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windows and home page takes forever to load


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7 replies to this topic

#1 goldenhawk57

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Posted 04 May 2009 - 02:59 PM

I've noticed that lately when I turn my laptop on, it takes forever for the desktop to load and then when I click on IE, my home page doesn't want to open until I've used task manager several times to stop the program from running. I have AVG free version and I'm very careful of where I search and what I open. I've done virus scans from online and with AVG, I've deleted several programs I had on my computer, etc. Nothing seems to help. I did the ComboFix scan and have the log saved to my notepad. It did not seem to help. This is as far as I've gotten. I am not very computer literate, but when I do try something from different posts, I've been successful. I don't know if I have programs fighting each other to open, or what, Can anyone help?

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#2 garmanma

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Posted 05 May 2009 - 08:48 PM

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 goldenhawk57

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Posted 07 May 2009 - 06:31 PM

I hope this is what you want....thanks for the reply....

Process PID CPU Description Company Name
System Idle Process 0 98.46
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 924 Windows NT Session Manager Microsoft Corporation
csrss.exe 1008 Client Server Runtime Process Microsoft Corporation
winlogon.exe 1036 Windows NT Logon Application Microsoft Corporation
services.exe 1080 Services and Controller app Microsoft Corporation
ati2evxx.exe 1244 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1260 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 3108 WMI Microsoft Corporation
HPQTOA~1.EXE 2052 HpqToaster Module
hpqbam08.exe 1792 HP CUE Alert Popup Window Objects Hewlett-Packard Co.
hpqgpc01.exe 3304 GPCore COM object Hewlett-Packard
wmiprvse.exe 760 WMI Microsoft Corporation
svchost.exe 1356 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1400 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1436 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1764 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1956 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 472 Spooler SubSystem App Microsoft Corporation
svchost.exe 1664 Generic Host Process for Win32 Services Microsoft Corporation
avgwdsvc.exe 1696 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 208 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
avgnsx.exe 268 AVG Network scanner Service AVG Technologies CZ, s.r.o.
svchost.exe 1736 Generic Host Process for Win32 Services Microsoft Corporation
ioloServiceManager.exe 1812
jqs.exe 1924 Java™ Quick Starter Service Sun Microsystems, Inc.
LSSrvc.exe 252
svchost.exe 420 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 700 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 780 Generic Host Process for Win32 Services Microsoft Corporation
avgemc.exe 1208 AVG E-Mail Scanner AVG Technologies CZ, s.r.o.
avgcsrvx.exe 2228 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.
searchindexer.exe 240 Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe 2984 Generic Host Process for Win32 Services Microsoft Corporation
alg.exe 3152 Application Layer Gateway Service Microsoft Corporation
svchost.exe 816 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 1092 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1852 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1964 Windows Explorer Microsoft Corporation
atiptaxx.exe 3804 ATI Desktop Control Panel ATI Technologies, Inc.
HP Wireless Assistant.exe 3900 hp Wireless Assistant Module Hewlett-Packard Development Company, L.P.
eabservr.exe 3928 Quick Launch Buttons Hewlett-Packard
SchSvr.exe 4044 InterVideo Schedule Server InterVideo Inc.
WinRemote.exe 4076 WinCinema Manager InterVideo Inc.
point32.exe 288 Point32.exe Microsoft Corporation
issch.exe 620 InstallShield Update Service Scheduler InstallShield Software Corporation
SynTPEnh.exe 572 Synaptics TouchPad Enhancements Synaptics, Inc.
avgtray.exe 536 AVG Tray Monitor AVG Technologies CZ, s.r.o.
ctfmon.exe 1196 CTF Loader Microsoft Corporation
hpqtra08.exe 2180 HP Digital Imaging Monitor Hewlett-Packard Co.
hpqste08.exe 3088 HP CUE Status Root Hewlett-Packard Co.
WindowsSearch.exe 2508 Windows Search System Tray Microsoft Corporation
procexp.exe 2952 1.54 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

#4 garmanma

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Posted 08 May 2009 - 05:21 PM

You have some unnecessary items running at startup that can help slow your computer down

Let's run some scan tools to see what else shows up Do not post your Combofix log. This is not the correct forum for that



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 goldenhawk57

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Posted 08 May 2009 - 07:18 PM

Here are the scan results

Malwarebytes' Anti-Malware 1.36
Database version: 2096
Windows 5.1.2600 Service Pack 3

5/8/2009 7:12:48 PM
mbam-log-2009-05-08 (19-12-48).txt

Scan type: Quick Scan
Objects scanned: 82063
Time elapsed: 10 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

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Posted 09 May 2009 - 04:51 PM

Well, Mbam doesn't show anything. Let's see if SAS does




ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 goldenhawk57

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Posted 11 May 2009 - 03:28 PM

Sorry taken me so long, too much going on here....Here is the results of the scan you asked me to do....

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/11/2009 at 12:17 PM

Application Version : 4.26.1002

Core Rules Database Version : 3885
Trace Rules Database Version: 1833

Scan type : Complete Scan
Total Scan Time : 04:24:35

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 6233
Registry threats detected : 0
File items scanned : 69147
File threats detected : 0

#8 garmanma

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Posted 11 May 2009 - 05:34 PM

You're fine, malware-wise.
I would suggest posting in the relevant Operating System forum and look for suggestions there
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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