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Mobile internet connection diagnostics!?


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#1 Phillx

Phillx

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Posted 02 May 2009 - 08:43 AM

Humble apologies if this is the wrong forum.

For about the last 3 months my Vodafone Spain mobile connection has been dropping out more and more.

The details:

Windows XP Home SP3
Vodafone mobile light software
Huawei E220 modem

My connection is 3G+ unlimited access.

Avast AV
Malware Bytes
SUPER antiSpyware
SDFix

All indicate no infections.

My connection can stay up for 4 hours sometimes, but more normally it will disconnect after just a few minutes. The green tick indicates that the modem is still connected to the PC. Checking device manager shows the same. The connect lite software shows the same signal level. Hitting connect will remake the connection, and again it will stay up for a varying amount of time. Normally, the connection will start to slow down and then no bytes will show going up or down. Sometimes the software shows that it is disconnected by enabling the connect button, other times it still appears to be connected.

This is ok when I am just using email or web browsing, but I also control ATC on Vatsim, which causes havoc with on-line air traffic.

My contention is that it is a problem at Vodafone's end. Before I brush off my Spanish and contact them I wondered if there was any way I could prove that the disconnections were coming from their end?

Kind regards

Phill

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