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Cannot run com, regedit, or DDS


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12 replies to this topic

#1 susanemb

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Posted 03 May 2009 - 02:36 PM

Hi and thanks in advance for having this great forum and site. I tried to follow the directions, but unfortunately DDS behaves similarly as com and regedit, although it doesn't cause my icons to refresh and my windows update balloons in the taskbar to pop back up as though the computer just restarted. I don't know of any script blockers that I have, and I didn't receive any warnings - just a brief flash of a DOS command window and then it was gone without producing anything.

I've been having problems on and off for a while now - since late February or early March. It started with a lot of IE6 crashes and hangs where the only way for me to recover was to go into task manager and kill off all the doctor watson for windows processes that were running. I thought I had things relatively back to liveable after doing some disk cleanup with chkdsk and scan disk. IE would still crash, but it wouldn't hang and I could usually get what I needed to do done.

A few days ago, I realized that I couldn't run cmd.exe. Then I ran my UniBlue Registry Booster and it found lots of registry problems, but when I clicked on repair, it just closed. I tried regedit, which also wouldn't run. I have recently updated my Spyware Doctor to Version 6, but it doesn't seem to find anything other than tracking cookies. I also run AVG free anti-virus because I felt like McAfee was eating my machine alive. But I digress. I tried to use msconfig to see what services were running at startup to see if anything new was there, and I ended up inadvertently changing my default behavior so that everything was enabled at startup and then I couldn't remember what I had originally selected. I tried my best today to get it back to the bare essentials, but I keep running into "that services needs to be started" type messages.

Anyway, since I can't run DDS, I hope it is okay to submit an HJT log instead? I appreciate any help you can provide. I am submitting a log from yesterday, before I messed with msconfig, and one from today as well.

Thanks!
Susan

ETA: not COM - CMD! Been staring at this thing for too long...

Also, I didn't think to mention it before, but I also get errors trying to update my AVG - says access to the server is forbidden. This has been for the past week or so. Thanks!

Attached Files


Edited by susanemb, 03 May 2009 - 03:44 PM.


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#2 KoanYorel

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Posted 17 May 2009 - 03:31 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 susanemb

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Posted 19 May 2009 - 07:23 PM

Still having the problem. Cannot run cmd, regedit (or Uniblue Registry Booster) or dds.scr. Cannot update AVG - server connect error. In order to run dds.scr, I disabled my wireless connection and turned off AVG resident shield. Here are the DDS results (DDS.log posted, attach.txt zipped and attached), and thanks again for the help - it is very appreciated!


DDS (Ver_09-03-16.01) - NTFSx86
Run by Susan at 20:08:42.39 on Tue 05/19/2009
Internet Explorer: 6.0.2900.2180

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = hxxp://www.boston.com/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: PCTools Site Guard: {5c8b2a36-3db1-42a4-a3cb-d426709bbfeb} - c:\progra~1\spywar~1\tools\iesdsg.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - Google Toolbar Notifier BHO
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - Google Dictionary Compression sdch
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\googleafe\GoogleAE.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java
DPF: vzTCPConfig - hxxps://www.verizon.net/WhatsNext/CheckMyPc/vzTCPConfig.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-05-02 20:19 <DIR> --d----- C:\HJT
2009-04-27 21:24 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-04-27 21:24 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-04-27 21:24 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-27 21:23 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-04-27 21:23 <DIR> --d----- c:\program files\common files\PC Tools
2009-04-27 21:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools

==================== Find3M ====================

2009-05-16 15:32 4,626 a------- c:\docume~1\susan\applic~1\wklnhst.dat
2009-03-26 17:30 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-03-20 20:36 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-03-20 20:35 10,520 a------- c:\windows\system32\avgrsstx.dll
2007-08-05 15:10 1,006,816 a------- c:\program files\dilbert28.exe
2003-06-19 12:05 431,888 ac-s---- c:\program files\common files\riched20.dll
2006-12-21 12:37 56 ---shr-- c:\windows\system32\3C9EA9892C.sys
2006-12-21 12:37 3,766 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 20:09:43.01 ===============

Attached Files



#4 extremeboy

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Posted 21 May 2009 - 04:41 PM

Hello.

Please run Combofix.

Install Recovery Console and Run ComboFix

Note to readers of this post other than the starter of this thread:
ComboFix is a VERY POWERFUL tool which should NOT BE USED without guidance of an expert.

Please download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

~Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#5 susanemb

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Posted 22 May 2009 - 02:56 PM

ComboFix 09-05-22.03 - Susan 05/22/2009 15:32.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.234 [GMT -4:00]
Running from: c:\documents and settings\Susan\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents
c:\program files\Common\helper.sig
c:\program files\WinBudget
c:\windows\system32\bszip.dll

.
((((((((((((((((((((((((( Files Created from 2009-04-22 to 2009-05-22 )))))))))))))))))))))))))))))))
.

2009-05-03 14:30 . 2009-05-03 14:30 -------- d--h--w c:\documents and settings\Susan\Application Data\GTek
2009-05-03 00:19 . 2009-05-03 19:36 -------- d-----w C:\HJT
2009-04-28 01:24 . 2008-12-11 12:38 159600 ----a-w c:\windows\system32\drivers\pctgntdi.sys
2009-04-28 01:24 . 2009-04-03 15:18 130936 ----a-w c:\windows\system32\drivers\PCTCore.sys
2009-04-28 01:24 . 2008-12-18 16:16 73840 ----a-w c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-28 01:23 . 2009-04-28 01:25 -------- d-----w c:\program files\Common Files\PC Tools
2009-04-28 01:23 . 2008-12-10 15:36 64392 ----a-w c:\windows\system32\drivers\pctplsg.sys
2009-04-28 01:23 . 2009-04-28 01:23 -------- d-----w c:\documents and settings\All Users\Application Data\PC Tools

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-05-22 19:32 . 2009-02-01 22:27 -------- d-----w c:\program files\Common
2009-05-22 17:50 . 2007-10-23 02:24 59 ----a-w c:\windows\wpd99.drv
2009-05-22 17:50 . 2006-12-01 00:50 -------- d-----w c:\documents and settings\All Users\Application Data\pdf995
2009-05-22 17:41 . 2009-03-22 22:21 4890 ----a-w c:\documents and settings\Susan\Application Data\wklnhst.dat
2009-05-20 00:43 . 2008-07-25 12:46 -------- d-----w c:\documents and settings\All Users\Application Data\avg8
2009-05-03 14:53 . 2007-05-27 02:40 -------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2009-05-01 20:23 . 2006-11-03 16:24 -------- d-----w c:\program files\Spyware Doctor
2009-04-28 01:23 . 2006-01-02 18:41 -------- d-----w c:\program files\Google
2009-04-07 02:13 . 2006-02-10 02:12 -------- d-----w c:\program files\Cakewalk
2009-04-07 00:06 . 2006-01-28 19:39 104968 ----a-w c:\documents and settings\Susan\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-04-06 17:18 . 2009-04-06 17:18 -------- d-----w c:\documents and settings\Susan\Application Data\Geniesoft
2009-04-06 17:18 . 2009-04-06 17:18 -------- d-----w c:\program files\VSTPlugins
2009-04-06 17:18 . 2009-04-06 17:18 -------- d-----w c:\program files\GenieSoft
2009-04-04 18:30 . 2009-04-04 18:30 29813256 ----a-w c:\documents and settings\All Users\Application Data\TaxCut\2008\Update\US68017101cupd.exe
2009-03-26 21:30 . 2009-04-09 12:31 2039576 ----a-w c:\documents and settings\All Users\Application Data\avg8\update\backup\avgcorex.dll
2009-03-26 21:30 . 2008-07-25 12:46 108552 ----a-w c:\windows\system32\drivers\avgtdix.sys
2009-03-21 00:36 . 2008-07-25 12:46 325640 ----a-w c:\windows\system32\drivers\avgldx86.sys
2009-03-21 00:35 . 2008-07-25 12:46 10520 ----a-w c:\windows\system32\avgrsstx.dll
2009-03-14 18:02 . 2009-03-14 18:01 27655688 ----a-w c:\documents and settings\All Users\Application Data\TaxCut\2008\Update\US62016801cupd.exe
2009-02-22 00:32 . 2006-11-03 16:56 934 ----a-w c:\windows\win.tmp
2007-08-05 19:10 . 2007-08-05 19:10 1006816 ----a-w c:\program files\dilbert28.exe
2003-06-19 16:05 . 2003-06-19 16:05 431888 -cs-a-w c:\program files\Common Files\riched20.dll
2006-12-21 16:37 . 2006-01-10 03:47 56 --sh--r c:\windows\system32\3C9EA9892C.sys
2006-12-21 16:37 . 2006-01-10 03:47 3766 --sha-w c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 385024]
"MSConfig"="c:\windows\PCHealth\HelpCtr\Binaries\MSConfig.exe" [2005-09-27 169984]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 22:08 110592 ----a-w c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-03-21 00:35 10520 ----a-w c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice]
@=""

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=c:\windows\pss\Digital Line Detect.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=c:\windows\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk
backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SiteAdvisor

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"SiteAdvisor Service"=2 (0x2)
"McAfee HackerWatch Service"=2 (0x2)
"WmiApSrv"=3 (0x3)
"Wmi"=2 (0x2)
"WmdmPmSN"=3 (0x3)
"winmgmt"=2 (0x2)
"w32time"=2 (0x2)
"VSS"=3 (0x3)
"UPS"=3 (0x3)
"upnphost"=3 (0x3)
"TrkWks"=2 (0x2)
"Themes"=2 (0x2)
"SysmonLog"=3 (0x3)
"SwPrv"=3 (0x3)
"stisvc"=2 (0x2)
"srservice"=2 (0x2)
"seclogon"=2 (0x2)
"sdCoreService"=2 (0x2)
"sdAuxService"=2 (0x2)
"SCardSvr"=2 (0x2)
"SamSs"=2 (0x2)
"S24EventMonitor"=2 (0x2)
"RSVP"=3 (0x3)
"RemoteRegistry"=2 (0x2)
"RDSessMgr"=3 (0x3)
"RasMan"=3 (0x3)
"RasAuto"=3 (0x3)
"ProtectedStorage"=2 (0x2)
"Pml Driver HPH11"=3 (0x3)
"MSIServer"=3 (0x3)
"MSDTC"=3 (0x3)
"mnmsrvc"=3 (0x3)
"McShield"=2 (0x2)
"ImapiService"=3 (0x3)
"IDriverT"=3 (0x3)
"helpsvc"=2 (0x2)
"Fax"=3 (0x3)
"FastUserSwitchingCompatibility"=3 (0x3)
"DSBrokerService"=3 (0x3)
"dmserver"=3 (0x3)
"dmadmin"=3 (0x3)
"CryptSvc"=3 (0x3)
"CiSvc"=3 (0x3)
"BITS"=3 (0x3)
"bgsvcgen"=3 (0x3)
"avg8wd"=2 (0x2)
"avg8emc"=2 (0x2)
"Ati HotKey Poller"=2 (0x2)
"aspnet_state"=3 (0x3)
"AppMgmt"=3 (0x3)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\WINDOWS\\system32\\ftp.exe"=
"c:\\WINDOWS\\system32\\fxsclnt.exe"=
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"c:\\Program Files\\Verizon\\Media Manager\\MediaManager.exe"=

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [4/27/2009 9:24 PM 130936]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [7/25/2008 8:46 AM 325640]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [7/25/2008 8:46 AM 108552]
S2 MCUSBICD2;Microchip MPLAB ICD 2 Firmware Client Driver (ICD2W2K.SYS);c:\windows\system32\drivers\icd2w2k.sys [3/30/2005 1:59 PM 12427]
S2 MCUSBICD2LDR;Microchip MPLAB ICD 2 Firmware Loader Driver (ICD2W2KL.SYS);c:\windows\system32\drivers\icd2w2kl.sys [3/30/2005 1:59 PM 16556]
S3 FTD2XX;FTD2XX.SYS FT8U2XX device driver;c:\windows\system32\Drivers\FTD2XX.sys --> c:\windows\system32\Drivers\FTD2XX.sys [?]
S3 NIUSBTMC;NI-VISA USB TMC Driver;c:\windows\system32\DRIVERS\NIUSBTMC.sys --> c:\windows\system32\DRIVERS\NIUSBTMC.sys [?]
S3 PTDCWWAN;PANTECH PC Card WWAN Controller device driver;c:\windows\system32\drivers\PTDCWWAN.sys [5/1/2007 9:30 AM 58240]
S3 XilinxFirmwareEmbeddedLoader;XilinxFirmwareEmbeddedLoader;c:\windows\system32\drivers\xusb_xup.sys [3/13/2008 8:30 PM 17408]
S3 XilinxFirmwareEmbeddedLpLoader;XilinxFirmwareEmbeddedLpLoader;c:\windows\system32\drivers\xusb_emb.sys [3/13/2008 8:30 PM 17408]
S3 XilinxFirmwareLoader;XilinxFirmwareLoader;c:\windows\system32\drivers\xusbdfwu.sys [10/19/2006 4:58 PM 17280]
S3 XilinxFirmwareLpLoader;XilinxFirmwareLpLoader;c:\windows\system32\drivers\xusb_xlp.sys [3/13/2008 8:30 PM 17280]
S3 XilinxFirmwareXpressLoader;XilinxFirmwareXpressLoader;c:\windows\system32\drivers\xusb_xpr.sys [3/13/2008 8:30 PM 16768]
S4 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [7/25/2008 8:46 AM 908056]
S4 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [7/25/2008 8:46 AM 298264]
S4 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe [4/27/2009 9:23 PM 348752]
.
Contents of the 'Scheduled Tasks' folder
.
- - - - ORPHANS REMOVED - - - -

Notify-WgaLogon - (no file)
SafeBoot-procexp90.Sys


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.boston.com/
mStart Page = hxxp://www.dell.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
DPF: Microsoft XML Parser for Java
DPF: vzTCPConfig - hxxps://www.verizon.net/WhatsNext/CheckMyPc/vzTCPConfig.CAB
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-22 15:35
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(488)
c:\windows\system32\Ati2evxx.dll
c:\program files\Intel\Wireless\Bin\LgNotify.dll
.
Completion time: 2009-05-22 15:38
ComboFix-quarantined-files.txt 2009-05-22 19:37

Pre-Run: 35,045,257,216 bytes free
Post-Run: 35,258,654,720 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

199 --- E O F --- 2007-07-17 07:02

#6 extremeboy

extremeboy

  • Malware Response Team
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  • Local time:02:23 PM

Posted 22 May 2009 - 03:49 PM

Hello.

Just a question: Do you have your Windows XP disk still with you?

Continue with:

Download and Run OTMoveIT3
  • Please download OTMoveIt3 by OldTimer and save it to your desktop. If you are running on Vista, right click on the file and choose Run As Administrator.
  • Double click the Posted Image (OTMoveIT3)icon on your desktop.
  • Paste the following code under the Posted Image (Paste Instructions for Items to be Moved) area. Do not include the word "Code".
    :files
     c:\windows\win.tmp
    :commands
    [EmptyTemp]
  • Click the large Posted Image (MoveIT!) button.
  • Copy/Paste the contents under the Posted Image (Results) line here in your next reply.
Note:If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Post a new DDS log.

Can you access regedit, cmd or update your AV software now?

~Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 susanemb

susanemb
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  • Members
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  • Local time:01:23 PM

Posted 22 May 2009 - 11:15 PM

I'm not sure about the XP CD - would have to look around as this computer is several years old. Is that your way of telling me my infection is pretty severe? As in - prepare to wipe your hard drive and start over? I hope not. Here are the three logs (OTMoveIt, MBAM, DDS) and the attachment requested. I am now able to run cmd and regedit. AVG8 updates is still broken, although I don't even get an update failed notification now.

Thanks!
Susan

----- OTMoveIt log ------

========== FILES ==========
c:\windows\win.tmp moved successfully.
========== COMMANDS ==========
User's Temp folder emptied.
User's Internet Explorer cache folder emptied.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[2].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[3].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\1243049097026[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\1243049139487[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAFSJSQ4.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAGUYYGQ.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAIN1VZC.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAO6S39Y.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CASFH8PH.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAVKUXU1.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\iframe[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\1243049142390[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\adopt[2].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAE3WV0N.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAEJO1QF.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAKDE5EB.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAOTEJWP.com scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAOVUN0D.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAQV4XAZ.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAU7A1QT.com scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\iframe[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\01[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1243049131730[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1633786314984596768@x53[1] scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1633786315406358940@x53[1] scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\adopt[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\adopt[2].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CA3EVYZR.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CAAFPOHJ.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CACH4J6F.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CADV9H46.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CAI28Q3E.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\Confused[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\l_l_p[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\topic224243[1].html scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\welcome[1].rand=ck89fk62tn2lu scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\1633786315336091914@x53[1] scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\1633786315357534058@x53[1] scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\adopt[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAC4OUTZ.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAO858FW.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAQ9I3W1.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAQUNF1X.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAS616N7.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAW0RQFM.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAXUF1TU.htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\md[1].htm scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
User's Temporary Internet Files folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
Network Service Temp folder emptied.
Network Service Temporary Internet Files folder emptied.
Windows Temp folder emptied.
Java cache emptied.
Temp folders emptied.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 05222009_233000

Files moved on Reboot...
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[2].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\01[3].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\1243049097026[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\1243049139487[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAFSJSQ4.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAGUYYGQ.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAIN1VZC.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAO6S39Y.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CASFH8PH.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\CAVKUXU1.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T9EOZTEY\iframe[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\1243049142390[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\adopt[2].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAE3WV0N.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAEJO1QF.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAKDE5EB.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAOTEJWP.com moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAOVUN0D.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAQV4XAZ.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\CAU7A1QT.com moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\T8644PF4\iframe[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\01[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1243049131730[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1633786314984596768@x53[1] moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\1633786315406358940@x53[1] moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\adopt[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\adopt[2].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CA3EVYZR.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CAAFPOHJ.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CACH4J6F.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CADV9H46.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\CAI28Q3E.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\Confused[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\l_l_p[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\topic224243[1].html moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\ODZSXN7H\welcome[1].rand=ck89fk62tn2lu moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\1633786315336091914@x53[1] moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\1633786315357534058@x53[1] moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\adopt[1].htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAC4OUTZ.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAO858FW.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAQ9I3W1.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAQUNF1X.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAS616N7.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAW0RQFM.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\CAXUF1TU.htm moved successfully.
C:\Documents and Settings\Susan\Local Settings\Temporary Internet Files\Content.IE5\H01V39YD\md[1].htm moved successfully.

---- MBAM log -------

Malwarebytes' Anti-Malware 1.36
Database version: 2168
Windows 5.1.2600 Service Pack 2

5/22/2009 11:46:43 PM
mbam-log-2009-05-22 (23-46-43).txt

Scan type: Quick Scan
Objects scanned: 93157
Time elapsed: 6 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3ba4271e-5c1e-48e2-b432-d8bf420dd31d} (Rogue.DeusCleaner) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cpnprt2.cid (Adware.Agent) -> Quarantined and deleted successfully.
C:\svchost.txt (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

------ DDS LOG ------------------


DDS (Ver_09-03-16.01) - NTFSx86
Run by Susan at 0:08:19.51 on Sat 05/23/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.189 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Susan\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.boston.com/
mStart Page = hxxp://www.dell.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: PCTools Site Guard: {5c8b2a36-3db1-42a4-a3cb-d426709bbfeb} - c:\progra~1\spywar~1\tools\iesdsg.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - Google Toolbar Notifier BHO
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - Google Dictionary Compression sdch
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\googleafe\GoogleAE.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java
DPF: vzTCPConfig - hxxps://www.verizon.net/WhatsNext/CheckMyPc/vzTCPConfig.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-4-27 130936]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-7-25 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-2-8 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-7-25 108552]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S2 MCUSBICD2;Microchip MPLAB ICD 2 Firmware Client Driver (ICD2W2K.SYS);c:\windows\system32\drivers\icd2w2k.sys [2005-3-30 12427]
S2 MCUSBICD2LDR;Microchip MPLAB ICD 2 Firmware Loader Driver (ICD2W2KL.SYS);c:\windows\system32\drivers\icd2w2kl.sys [2005-3-30 16556]
S3 FTD2XX;FTD2XX.SYS FT8U2XX device driver;c:\windows\system32\drivers\ftd2xx.sys --> c:\windows\system32\drivers\FTD2XX.sys [?]
S3 NIUSBTMC;NI-VISA USB TMC Driver;c:\windows\system32\drivers\niusbtmc.sys --> c:\windows\system32\drivers\NIUSBTMC.sys [?]
S3 PTDCWWAN;PANTECH PC Card WWAN Controller device driver;c:\windows\system32\drivers\PTDCWWAN.sys [2007-5-1 58240]
S3 XilinxFirmwareEmbeddedLoader;XilinxFirmwareEmbeddedLoader;c:\windows\system32\drivers\xusb_xup.sys [2008-3-13 17408]
S3 XilinxFirmwareEmbeddedLpLoader;XilinxFirmwareEmbeddedLpLoader;c:\windows\system32\drivers\xusb_emb.sys [2008-3-13 17408]
S3 XilinxFirmwareLoader;XilinxFirmwareLoader;c:\windows\system32\drivers\xusbdfwu.sys [2006-10-19 17280]
S3 XilinxFirmwareLpLoader;XilinxFirmwareLpLoader;c:\windows\system32\drivers\xusb_xlp.sys [2008-3-13 17280]
S3 XilinxFirmwareXpressLoader;XilinxFirmwareXpressLoader;c:\windows\system32\drivers\xusb_xpr.sys [2008-3-13 16768]
S4 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-25 908056]
S4 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-25 298264]
S4 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]
S4 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-4-27 348752]
S4 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-4-27 1095560]

=============== Created Last 30 ================

2009-05-22 23:36 <DIR> --d----- c:\docume~1\susan\applic~1\Malwarebytes
2009-05-22 23:36 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-22 23:36 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-22 23:36 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-22 23:36 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-22 23:30 <DIR> --d----- C:\_OTMoveIt
2009-05-22 15:29 <DIR> a-dshr-- C:\cmdcons
2009-05-22 15:26 161,792 a------- c:\windows\SWREG.exe
2009-05-22 15:26 130,048 a------- c:\windows\PEV.exe
2009-05-22 15:26 98,816 a------- c:\windows\sed.exe
2009-05-02 20:19 <DIR> --d----- C:\HJT
2009-04-27 21:24 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-04-27 21:24 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-04-27 21:24 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-27 21:23 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-04-27 21:23 <DIR> --d----- c:\program files\common files\PC Tools
2009-04-27 21:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools

==================== Find3M ====================

2009-05-22 13:41 4,890 a------- c:\docume~1\susan\applic~1\wklnhst.dat
2009-03-26 17:30 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-03-20 20:35 10,520 a------- c:\windows\system32\avgrsstx.dll
2007-08-05 15:10 1,006,816 a------- c:\program files\dilbert28.exe
2003-06-19 12:05 431,888 ac-s---- c:\program files\common files\riched20.dll
2006-12-21 12:37 56 ---shr-- c:\windows\system32\3C9EA9892C.sys
2006-12-21 12:37 3,766 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 0:08:44.70 ===============

Attached Files



#8 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
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  • Local time:02:23 PM

Posted 23 May 2009 - 11:05 AM

Hello.

I'm not sure about the XP CD - would have to look around as this computer is several years old. Is that your way of telling me my infection is pretty severe? As in - prepare to wipe your hard drive and start over? I hope not.

No, but we may need it. Not right now though. Even if we don't need it, it's good to know that you have a copy in case in the future something goes wrong etc... FYI, the XP Cd has many features to it and many things you can use it for. It's not just for wiping the drive and starting over..

AVG8 updates is still broken, although I don't even get an update failed notification now.

What do you mean still broken and you don't get notification? Please explain further on that. How do you know it's still broken?

Please continue with the following:

Update Java to Version 6 Update 13

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 13.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
    Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.
*If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
** If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
*** The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Open the Kaspersky WebScanner
    page.
  • Click on the Posted Image button on the main page.
  • The program will launch and fill in the Information section on the left.
  • Read the "Requirements and Limitations" then press the Posted Image button.
  • The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image button, if you made any changes.
  • Now under the Scan section on the left:

    Select My Computer
  • The program will now start and scan your system. This will run for a while, be patient and let it finish.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

Post a new set of DDS log afterwards.

~Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#9 susanemb

susanemb
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  • Members
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  • Local time:01:23 PM

Posted 24 May 2009 - 07:14 AM

OK, I lied about AVG updates. They are still broken, but I do get the notification once I changed from selective startup back to normal startup with all services started. I think I forgot to say at the start that I had done this in order to try to disable as much un-necessary stuff as possible from running. So my logs probably look different now. The reason I went back to normal startup was that I needed windows installer for the Java uninstall/upgrade stuff you instructed me to do. If you need me to go back several steps now that I have normal services running from startup, just let me know. Or alternatively, I can go back to selective startup for the rest of the troubleshooting?

Kaspersky Log:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Sunday, May 24, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Sunday, May 24, 2009 04:54:28
Records in database: 2230115
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Files scanned: 92110
Threat name: 2
Infected objects: 2
Suspicious objects: 0
Duration of the scan: 02:34:03


File name / Threat name / Threats count
C:\Qoobox\Quarantine\C\WINDOWS\_cfghrmv_.fqh.zip Infected: Trojan-PSW.Win32.Kates.c 1
C:\WINDOWS\CouponPrinter.ocx Infected: not-a-virus:AdWare.Win32.BHO.gkp 1

The selected area was scanned.

DDS Log:


DDS (Ver_09-03-16.01) - NTFSx86
Run by Susan at 7:58:36.55 on Sun 05/24/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.182 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wdfmgr.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Documents and Settings\Susan\Local Settings\temp\jkos-Susan\binaries\ScanningProcess.exe
C:\Documents and Settings\Susan\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.boston.com/
mStart Page = hxxp://www.dell.com
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: PCTools Site Guard: {5c8b2a36-3db1-42a4-a3cb-d426709bbfeb} - c:\progra~1\spywar~1\tools\iesdsg.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - Google Toolbar Notifier BHO
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - Google Dictionary Compression sdch
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\googleafe\GoogleAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
mRun: [IntelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MskAgentexe] c:\program files\mcafee\msk\MskAgent.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [HPHUPD04] "c:\program files\hp photosmart 11\hphinstall\unipatch\hphupd04.exe"
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java
DPF: vzTCPConfig - hxxps://www.verizon.net/WhatsNext/CheckMyPc/vzTCPConfig.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-4-27 130936]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-7-25 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-2-8 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-7-25 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-25 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-25 298264]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S2 MCUSBICD2;Microchip MPLAB ICD 2 Firmware Client Driver (ICD2W2K.SYS);c:\windows\system32\drivers\icd2w2k.sys [2005-3-30 12427]
S2 MCUSBICD2LDR;Microchip MPLAB ICD 2 Firmware Loader Driver (ICD2W2KL.SYS);c:\windows\system32\drivers\icd2w2kl.sys [2005-3-30 16556]
S3 FTD2XX;FTD2XX.SYS FT8U2XX device driver;c:\windows\system32\drivers\ftd2xx.sys --> c:\windows\system32\drivers\FTD2XX.sys [?]
S3 NIUSBTMC;NI-VISA USB TMC Driver;c:\windows\system32\drivers\niusbtmc.sys --> c:\windows\system32\drivers\NIUSBTMC.sys [?]
S3 PTDCWWAN;PANTECH PC Card WWAN Controller device driver;c:\windows\system32\drivers\PTDCWWAN.sys [2007-5-1 58240]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-4-27 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-4-27 1095560]
S3 XilinxFirmwareEmbeddedLoader;XilinxFirmwareEmbeddedLoader;c:\windows\system32\drivers\xusb_xup.sys [2008-3-13 17408]
S3 XilinxFirmwareEmbeddedLpLoader;XilinxFirmwareEmbeddedLpLoader;c:\windows\system32\drivers\xusb_emb.sys [2008-3-13 17408]
S3 XilinxFirmwareLoader;XilinxFirmwareLoader;c:\windows\system32\drivers\xusbdfwu.sys [2006-10-19 17280]
S3 XilinxFirmwareLpLoader;XilinxFirmwareLpLoader;c:\windows\system32\drivers\xusb_xlp.sys [2008-3-13 17280]
S3 XilinxFirmwareXpressLoader;XilinxFirmwareXpressLoader;c:\windows\system32\drivers\xusb_xpr.sys [2008-3-13 16768]
S4 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]

=============== Created Last 30 ================

2009-05-23 22:25 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-23 22:25 73,728 a------- c:\windows\system32\javacpl.cpl
2009-05-22 23:36 <DIR> --d----- c:\docume~1\susan\applic~1\Malwarebytes
2009-05-22 23:36 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-22 23:36 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-22 23:36 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-22 23:36 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-22 23:30 <DIR> --d----- C:\_OTMoveIt
2009-05-22 15:29 <DIR> a-dshr-- C:\cmdcons
2009-05-22 15:26 161,792 a------- c:\windows\SWREG.exe
2009-05-22 15:26 130,048 a------- c:\windows\PEV.exe
2009-05-22 15:26 98,816 a------- c:\windows\sed.exe
2009-05-02 20:19 <DIR> --d----- C:\HJT
2009-04-27 21:24 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-04-27 21:24 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-04-27 21:24 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-04-27 21:23 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-04-27 21:23 <DIR> --d----- c:\program files\common files\PC Tools
2009-04-27 21:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools

==================== Find3M ====================

2009-05-22 13:41 4,890 a------- c:\docume~1\susan\applic~1\wklnhst.dat
2009-03-26 17:30 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-03-20 20:35 10,520 a------- c:\windows\system32\avgrsstx.dll
2007-08-05 15:10 1,006,816 a------- c:\program files\dilbert28.exe
2003-06-19 12:05 431,888 ac-s---- c:\program files\common files\riched20.dll
2006-12-21 12:37 56 ---shr-- c:\windows\system32\3C9EA9892C.sys
2006-12-21 12:37 3,766 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 7:59:43.57 ===============

Attached Files



#10 extremeboy

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Posted 24 May 2009 - 10:36 AM

Hello.

Can you access the AVG website and updating manually? I have seen another computer that couldn't update.

The AVG website said this however: Our technology department is currently working on improving one of the main servers responsible for providing updates of AVG Free Edition. This maintenance may have, under specific circumstances, effect on availability of update files on our servers. Backup systems, which are now in charge of providing updates, may be from time to time overloaded with customer requests and we are doing our best in order to improve their function to remedy this issue. If you encounter issue with “Update failed”, please retry in a few minutes to update AVG manually (open AVG User Interface, click the “Update now” button).

We are sorry for any inconvenience this may cause. In a week time, new improved update servers should be available.

Update: AVG technology dept. will continue working on upgrading the main server. However, the load should be balanced on other update servers. This unfortunately doesn't clear the updates to be fully available at all times. Technology guys are doing their best to finish the works.

Sorry for the delay.


That may have something to do with it. I would wait for a few more days.

Do you have any symtpoms other than not able to update AVG?

With Regards,
Extremeboy
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#11 susanemb

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Posted 24 May 2009 - 07:40 PM

AVG was able to update this last time that I tried it. It did request that I reboot with the new virus definitions. I think everything is working normally again. Although I hate running with all services kicked off from startup, especially all the stupid Dell Support Ones. I'd rather throw my computer through a window than use Dell Support. Ever. At some point I will be brave enough to go back and disable the services I don't want running.

Could I ask a silly question - what was I infected with and how exactly did we fix it? I know that ComboFix, OTMoveIt3, and MBAM each did something, and we installed the newer Java RTE.

Kaspersky seemed to flag two "infections" that we didn't do anything for? Is that okay?

Thanks, extremeboy!

#12 extremeboy

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Posted 25 May 2009 - 05:10 PM

Hello again.

Regarding disabling some startup entires, this link may help you on what to disable (services or/and Startups) : Startups and Services.

Note: Not EVERY service/startup entry will be listed there.

Here's a tool that can help you disable some startup entries.

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup.

Regarding the infections you had. One of them was a worm, you had some other pieces of malware that we took out including a rouge item and some other ones.

This one you can delete if you wish but it's part of a program so I wouldn't worry too much about it since it's still a "not-a-virus: C:\WINDOWS\CouponPrinter.ocx

The other one will be removed once we uninstall Combofix (which is now) :step4:

Let's clean our mess up. Please follow/read the steps below to remove the tools we used and for some more information. :step1:

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Click on your Start Menu, then Run....
  • Now type combofix /u in the runbox and click OK. Notice the space between the "x" and "/".
    Posted Image
  • When shown the disclaimer, Select "2"
This will remove files/folders assoicated with combofix and uninstall it.

Cleanup! with OTMoveIt
Let's remove all the tools we've used so far.
  • Double click the OTMoveIt3.exe to run it.
  • Click Posted Image. If you recieve a warning from your security program, select allow to download the packet.
  • A pop-up box will appear saying "Cleanup list download succesfully Begin Removal Process?". Click Yes.
  • If required for a reboot click Yes
System A bit Slow? Try StartupLight

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.


Congratulations! You now appear clean! :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:
  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
Vist the WindowsUpdate Site Regularly

I recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.
Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.
Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and thank you for choosing Bleeping Computer as you malware removal source.
Don't forget to tell your friends about us and Good luck :thumbup2:


If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks :step5:

With Regards,
Extremeboy

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#13 extremeboy

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Posted 27 May 2009 - 04:00 PM

Hello.

Since the problem appears to be resolved, this topic is now Closed. Glad I could help :thumbup2:
If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal Forum.

With Regards,
Extremeboy
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