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Very well hidden virus


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#1 gregthelamb

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Posted 04 May 2009 - 01:02 AM

Well my mom decided it would be fun to click some ads on our downstairs computer. whistling.gif So now I have been spending the last two days trying to get rid of all the stuff that was in the system. I am fairly computer savy and can usally get rid of viruses by myself no problem but this one is eluding me like no other.

The first sympoms were extreme slowing of the computer (the point my mother decided to tell me about it). I tried to search the computer for newly made files but my mum didnt tell me about it for 4 or 5 days so i was unable to isolate the problems.

I went into the control panel to make sure it had not created a new account. When I clicked on the manage accounts button nothing happened and is basically rendered useless. Not only that but I then noticed that the sound was not working. I am pretty sure the soundcard's drivers have been uninstalled and they will not reinstall.

ALSO my mom's outlook express no longer works and returns these errors.

QUOTE
Outlook express could not be started. The application was unable to open the Outlook Express message store. Your computer may be out of memory or your disk is full. Contact Microsoft Support for further assistance. Another error opens saying that MSOE.dll could not be opened.


In Internet Explorer, the icon next to the address on the left side says DLL. Curious?...

Then once I started getting rid of the parts of the virus I could find, it got deleted internet explorer and hid almost all of the processes I could see before I removed a couple pieces.

Now for the scary part. My wireless network, (Which had a custom password to enter the online setup) was changed from WPA to WPA2 Personal, renamed to Linksys_WPN_QX5 (going off memory) with a new password. So I reset the router back to defaults. BUT NOW MY OTHER 3 COMPUTERS CAN NOT JOIN THE NETWORK!!

I can not figure out why but it will let my Iphone and my PS3 connect, but not my upstairs desktop, (running linux ubuntu) my sister's laptop (macbook) or my other laptop (XP).

So, I NEED HELP!!!!

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#2 garmanma

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Posted 05 May 2009 - 08:11 PM

Let's see if you need cleaned up


Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 gregthelamb

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Posted 06 May 2009 - 11:23 AM

It didnt find anything at all. I guess I was succesful at getting it out on my own but things are still screwy with the computer including the missing internet explorer shortcuts, microsoft outlook express and my wireless still won't work.

#4 garmanma

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Posted 06 May 2009 - 07:24 PM

I would suggest posting in the related sections of the forum for more solutions
Good luck

Edited by garmanma, 06 May 2009 - 07:24 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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