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Need XP discs to reformat & reinstall


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#1 mwarrior

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Posted 04 May 2009 - 07:35 PM

HP Media Center pc m7350n bought in Oct 2006

My aunt is a single Mom with teens, so I offered to help fix her computer. After running a HJT log, Adware, AVG, and Malwarebytes (not updated since the computer is not hooked up to the internet currently), I found problems that include a win 32 variant and vundo. The malware has disabled all help and the recovery section (BSOD). My aunt doesn't have the original windows cd (never did). I believe this is an authentic windows installation since she bought it at Conn's. We want to reformat and reinstall XP, but how can we do that? We have a serial number that looks like it might be her cd key number (wrote on her computer paperwork when she got the computer). I have searched microsoft, and I called. The recording said to go to the original builder. HP says the recovery disk is not available, and they want $40 just to talk to a rep to ask how to get a disc to reinstall (not recovery cd). The recovery cd wouldn't get rid of the malware in the way that a reformat and reinstall would,anyway. Is that right?

Thanks for any suggestions or help you can offer.

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#2 garmanma

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Posted 04 May 2009 - 07:56 PM

To find the CD key in your computer you can use anyone of these apps.
magicaljellybean
http://www.magicaljellybean.com/keyfinder/
SIW free
http://www.gtopala.com/siw-download.html
Belarc Advisor
http://www.belarc.com/free_download.html
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#3 mwarrior

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Posted 05 May 2009 - 02:36 AM

I got the key through that first site. Thanks so much! Through microsoft's forums I found restoredisks.com, and I ordered a restore disk ($27) for her computer. I am not familiar with the wording. Is recovery disk, restore disk, and installation disk basically all the same thing? Will I be able to reformat the drive (this is a first for me) and reinstall XP with any of those? If those are not the same thing, is there one method that should be used for this computer since it had such bad malware on it? I want to hand it back to her CLEAN with all the must have software already installed (ZoneAlarm, AVG, Malwarebytes, Firefox, etc.). Thanks for your help!

#4 Stang777

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Posted 05 May 2009 - 02:59 AM

There is a number on that website for customer service, did you call them and ask about what you can do with the disk?

If not, I would do that.

#5 mwarrior

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Posted 05 May 2009 - 04:00 AM

I emailed them. Regardless of this restoe disk that I bought, I would like to know about the recovery disks that I see. I saw the recovery console on the machine and recovery disks on the hp site. Is this the same as the installation cd that will ask me about partitioning (so I can actually wipe the computer clean) before installing windows? Thanks.




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