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Hijackthis Log - Possibly infostealer.banker.c


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3 replies to this topic

#1 jordan_tango

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Posted 03 May 2009 - 11:15 AM

Hey all,

wow what a trouble i've been having. Got a pretty nasty bug which is preventing me from doing much on my laptop. I first noticed it when i was browsing the web, google seemed different, no sponsered links etc. When i clicked a link it'd open a new tab and take me to some random website, often another search engine or a myspace page. I downloaded a few virus-removal programs (norton, avg) and they seemed to do nothing. Then the problem worsened; i couldn't even open an internet browser, such as firefox or inet explorer - but then i ran a norton antivirus which afterwards allowed me to open up the browsers, but they wouldn't load any pages. So i can't get access to the web from my laptop, im having to use a friends to post here. Also, any flash drive or external hard drive i connect to the laptop appears as a removable drive and i cannot get access to it. The message which comes up is

"E:/ is not accessible. The maximum number of secrets that may be stored in a single system has been exceeded."

I've tried being clever using a PSP and similar things, but the same error occurs. So with no internet and no flash drive its made it very hard to get info off of my laptop and onto my friends so i can post a log. My laptop does not have a cd burner and im on holiday in the states so do not have access to an external one. The way i got round the problem was to take screen shots of the log, save them as jpegs, put them on my iPod (as this still worked when connected) and email them to this laptop from there. This unfortunately means i can only post the log as a series of pictures - sorry i realise this must be annoying!!

My desktop background has been replaced by a flashing "Warning dangerous spyware" etc... which i cannot change. I got Malwarebytes Anti-Malware on my laptop by downloading it on my friends laptop, burning to a cd, and opening on my laptop. However, after installation the program won't run. I click on the icon and nothing happens. I've tried renaming the .exe file and running in safe mode, but no luck. Also, i downloaded SUPERAntiSpyware but when i run that i het a microsoft problem: "Application has encountered a problem and needs to close. We are sorry for the inconvenience"

I've also ran stinger and cc-cleaner which seem to have done very little.

I'm running XP home edition SP2.

I know this site requests a DSS log, but it'll take me so long to do so hopefully this will suffice for now....

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#2 jordan_tango

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Posted 05 May 2009 - 10:24 AM

Is that readable?

Also, on start up i get two messages:


RUNDLL
"Error loading C:\WINDOWS\system32\autochk.dll

The specified module could not be found."

RUNDLL
"Error loading C:\DOCUME~1\STUART~1\protect.dll

The specified module could not be found."

Can anyone help me on this, or do you need more info?

Jordan
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 13 May 2009 - 07:38 PM.


#3 KoanYorel

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Posted 17 May 2009 - 03:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 20 May 2009 - 04:36 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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