04 09:03 <DIR> --dsh--- c:\programdata\Documents
2009-05-04 09:03 <DIR> --dsh--- C:\Documents and Settings

==================== Find3M ====================

2009-05-10 20:17 86,016 a------- c:\windows\inf\infstor.dat
2009-05-10 20:17 51,200 a------- c:\windows\inf\infpub.dat
2009-05-10 20:17 86,016 a------- c:\windows\inf\infstrng.dat
2009-05-06 00:16 54,680 a------- c:\windows\system32\jureg.exe
2009-05-04 09:28 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-04 09:28 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-04 09:28 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-04-15 16:25 129,784 -------- c:\windows\system32\PxAFS.DLL
2009-04-15 16:25 120,056 -------- c:\windows\system32\pxcpyi64.exe
2009-04-15 16:25 118,520 -------- c:\windows\system32\pxinsi64.exe
2009-04-15 16:24 90,112 a------- c:\windows\system32\dpl100.dll
2009-04-15 16:24 823,296 a------- c:\windows\system32\divx_xx0c.dll
2009-04-15 16:24 823,296 a------- c:\windows\system32\divx_xx07.dll
2009-04-15 16:24 815,104 a------- c:\windows\system32\divx_xx0a.dll
2009-04-15 16:24 802,816 a------- c:\windows\system32\divx_xx11.dll
2009-04-15 16:24 684,032 a------- c:\windows\system32\DivX.dll
2007-09-18 05:57 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 08:50 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2007-09-18 05:56 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 20:09:29.27 ===============

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#5 Blade81

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Posted 19 May 2009 - 10:23 AM

Hi dvl39,

How do you connect to internet?

It's possible following won't work if you don't have an access but let's try.

Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Read the requirements and privacy statement then click on the Accept button.
  • The program will launch and start to download the latest definition files.
  • You will be prompted to install an application from Kaspersky. Click Run
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • Click on Save Report As....
  • Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Save this report to a convenient place.
  • Copy and paste that information into your topic.
  • The scan will take a while so be patient and let it run. As it scans your machine very deeply it could take hours to complete, Kaspersky suggests running it during a time of low activity.
If you need a tutorial, see here

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#6 dvl39

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Posted 19 May 2009 - 09:46 PM

Hi Blade 81. First of all, thanks very much for helping me with my issues. On your question, I connect to the internet through a cable modem, which I access through a wireless router. Also, to confirm, my computer currently runs Windows Vista. I tried running the Kaspersky scan that you recommended, but keep getting an error message that states the following:

"Update has failed. Program has failed to start. Close the Kaspersky Online Scanner 7.0 and open it again to install the program.

You must be online to update the Kaspersky Online Scanner 7.0 database. With the latest database updates, you can find new viruses and other threats. Please go online to use Kaspersky Online Scanner 7.0. [ERROR: Failed to connect to update source]"

I have tried running the scan multiple times and keep getting the same error message. I have confirmed that I do have an internet connection, as I am able to access the internet. I have also made sure that my anti-virus program was turned off when I was attempting to run the program. Is there something else I should try?

#7 Blade81

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Posted 20 May 2009 - 08:21 AM

Hi

Ok. Let's take a look at your DNS server settings.

Open notepad and then copy and paste the bolded lines below into it. Go to File > save as and name the file checkIPSettings.bat, change the Save as type to all files and save it to your desktop.
@echo off
ipconfig /all >c:\ipsettings.txt

Double-click on checkIPSettings.bat file to execute it. c:\ipsettings.txt file should be created. Please attach the file to your reply.

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#8 dvl39

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Posted 20 May 2009 - 08:21 PM

Here is the ipsettings.txt file.

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#9 Blade81

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Posted 21 May 2009 - 07:27 AM

Ok. It's your router that's causing the issue here. Infection has hacked it.

To restore situation back to normal, you have to reset router settings to factory defaults. There should be reset hole or button which you have to hold down for about 20 seconds. After that router default password has to be replaced with a stronger one. It was default/weak password that gave infection an opportunity to mess up with the DNS settings.

Let me know how the system works after that resetting operation.

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#10 dvl39

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Posted 22 May 2009 - 08:49 PM

That did the trick. I don't seem to have any more re-direct issues. I've also run a few scans with mbam and they have come up clean. I reset the password on my router, so hopefully that will help prevent future issues. Is there anything else I should do to make sure this problem is solved?

#11 Blade81

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Posted 23 May 2009 - 05:35 AM

Good to hear that helped :)

Is there anything else I should do to make sure this problem is solved?

There're no other steps left. Safer surfing :thumbup2:

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#12 dvl39

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Posted 23 May 2009 - 08:57 AM

Thanks very much for your help, Blade81!

#13 Blade81

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Posted 23 May 2009 - 09:29 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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