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Can't Update Virus Programs/Windows or Use IE


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12 replies to this topic

#1 tripper90

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Posted 02 May 2009 - 12:38 PM

Hello

I am really hoping that someone here can help me, as I think my computer is badly infected.

In the past day or two, I have begun experiencing a wide variety of problems. First, when I googled something and went to click on a link, it would sometimes redirect me to an advertisement. This concerned me, so I decided to run AVG Anti-Virus Free and Malwarebytes. AVG runs continuously on my computer, and scans and updates every day. Or it should. But when I went to manually update AVG, it said Update Failed: Access forbidden by server. I tried multiple times, always to fail. I noticed that a few minutes later, AVG would always act like it had been updated, the icon in the taskbar turning from grey to colored, and the last update saying it happened that day. But as far as I can tell, it is not really updating.
It's been a while since I've run MalwareBytes, so I tried to update that as well, and again failed. I went to the website and downloaded the most recent version and ran it. Still could not update that version, however. It found mainly just tracking cookies, like AVG always does.
When I was googling this connection problem, I found some people said Internet Explorer had to be working properly for MalwareBytes to update. I use Firefox and haven't used IE recently, so I decided to check it out. IE would not open any sites for me, however, saying "Internet Explorer Cannot Display the Webpage".

I also have McAfee Firewall on my computer. I used to use it for Virus protection, but my subscription ran out a while ago, and rather than pay for a new subscription when I plan on replacing my computer in a few months, I went with AVG. With all these problems, however, I decided to uninstall McAfee, and install Norton, since a Norton subscription is now offered free through my ISP. But when I go to the McAfee site (in order to download the software removal tool), I only get a white screen with large text reading "The specified method is not supported."

I had been able to access other anti-spyware sites, but with this new development, I worried I had Conficker. So I went to Microsoft's site and downloaded their Malicious Software Removal Tool. My computer is set to receive automatic updates, but I decided to check and manually update Windows as well.

The Malicious Software Removal Tool ran fine, and found nothing. Windows Update, however, failed. The 3 updates it recommended were Internet Explorer 8, some Office 2007 Update, and a Net Framework Update. But they failed to install. I only tried this once, however, not the multiple times I tried other updates, so maybe it was just a fluke. I plan on trying again.

I also ran CCleaner, which found and deleted many items, but still no cure for my problems.

Sorry this is so long winded - I just wanted to provide a thorough description of what was going on and what I had done.

My computer is running Windows XP, by the way.

Any help would be GREATLY appreciated, as I am really concerned my computer is infected with something pretty nasty, and the problems are only going to get worse.

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#2 garmanma

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Posted 03 May 2009 - 09:16 PM

It's been a while since I've run MalwareBytes, so I tried to update that as well, and again failed. I went to the website and downloaded the most recent version and ran it. Still could not update that version


If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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#3 tripper90

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Posted 04 May 2009 - 12:28 AM

Thank you for responding!

My problem is not, however, that MalwareBytes will not install or run. I downloaded the latest version (in case my version was out of date) and installed it. It ran fine. It just won't update. Neither will AVG Anti-Virus Free.

#4 garmanma

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Posted 04 May 2009 - 06:49 PM

Download this to your Desktop and rename it and see if it will update
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

See if you can run SAS
-------------------------------


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 tripper90

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Posted 05 May 2009 - 05:31 PM

Thank you for all your guidance!

Renaming and installing the mbam-rules did not work. After I click on Install, it takes about two seconds to say that it has finshed installing MalwareBytes. But it appears to have done nothing. When I open MalwareBytes and click on Update, I again get an error message.
I also tried renaming the mbam.exe file to mbam.scr and updating MalwareBytes, but still no success.

I ran ATF Cleaner with no problems.

I downloaded and installed SAS. I got an error message when I attempted to check for updates, however, so I downloaded the manual update as instructed. I then ran SAS in safe mode, with no problems. Here is my log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/05/2009 at 05:11 PM

Application Version : 4.26.1002

Core Rules Database Version : 3877
Trace Rules Database Version: 1825

Scan type : Complete Scan
Total Scan Time : 00:37:15

Memory items scanned : 218
Memory threats detected : 0
Registry items scanned : 8625
Registry threats detected : 5
File items scanned : 33968
File threats detected : 0

Trojan.Unclassified/PotPWS
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{99C6D1BB-7555-474C-91DA-D8FB62A9CC75}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{99C6D1BB-7555-474C-91DA-D8FB62A9CC75}

Adware.BetterInternet
HKU\S-1-5-21-2814236079-2362138214-3395568686-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000049-8F91-4D9C-9573-F016E7626484}

Adware.IE Plugin Variant
HKU\S-1-5-21-2814236079-2362138214-3395568686-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{01F44A8A-8C97-4325-A378-76E68DC4AB2E}

Browser Hijacker.Begin2Search
HKU\S-1-5-21-2814236079-2362138214-3395568686-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{999A06FF-10EF-4A29-8640-69E99882C26B}


ETA: Also, since doing all this, it seems like the formatting on my Firefox is all out of whack on forums. Like I cannot use the quick reply button here, only the regular post reply. And what should be an orderly taskbar type thingy at the top with the Rules, Chat, Blog etc is now just an unformatted vertical list of clickable links. And threads show just a white screen with the text and user icons/pics. None of the blue bars separating the posts and along the side etc.

Edited by tripper90, 05 May 2009 - 05:48 PM.


#6 tripper90

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Posted 05 May 2009 - 09:19 PM

Also - I suppose this goes along with the recent forum formatting problem - I can no longer click on my emails in Hotmail in Firefox. I have to switch to IE Tab in order to click on the emails and read them.

ETA: Never mind. Forums and Hotmail suddenly back to working like usual. I don't know what that blip was, but it's clearly not part of my problem.

Edited by tripper90, 06 May 2009 - 12:14 AM.


#7 garmanma

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Posted 06 May 2009 - 04:47 PM

For the time being, I would remove all of your browser add-ons


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! [b]Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 06 May 2009 - 04:48 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 tripper90

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Posted 07 May 2009 - 12:02 AM

Thank you so much for your continuing assistance! I really appreciate it.

I have followed your instructions. I ran Dr. Web CureIt, and the Express scan found nothing. The Complete scan didn't work quite as the instructions indicated. It stopped twice upon finding something, and both times did not resume until I clicked on the action to take. Both times, I selected Yes to All. When it was finished, it had found 3 items and said Done at the bottom. I chose select all. The Cure option did not become clickable, just Move (it just said Move, not Move Incurable). I chose that option. But when I went to exit Dr. Web CureIt, it warned me that it found items and no action had been taken on them. So I don't know if I did something wrong there.

Here is the what the csv file says:

DellSupportW766.EXE\data027;C:\Documents and Settings\All Users\Application Data\Dell\Alert\557\DellSupportW766.EXE;Adware.Gdown;;
DellSupportW766.EXE;C:\Documents and Settings\All Users\Application Data\Dell\Alert\557;Archive contains infected objects;;
mirc.exe;C:\Program Files\mIRC;Program.mIRC.616;;
okyynb.ydm;C:\WINDOWS;Trojan.DownLoad.36204;Deleted.;

Edited by tripper90, 07 May 2009 - 12:02 AM.


#9 garmanma

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Posted 07 May 2009 - 06:04 PM

See if you can run a Mbam scan now
---------------------



Also run


Full tutorial:
http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix".
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 tripper90

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Posted 08 May 2009 - 12:17 PM

Thanks again for the help!

I've always been able to run MalwareBytes. I just cannot update it. And, nope - still can't update it. Here are the results of my latest mbam scan:

Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 5.1.2600 Service Pack 3

5/8/2009 2:23:01 AM
mbam-log-2009-05-08 (02-23-01).txt

Scan type: Full Scan (C:\|F:\|G:\|)
Objects scanned: 251705
Time elapsed: 1 hour(s), 31 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\libmcl-3.1.1.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.


And here is the report from the SDFix:

SDFix: Version 1.240
Run by Christine on Fri 05/08/2009 at 11:54 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\sdfix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\sysInf.dat - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-08 12:04:10
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{96DE76A1-1AE4-8963-E2DA-949C7CE4CCB3}]
"abkhdbhbddbhfpnopgedgcdoilanjbbfnb"=hex:67,62,66,69,63,6c,70,69,64,64,64,67,67,68,63,6f,6c,64,6d,69,64,..
"bbkhdbhbddbhfpnopghdhedkcpdconepmkcj"=hex:61,62,61,6a,61,66,63,70,70,6c,65,63,66,6d,6b,6a,68,6f,65,65,64,..

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\CoffeeCup Software\\VisualSite Designer\\VisualSite Designer.exe"="C:\\Program Files\\CoffeeCup Software\\VisualSite Designer\\VisualSite Designer.exe:*:Enabled:Homepage Creator 1.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Common Files\\TiVo Shared\\Beacon\\TiVoBeacon.exe"="C:\\Program Files\\Common Files\\TiVo Shared\\Beacon\\TiVoBeacon.exe:LocalSubNet:Enabled:TiVo Beacon Service"
"C:\\Program Files\\Common Files\\TiVo Shared\\Transfer\\TiVoTransfer.exe"="C:\\Program Files\\Common Files\\TiVo Shared\\Transfer\\TiVoTransfer.exe:LocalSubNet:Enabled:TiVo Transfer Service"
"C:\\Program Files\\TiVo\\Desktop\\TiVoServer.exe"="C:\\Program Files\\TiVo\\Desktop\\TiVoServer.exe:LocalSubNet:Enabled:TiVo Server Service"
"C:\\Program Files\\TiVo\\Desktop\\TiVoDesktop.exe"="C:\\Program Files\\TiVo\\Desktop\\TiVoDesktop.exe:LocalSubNet:Enabled:TiVo Desktop User Interface"
"C:\\Program Files\\Kontiki\\KService.exe"="C:\\Program Files\\Kontiki\\KService.exe:*:Enabled:Delivery Manager Service"
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE:*:Enabled:Microsoft Office Groove"
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\\Program Files\\Joost\\xulrunner\\tvprunner.exe"="C:\\Program Files\\Joost\\xulrunner\\tvprunner.exe:*:Enabled:tvprunner"
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"
"C:\\Program Files\\uTorrent\\uTorrent.exe"="C:\\Program Files\\uTorrent\\uTorrent.exe:*:Enabled:ęTorrent"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\FrostWire\\FrostWire.exe"="C:\\Program Files\\FrostWire\\FrostWire.exe:*:Enabled:FrostWire"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Wed 26 Mar 2008 24 ..SH. --- "C:\WINDOWS\SD2390DE4.tmp"
Thu 14 Jul 2005 27,648 A.SHR --- "C:\WINDOWS\SYSTEM32\AVSredirect.dll"
Sun 26 Jun 2005 616,448 A.SHR --- "C:\WINDOWS\SYSTEM32\cygwin1.dll"
Tue 21 Jun 2005 45,568 A.SHR --- "C:\WINDOWS\SYSTEM32\cygz.dll"
Sun 25 Jan 2004 70,656 A.SHR --- "C:\WINDOWS\SYSTEM32\i420vfw.dll"
Mon 28 Feb 2005 240,128 A.SHR --- "C:\WINDOWS\SYSTEM32\x.264.exe"
Fri 21 Jan 2005 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Fri 22 Sep 2006 2,687 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv10.bak"
Thu 29 Jun 2006 2,306 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv11.bak"
Thu 15 Jun 2006 3,830 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv12.bak"
Thu 10 Aug 2006 3,449 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv13.bak"
Thu 18 May 2006 1,544 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv14.bak"
Wed 8 Mar 2006 4,211 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv15.bak"
Tue 29 Nov 2005 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv16.bak"
Fri 25 Aug 2006 3,068 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv17.bak"
Fri 8 Sep 2006 3,830 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv18.bak"
Thu 15 Jun 2006 4,973 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv19.bak"
Tue 15 May 2007 29,184 ...H. --- "C:\Documents and Settings\Christine\Desktop\~WRL0001.tmp"
Tue 15 May 2007 29,696 ...H. --- "C:\Documents and Settings\Christine\Desktop\~WRL0003.tmp"
Tue 15 May 2007 29,696 ...H. --- "C:\Documents and Settings\Christine\Desktop\~WRL4034.tmp"
Thu 26 Feb 2009 38,930 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_483786752_7314.tmp"
Sun 8 Feb 2009 99,008 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_2686976_155133.tmp"
Mon 13 Aug 2007 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1441792_72768.tmp"
Mon 13 Aug 2007 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_19660800_17765.tmp"
Thu 29 Jan 2009 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_933888000_50643.tmp"
Fri 31 Aug 2007 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1039204352_15601.tmp"
Tue 8 Jan 2008 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_411762688_5872.tmp"
Fri 24 Apr 2009 63,668 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_26476544_28701.tmp"
Fri 13 Jul 2007 7,124 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_20381696_92266.tmp"
Fri 17 Mar 2006 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_14876672_22309.tmp"
Mon 15 Dec 2008 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_16842752_82717.tmp"
Sat 7 Jul 2007 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1376256_100776.tmp"
Fri 21 Mar 2008 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_12189696_21848.tmp"
Tue 30 Sep 2008 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_4259840_126154.tmp"
Fri 3 Oct 2008 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_29229056_52307.tmp"
Tue 4 Mar 2008 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_14090240_21139.tmp"
Thu 11 Oct 2007 7,124 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_36044800_17507.tmp"
Wed 25 Jan 2006 14,192 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_2031616_69129.tmp"
Fri 13 Jul 2007 7,124 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_7143424_69107.tmp"
Fri 8 May 2009 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_26345472_17876.tmp"
Tue 29 Apr 2008 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_5505024_63615.tmp"
Fri 8 Aug 2008 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_63504384_23496.tmp"
Mon 15 Dec 2008 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_646119424_79537.tmp"
Wed 31 May 2006 7,124 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_4521984_51829.tmp"
Tue 17 Jul 2007 14,192 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_21168128_17507.tmp"
Mon 30 Jul 2007 14,192 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_270991360_52346.tmp"
Thu 13 Dec 2007 31,862 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1177747456_15427.tmp"
Thu 7 Apr 2005 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_786432_22030.tmp"
Tue 5 Jul 2005 14,192 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1507328_45402.tmp"
Sun 31 Jul 2005 14,192 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_131072_63720.tmp"
Sun 31 Jul 2005 56 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_196608_63721.tmp"
Sun 8 Feb 2009 24,794 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\MSDVRMM_1489524258_1048576_167203.tmp"
Sat 9 Dec 2006 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\0a67b6c406b1d7e0f5c1e6f6d44a3f6e\BIT20.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\26924cbc8132a10b438ce6e2b49d4652\BIT1E.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\2769b111678c52099a3b3123b12f2325\BIT22.tmp"
Sun 24 Feb 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\585dc2612ebcefc90e7dee4c276ee95e\BIT13.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\b69c46c5109d0f8b0dee9fab84906813\BIT21.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\d77b9b5b8fed23dd91f50d167cce60d3\BIT23.tmp"
Wed 12 Dec 2007 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fa6c916bb150f8a929e7a4ffdfbc120f\BIT1F.tmp"
Mon 21 Jul 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\download\BIT69.tmp"
Fri 8 May 2009 1,554,308 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE5.tmp"
Fri 8 May 2009 5,946 A.SH. --- "C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE7.tmp"
Sat 9 Jul 2005 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch5\lock.tmp"
Thu 2 Aug 2007 8 A..H. --- "C:\Documents and Settings\Christine\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Thu 2 Aug 2007 8 A..H. --- "C:\Documents and Settings\Christine\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Thu 2 Aug 2007 8 A..H. --- "C:\Documents and Settings\Christine\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Thu 2 Aug 2007 8 A..H. --- "C:\Documents and Settings\Christine\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"
Fri 1 May 2009 0 A..H. --- "C:\Documents and Settings\Christine\Local Settings\Application Data\SupportSoft\DellSupportCenter\Christine\data\BIT172.tmp"
Thu 31 Jan 2008 8 A..H. --- "C:\Documents and Settings\Guest\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Wed 18 Feb 2009 8 A..H. --- "C:\Documents and Settings\Guest\Application Data\Gtek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"

Finished!

#11 garmanma

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Posted 08 May 2009 - 07:48 PM

Are you still experiencing your original problem?
I can't see anything, unless it's embedded in a codec
I recommend you submit a HJT log



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#12 tripper90

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Posted 08 May 2009 - 08:27 PM

Yep, all of my original problems remain. In fact, I think they are getting worse. McAfee keeps shutting down, and doesn't appear able to run.

I'll get to work on posting a HiJack this log.

Thanks for all your help!

ETA: I have posted my HiJack this log here.

Thanks again, garmanma, for your assistance. It was so nice of you, and I really appreciate it.

Edited by tripper90, 08 May 2009 - 09:13 PM.


#13 Orange Blossom

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Posted 08 May 2009 - 10:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/225567/google-redirectcant-update-spyware-or-windowsand-more/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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