Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Cannot delete files

  • This topic is locked This topic is locked
3 replies to this topic

#1 DemiReticent


  • Members
  • 17 posts
  • Gender:Male
  • Location:Texas
  • Local time:02:17 PM

Posted 02 May 2009 - 10:43 AM

I'm a little embarrassed to have to make a post to ask how to get rid of these files, but here it is.

Windows XP Media Center Edition on a Gateway laptop, recently badly infected by viruses/malware (seeking help for that in another forum topic).

I'm helping a friend clean up a virus infection on his computer, and after the first MBAM scan I realized that there is 10GB in a backup directory on this computer that is being scanned unnecessarily. The backup is almost 3 years old so I asked permission to delete it. I did not expect the plethora of problems that arised to occur.

One of the files I could not delete was the result of a disk error. I fixed this with the dskchk utility and restarted but there are still a few files that I cannot delete because of an error:


___Error Deleting File or Folder___[x]

Cannot delete (file): Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.



When trying to recursively delete the files from the command line I get the following:

C:\My Backup -- 09-02-06 1136AM>del . /s/q
C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
Access is denied.
C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll
Access is denied.
C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX\pdfshell.dll
Access is denied.
C:\My Backup -- 09-02-06 1136AM\WINDOWS\system32\Macromed\Flash\Flash9e.ocx
Access is denied.
C:\My Backup -- 09-02-06 1136AM\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe
Access is denied.


Output from dir /s (abridged to ignore empty directories)

Volume in drive C has no label.
Volume Serial Number is 543A-CF90

Directory of C:\My Backup -- 09-02-06 1136AM\Program Files\Common Files\Adobe\Acrobat\ActiveX

02/10/2008 04:48 PM <DIR> .
02/10/2008 04:48 PM <DIR> ..
10/23/2006 12:08 AM 62,080 AcroIEHelper.dll
05/10/2007 11:26 PM 632,432 AcroPDF.dll
05/10/2007 11:54 PM 372,736 pdfshell.dll
3 File(s) 1,067,248 bytes

Directory of C:\My Backup -- 09-02-06 1136AM\WINDOWS\system32\Macromed\Flash

05/01/2009 11:45 PM <DIR> .
05/01/2009 11:45 PM <DIR> ..
11/20/2007 07:04 PM 2,987,392 Flash9e.ocx
11/20/2007 07:04 PM 218,496 FlashUtil9e.exe
2 File(s) 3,205,888 bytes

Total Files Listed:
5 File(s) 4,273,136 bytes
29 Dir(s) 31,933,882,368 bytes free


Because these files are all within a backup directory there is no apparent reason that they should be locked.

Please advise how I might get rid of these files.

BC AdBot (Login to Remove)


#2 Romeo29


    Learning To Bleep

  • BC Advisor
  • 3,194 posts
  • Gender:Not Telling
  • Location:
  • Local time:02:17 PM

Posted 02 May 2009 - 02:21 PM

Download Unlocker and use it.


#3 DemiReticent

  • Topic Starter

  • Members
  • 17 posts
  • Gender:Male
  • Location:Texas
  • Local time:02:17 PM

Posted 02 May 2009 - 03:56 PM

Thanks! That solved the problem. Hopefully there won't be any problems restarting because I removed a file that something had a handle to?

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 36,911 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:17 PM

Posted 02 May 2009 - 09:29 PM

Hello DemiReticent,

Because you have a HiJack This topic posted here: http://www.bleepingcomputer.com/forums/t/223856/badly-infected-xp-media-center-vundo-etc/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users