Posted 04 May 2009 - 07:35 PM
HP Media Center pc m7350n bought in Oct 2006
My aunt is a single Mom with teens, so I offered to help fix her computer. After running a HJT log, Adware, AVG, and Malwarebytes (not updated since the computer is not hooked up to the internet currently), I found problems that include a win 32 variant and vundo. The malware has disabled all help and the recovery section (BSOD). My aunt doesn't have the original windows cd (never did). I believe this is an authentic windows installation since she bought it at Conn's. We want to reformat and reinstall XP, but how can we do that? We have a serial number that looks like it might be her cd key number (wrote on her computer paperwork when she got the computer). I have searched microsoft, and I called. The recording said to go to the original builder. HP says the recovery disk is not available, and they want $40 just to talk to a rep to ask how to get a disc to reinstall (not recovery cd). The recovery cd wouldn't get rid of the malware in the way that a reformat and reinstall would,anyway. Is that right?
Thanks for any suggestions or help you can offer.