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Nasty infection


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3 replies to this topic

#1 bookem danno

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Posted 03 May 2009 - 03:54 PM

I am trying to remove virus/malware from my daughters laptop(Dell Inspiron 6000, Windows XP Pro service pack 3), but not having much luck. She let her antivirus expire and has nasty multiple infections. The biggest problem is the virus takes over (CPU usage 100%) and will not allow me to run any AV/malware programs to diagnose the problem. I can boot into safe mode and run HJT, but from there it goes downhill. Task manager shows winlogon using 99 percernt of cpu. I am trying to get the HJT log to a thumb drive to post, but not much luck so far. I know part of the problem is vundo, backdoor win32.kbot.al, and coreguard AV. Any ideas?

Edited by bookem danno, 03 May 2009 - 03:55 PM.


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#2 bookem danno

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Posted 03 May 2009 - 04:19 PM

HJT logs says access is denied when trying to open

#3 xblindx

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Posted 03 May 2009 - 07:04 PM

Please refrain from posting a HJT log in this area of the forums.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#4 bookem danno

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Posted 04 May 2009 - 07:47 PM

Thanks for replying xblindx. I wasn going to post the HJT log in the proper area, but it won't open.It says access is denied when I try to open it. Even copied it to thumbdrive but same thing on my desktop, access is denied. I have mbam on the infected laptop, but it will not run. Laptop starts up and coregaurd 2009 takes over and sends a barrage of warnings through security center. Then the first error message is ViewMgr has encountered a problem and needs to shut down. All this happens even in safe mode. After that nothing will run, install scan or anything. I am going to try to rename mbam.exe to .bat and try to run. I will repost the results

Edited by bookem danno, 04 May 2009 - 07:48 PM.





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