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Unable to load any software


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2 replies to this topic

#1 fpaul.kelly

fpaul.kelly

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Posted 02 May 2009 - 12:13 PM

Please help with above. UnABLE TO INSTALL VISTA SP1 & any software. I have run PC Tools Spyware Dr & removed malware egreg value infected worm.p29 but still probvlem exists. MS unable to connect due to this problem.

Please see below the scan details :

DDS (Ver_09-03-16.01) - NTFSx86
Run by Paul Kelly at 18:10:26.06 on 02/05/2009
Internet Explorer: 7.0.6000.16830
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.44.1033.18.2039.1047 [GMT 1:00]

AV: Norton Security Online *On-access scanning disabled* (Outdated)
FW: Norton Security Online *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\ATK Hotkey\ASLDRSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ATK Hotkey\Hcontrol.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Yahoo!\YOP\yop.exe
C:\Program Files\TOSHIBA\Toshiba Online Product Information\TOPI.exe
C:\Program Files\ATK Hotkey\ATKOSD.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\Paul Kelly\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EGF9Z94F\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://news.bbc.co.uk/
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [YOP] c:\progra~1\yahoo!\yop\yop.exe /autostart
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Toshiba Registration] c:\program files\toshiba\registration\ToshibaRegistration.exe
mRun: [topi] c:\program files\toshiba\toshiba online product information\topi.exe -startup
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SetPoint] c:\program files\logitech\setpoint\SetPoint.EXE
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/710-44557-9400-3/4
IE: {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/redire...1&site=home
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-gb/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\482\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\paulke~1\appdata\roaming\mozilla\firefox\profiles\qpb08fl6.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://en-us.start.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20080716.002\IDSvix86.sys [2008-7-20 261680]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-4-30 337800]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2007-1-9 38200]

=============== Created Last 30 ================

2009-04-30 17:17 <DIR> --d----- c:\users\paulke~1\appdata\roaming\Malwarebytes
2009-04-30 17:17 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-30 17:17 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-30 17:17 <DIR> --d----- c:\programdata\Malwarebytes
2009-04-30 17:17 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-30 17:17 <DIR> --d----- c:\progra~2\Malwarebytes
2009-04-29 14:13 <DIR> --d----- c:\windows\CheckSur
2009-04-29 13:58 <DIR> --d----- c:\windows\system32\catroot2
2009-04-29 13:38 <DIR> --d----- c:\windows\pss
2009-04-28 15:26 246,587,270 a------- C:\registrybckup.reg
2009-04-28 13:00 <DIR> --d----- c:\program files\Microsoft Easy Assist
2009-04-28 13:00 <DIR> --d----- c:\programdata\Applications
2009-04-28 13:00 <DIR> --d----- c:\progra~2\Applications
2009-04-25 14:07 389,120 a------- c:\windows\system32\html.iec
2009-04-25 14:05 500,736 a------- c:\windows\system32\msdtcprx.dll
2009-04-25 14:05 30,208 a------- c:\windows\system32\xolehlp.dll
2009-04-06 12:50 97,800 a------- c:\windows\system32\infocardapi.dll
2009-04-06 12:50 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-04-06 12:50 622,080 a------- c:\windows\system32\icardagt.exe
2009-04-06 12:50 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-04-06 12:50 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-04-06 12:50 11,264 a------- c:\windows\system32\icardres.dll
2009-04-06 12:49 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-04-06 12:49 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-04-06 12:47 46,923,776 a------- c:\windows\ocsetup_install_NetFx3.etl
2009-04-06 12:47 196,608 a------- c:\windows\ocsetup_cbs_install_NetFx3.perf
2009-04-06 12:47 65,536 a------- c:\windows\ocsetup_cbs_install_NetFx3.dpx
2009-04-06 12:39 96,760 a------- c:\windows\system32\dfshim.dll
2009-04-06 12:39 282,112 a------- c:\windows\system32\mscoree.dll
2009-04-06 12:39 41,984 a------- c:\windows\system32\netfxperf.dll
2009-04-06 12:39 158,720 a------- c:\windows\system32\mscorier.dll
2009-04-06 12:38 83,968 a------- c:\windows\system32\mscories.dll
2009-04-06 12:08 7,680 a------- c:\windows\system32\spwmp.dll
2009-04-06 12:08 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-04-06 12:08 4,096 a------- c:\windows\system32\msdxm.ocx
2009-04-06 12:08 4,096 a------- c:\windows\system32\dxmasf.dll
2009-04-06 12:08 269,824 a------- c:\windows\system32\schannel.dll
2009-04-06 12:08 2,028,032 a------- c:\windows\system32\win32k.sys

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#2 KoanYorel

KoanYorel

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  • Local time:07:44 AM

Posted 16 May 2009 - 05:34 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 20 May 2009 - 03:17 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K

Edited by KoanYorel, 20 May 2009 - 03:18 AM.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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