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I think I am infected, but I don't know what's going on


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#1 cvllelaw

cvllelaw

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Posted 04 May 2009 - 01:00 AM

I am running XP SP3, fully updated, on a Windows 2003 SBS network of 7 stations. Everyone has AVG Network 8.5, which has been fully updated. I tend to run a lot of windows open at a time, and I tend to not reboot for a week or so at a time -- when things finally get unbearably slow from RAM loss. On Thursday, April 30, I noticed that my WordPerfect 12 was screwing up. Basically, I couldn't open files in WordPerfect 12. I also could not open files in Word 2003. On the other hand, Outlook, Firefox, FreeCell, Hearts, and a lot of other things that I don't need like I need word processing are all working just fine. I uninstalled and then reinstalled WP 12; no help. Personally, I think it is God's way of telling me that I should play FreeCell more and do less law work, but I do need to be able to get some real work done...

I spent some time that night trying to figure it out, and got nowhere. I rebooted, obviously; no help. I decided to defrag my hard drive, which went without a hitch. My regular AVG scan started Friday morning, and took 11 hours to complete (it normally takes 5 hours). The AVG scan report showed 26 suspected viruses, virtually all in copies of e-mail inboxes that I had made years ago when my computer was serving as a backup while I gave those computers a new hard drive. I don't have the report at the moment, but I think the viruses were some bagel virus, some Netsky virus, and I can't remember what the third one was. However, because I never accessed those e-mail inboxes, there would have been no reason for any virus to ever go active.

On Saturday, I came back to the office to try to figure things out. I found that my AVG was now essentially disabled -- the .exe files and most of the .dll's had disappeared from that directory. So now I have no anti-virus software. I tried doing a system restore to before I had a problem; it didn't help.

I honestly don't think that the viruses that AVG found are the problem -- they are in directories that have seen no action in years. (I can't remember having looked at the AVG log before -- we just got upgraded to 8.5, and I think some new settings on the upgrade version resulted in the results of the scan hitting me more in the face than before.) But I don't know what could be going on. I have done all of the things that the Preparation Guide talks about.

Help!

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#2 Orange Blossom

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Posted 17 May 2009 - 04:34 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

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Posted 26 May 2009 - 12:32 AM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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