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Computer Has viruses that are hard to get rid of.


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#1 reaper14th

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Posted 02 May 2009 - 11:50 AM

Hello there. I am new to these forums so any requests will be taken diligently.

Onto the problem. My computer is Windows XP Service pack 3. I have a trojan according to Kaspersky's free scan. One of my files is also supposed to have been infected by it. I believe that it said in the rules not to post scanner results unless asked so am just waiting for instructions. I am starting to believe that there may be more files that are infected, I get paranoid about my comp :inlove: I really don't know where to start and any help is sincerely appreciated :thumbsup:

Not the main issue here but would love these forums if I could get this fixed as well :flowers: I have two 8-gig flash drive which I use pretty often (not for backup but I keep a lot of media and some programs on it). One of them won't open unless I right click it and click explore so any help on that would also be appreciated.

Here is some extra info that I do not think you need. Just how I believe I got the virus. Not too long ago, my computer came across the virtuamonde virus. I think ComboFix rid me of that, but can't be sure. It stopped coming up on most scans I did but not in a way that I believe that (I use spybot search and destroy for main scanner, but will occasionally use avast's scanner to be safe). I think that virtuamode led to to the downloading of the said trojans. I basically saved this computer from my dad's old office/garage. It had MANY viruses that I thought I had cleaned up but the computer still was very slow and some viruses just wouldn't go away (I think it even had the virtuamonde virus before :trumpet: ) so I got fed up and just uninstalled and reinstalled my computer using that one program on XP where it saves only the necessary stuff to 8 disks and then use them at startup. I'm not a big fan of losing all my data.


Thank you for any help :huh:

Edited by reaper14th, 02 May 2009 - 11:55 AM.


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#2 garmanma

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Posted 03 May 2009 - 08:56 PM

Welcome to BC

If you use Spybot's Teatimer function, please disable it

---------------------


Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
---------------------------------
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 reaper14th

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Posted 03 May 2009 - 09:43 PM

It says that no malware were found...

Malwarebytes' Anti-Malware 1.36
Database version: 2072
Windows 5.1.2600 Service Pack 3

5/3/2009 7:39:11 PM
mbam-log-2009-05-03 (19-39-11).txt

Scan type: Quick Scan
Objects scanned: 96080
Time elapsed: 11 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


umm what are the chances that kaspersky was wrong? :thumbsup:

#4 garmanma

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Posted 04 May 2009 - 06:20 PM

umm what are the chances that kaspersky was wrong?


False positives are possible. That's why we do a few different scans
--------------------------------


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 reaper14th

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Posted 05 May 2009 - 11:55 PM

ok i did it and it found some traces of viruses. Heres the copy.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/05/2009 at 08:55 PM

Application Version : 4.26.1002

Core Rules Database Version : 3878
Trace Rules Database Version: 1826

Scan type : Complete Scan
Total Scan Time : 02:48:33

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 5771
Registry threats detected : 5
File items scanned : 82283
File threats detected : 0

Rogue.Component/Trace
HKLM\Software\Microsoft\BC8401B3
HKLM\Software\Microsoft\BC8401B3#Version
HKLM\Software\Microsoft\BC8401B3#bc84ac33
HKLM\Software\Microsoft\BC8401B3#bc84c5d6
HKU\S-1-5-21-3592711479-991647457-1205886502-1003\Software\Microsoft\FIAS4056


Is there anything else i should do? and thanks for all your help so far :thumbsup:

#6 garmanma

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Posted 06 May 2009 - 05:04 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 reaper14th

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Posted 07 May 2009 - 07:22 PM

when I did the initial memory scan, it went fine but about (guessing) 45 minutes into the full computer scan, it hit a bug and it shut down :thumbsup: it was in safe mode to. I will try to run another scan today. Sorry about not doing it straight away but I can't or else some people would get angry at me for being on too long. Hopefully, if everything goes well, I can do the scan and post it by tonight.

Edited by reaper14th, 07 May 2009 - 07:23 PM.





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