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Can't send out any e-mails from Outlook


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22 replies to this topic

#1 Chariots

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Posted 04 May 2009 - 10:33 AM

I am not able to send out any e-mails from Outlook, OUtlook Express, Windows Mail. My compute keeps jumping
when I am on the Internet. I had a hard time trying to send this e-mail.

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#2 rigel

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Posted 04 May 2009 - 01:24 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Chariots

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Posted 04 May 2009 - 08:14 PM

Followed instructions and below is the result. Nothing was found. Please advise!

Thanks

Malwarebytes' Anti-Malware 1.36
Database version: 2075
Windows 6.0.6000

5/4/2009 9:10:33 PM
mbam-log-2009-05-04 (21-10-33).txt

Scan type: Quick Scan
Objects scanned: 72412
Time elapsed: 5 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 rigel

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Posted 05 May 2009 - 06:36 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Chariots

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Posted 05 May 2009 - 12:56 PM

Completed all the directions and below is the result of the SuperAntiSpyware

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/05/2009 at 11:20 AM

Application Version : 4.26.1002

Core Rules Database Version : 3877
Trace Rules Database Version: 1825

Scan type : Complete Scan
Total Scan Time : 00:42:14

Memory items scanned : 282
Memory threats detected : 0
Registry items scanned : 8080
Registry threats detected : 0
File items scanned : 100540
File threats detected : 1

Adware.Tracking Cookie
C:\Users\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@ads.nba[2].txt


Please advise of next step.

Thanks so much for all your help!

#6 rigel

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Posted 05 May 2009 - 04:49 PM

Let's take a look with one more scan.

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Chariots

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Posted 05 May 2009 - 09:50 PM

Below are the results of the Gmer.log:

GMER 1.0.15.14972 - http://www.gmer.net
Rootkit scan 2009-05-05 22:44:14
Windows 6.0.6000


---- System - GMER 1.0.15 ----

SSDT 8E368DA8 ZwAlertResumeThread
SSDT 8E368E88 ZwAlertThread
SSDT 8E5B7A68 ZwAllocateVirtualMemory
SSDT 8E5C6070 ZwAlpcConnectPort
SSDT 84DCC670 ZwCreateKey
SSDT 8E5DA2B0 ZwCreateMutant
SSDT 84DE82C0 ZwCreateProcess
SSDT 84DE8248 ZwCreateProcessEx
SSDT 8E5FD088 ZwCreateThread
SSDT 8EBA7BA0 ZwDebugActiveProcess
SSDT 84DE8518 ZwDeleteKey
SSDT 84DE8338 ZwDeleteValueKey
SSDT 8E5B78C8 ZwFreeVirtualMemory
SSDT 8E5DA3A0 ZwImpersonateAnonymousToken
SSDT 8E5DA480 ZwImpersonateThread
SSDT 8E5FF6D0 ZwMapViewOfSection
SSDT 8E5DA1D0 ZwOpenEvent
SSDT 8E592A68 ZwOpenProcessToken
SSDT 8EBA7C80 ZwOpenSection
SSDT 8E5DACA8 ZwOpenThreadToken
SSDT 84DD9CD8 ZwQueueApcThread
SSDT 84DD9B70 ZwReadVirtualMemory
SSDT 84DE84A0 ZwRenameKey
SSDT 8E5FE5F8 ZwResumeThread
SSDT 8E5DABE8 ZwSetContextThread
SSDT 84DE8428 ZwSetInformationKey
SSDT 8E5DAD78 ZwSetInformationProcess
SSDT 8E5FF1E0 ZwSetInformationThread
SSDT 84DE83B0 ZwSetValueKey
SSDT 8E5DA0F0 ZwSuspendProcess
SSDT 8E368FD0 ZwSuspendThread
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys ZwTerminateProcess [0x90A1DDF0]
SSDT 8E5FF100 ZwTerminateThread
SSDT 86A11940 ZwUnmapViewOfSection
SSDT 8E5B7998 ZwWriteVirtualMemory
SSDT 84DD9AF8 ZwCreateUserProcess

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 73C 82080C48 4 Bytes CALL BB9669F8

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe[3284] kernel32.dll!CreateThread + 1A 75DF37F9 4 Bytes CALL 0045024D C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (Spy Sweeper Engine/Webroot Software, Inc.)
.text C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe[3664] kernel32.dll!CreateThread + 1A 75DF37F9 4 Bytes CALL 004505E5 C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe (Spy Sweeper Client Executable/Webroot Software, Inc.)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [739DFD78] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [739ABBF1] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [7399A31F] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [7399CBFF] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [73998AB2] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [739AD168] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [73997D98] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [73997CFF] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [73996A54] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [73A2C1BA] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [739B80FE] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [739990CD] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [739A223C] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [739A2267] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [739A771C] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [739A753E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [739D8585] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16683_none_9ea0f08ac96e2537\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1968] @ C:\Windows\system32\ole32.dll [msvcrt.dll!free] [7146DE6B] C:\Windows\AppPatch\AcSpecfc.DLL (Windows Compatibility DLL/Microsoft Corporation)
IAT C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe[3284] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!QueueUserWorkItem] [004503A4] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (Spy Sweeper Engine/Webroot Software, Inc.)
IAT C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe[3284] @ C:\Windows\system32\shell32.dll [KERNEL32.dll!QueueUserWorkItem] [004503A4] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (Spy Sweeper Engine/Webroot Software, Inc.)
IAT C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe[3664] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!QueueUserWorkItem] [0045073C] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe (Spy Sweeper Client Executable/Webroot Software, Inc.)
IAT C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe[3664] @ C:\Windows\system32\shell32.dll [KERNEL32.dll!QueueUserWorkItem] [0045073C] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe (Spy Sweeper Client Executable/Webroot Software, Inc.)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs SSFS0BB9.SYS (Spy Sweeper FileSystem Filter Driver/Webroot Software Inc (www.webroot.com))
AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\tdx \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- EOF - GMER 1.0.15 ----


I have recently let my Virus programs expire , Spy Sweeper and Norton, should I renew these two or do you know
of better programs.?

Once again Thanks so much!

#8 rigel

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Posted 06 May 2009 - 06:30 AM

I use Comodo AntiVirus = http://antivirus.comodo.com/ It's free.

Last scan...

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Chariots

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Posted 06 May 2009 - 10:08 AM

I was not able to perform the scan. I took off Norton and also SpySweeper and still I was not able to perform the
scan. Below is the error message:

Error: Cannot initialize OnlineScanner. Administrator Rights Required.

Thanks so much!

#10 rigel

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Posted 06 May 2009 - 03:03 PM

Let try this procedure instead...

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Chariots

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Posted 06 May 2009 - 05:09 PM

After trying all day to run the program I read the directions again and went into Explorer as Administrator and was finally able to
download the program. I did not do the last set of directions. Below is the scan from Eset:

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=4057 (20090506)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=ecd542f31318ee43a59ff7ccd9b8cad7
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-05-06 09:29:19
# local_time=2009-05-06 05:29:19 (-0500, Eastern Daylight Time)
# country="United States"
# osver=6.0.6000 NT
# scanned=422684
# found=2
# scan_time=2407
C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL Win32/Toolbar.AskSBar application (unable to clean - deleted (after the next restart)) 00000000000000000000000000000000
C:\Users\user\Documents\LimeWire\Saved\empty me chris sligh CD quality.mp3 a variant of WMA/TrojanDownloader.GetCodec.gen trojan (cleaned) 7592CB7510881F93DF6BEB483E690F35


It did find some problems too!

What to do next?

Thanks

#12 rigel

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Posted 06 May 2009 - 08:08 PM

Can you access your emails now? When you sat the internet was jumping around, what do you mean... dropping connections?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 Chariots

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Posted 06 May 2009 - 09:05 PM

I can send out e-mails now. The computer when on the Internet was not stable, the side bar would keep moving on its
own and you could hardly type anything but this was not all the time. It has not done that in a couple days.

#14 Chariots

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Posted 07 May 2009 - 06:07 PM

Should I download the Comodo AntiVirus now?

There are a lot of programs on their also. Which one do I need?

Thanks so much!

#15 rigel

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Posted 08 May 2009 - 06:49 AM

You are welcome! I would keep malwarebytes, but uninstall SuperAntiSpyware.

Lets run one final scan...

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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