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Mr BE - Need help


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#1 Mr.Be

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Posted 03 May 2009 - 11:45 AM

Hi,

I'm another noob with the same problem, I think. Not sure of the protocol, should I jump on here or start a new thread? FWIW I've ran a bucketful of stuff to try and sort out this problem (unable to access Facebook, presumably due to a variant of the vundo trojan since the other steps mozilla recommends had no effect).

I've ran Kaperksy, Spybot, MS malware removal tool, ccleaner, superspyware and malwarebytes. Only the last one picked up anything, 4 infections that I deleted (b4 seeing this board and in particular the message above). But still Facebook is inaccessible. Does the advice below still stand for me i.e. rerun the 2 programs you mention and post the results here? Just to be clear when you say reboot I assume you mean restart and not something more drastic?

Thanks in advance for any advice.

Mr.B

Edited by Mr.Be, 03 May 2009 - 11:46 AM.


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#2 Mr.Be

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Posted 03 May 2009 - 02:24 PM

ok, here is my malwarebytes log too. lots of fun reading for someone. (nb. someone tell me if shd start another thread...) the removal of the infected items has made no difference unfortunately...thanks again for any advice anyone might offer. And apols to Jack if I've hijacked your thread! With a bit of luck there will be a simple one-size-fits-all solution!

Malwarebytes' Anti-Malware 1.36
Database version: 2070
Windows 5.1.2600 Service Pack 2

03/05/2009 18:05:36
mbam-log-2009-05-03 (18-05-36).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 136297
Time elapsed: 1 hour(s), 12 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\$hf_mig$\KB917953\SP2GDR\tcpip.sys (tcpip.sys) -> Quarantined and deleted successfully.
C:\WINDOWS\$NtUninstallKB951748$\tcpip.sys (tcpip.sys) -> Quarantined and deleted successfully.

#3 garmanma

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Posted 03 May 2009 - 05:41 PM

[/url][/b] by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 Mr.Be

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Posted 04 May 2009 - 09:48 AM

Hi and thanks again. SaS didn't pick anything up! Does this mean I need to use something else or perhaps there is a different problem going on here? The log is below:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/04/2009 at 04:51 PM

Application Version : 4.26.1002

Core Rules Database Version : 3868
Trace Rules Database Version: 1823

Scan type : Complete Scan
Total Scan Time : 02:12:00

Memory items scanned : 215
Memory threats detected : 0
Registry items scanned : 4597
Registry threats detected : 0
File items scanned : 67037
File threats detected : 0

#5 garmanma

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Posted 04 May 2009 - 07:16 PM

When you say facebook is inaccessible, Is that the only problem you are having?

-------------------------------------------


Try this

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Mr.Be

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Posted 05 May 2009 - 04:05 AM

Well, it's the main thing I use to stay in touch with people so it's the main problem for me. That said, the machine does seem to have 'slowed down' somehow in recent times: in particular the hard drive light seems to be on a lot (if not most of) the time and I often get a message along the lines of 'Windows is low in virtual memory...' even though I'm probably only using the internet (Firefox). I suppose the machine is relatively low spec by today's standards (256MB RAM, 40GB hard drive and a 2.6GHz CPU) but, like I say, it was fine until recently. I guess the application "Social Me' on Facebook might be fairly memory intensive (and addictive!) but I don't think that would explain why I can't get into Facebook in the first place. Hope all this helps.

#7 garmanma

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Posted 05 May 2009 - 04:57 PM

Just asking
Go ahead and run Dr. Web
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 Mr.Be

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Posted 07 May 2009 - 03:59 AM

well I ran it but managed not to save the log :thumbsup: it reported (and deleted) trojan.startpage.1505 on the C drive A0114378.reg. But the Facebook access problem persists unfortunately.

#9 garmanma

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Posted 07 May 2009 - 06:10 PM

Full tutorial:
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix".
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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