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Virus Help!


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#1 050 2197

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Posted 02 May 2009 - 07:48 AM

I am a computer novice. We have something called Stopzilla which works great at finding at killing stuff.

However, for the last week or so every morning I run a scan and get 25-50 "viruses" and they are start with

Cookies Not Restorable in the description.....followed by things like adware, ad...etc...

Why am I getting all this garbage?

What can I do besides run a scan EVERY morning and even every few hours?

Thanks

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#2 OldPhil

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Posted 02 May 2009 - 08:08 AM

Down load the two free programs below, there is a very good chance they will clean out the junk. Note these are the free versions and do not have full function, you will have to up date them manually before each use. They are very highly recommended up here!

Phil

http://www.superantispyware.com/
http://www.malwarebytes.org/mbam.php

Honesty & Integrity Above All!


#3 boopme

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Posted 02 May 2009 - 08:29 AM

Hello,welcome! I am moving this from XP to Am I Infected forum for the scans. I will post the full directions for the above recommendations also.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.



Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 050 2197

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Posted 17 May 2009 - 09:00 AM

Nope didnt work.

I still get 30-50 cookies not reloadables EVERY time I turn on the computer....plus I get about 18-20 Adware tracking cookies.

Edited by 050 2197, 17 May 2009 - 09:01 AM.


#5 xblindx

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Posted 17 May 2009 - 09:14 AM

Tracking cookies are not anything to be worried about. They cannot cause any damage to your system. If you're extremely worried about them, just clear them through your browser's settings.

Edited by xblindx, 17 May 2009 - 09:15 AM.


#6 boopme

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Posted 17 May 2009 - 02:41 PM

So then the SAS and MBAM scans and also StopZilla are only finding "cookies" not virus' or trojans, correct? If then your PC is not infected.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 050 2197

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Posted 21 May 2009 - 07:04 PM

Then why is my pc becoming..slower......and ...slower.....and ............slower :thumbsup:

Edited by 050 2197, 21 May 2009 - 07:04 PM.


#8 xblindx

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Posted 21 May 2009 - 07:06 PM

PC's slow down over time. A bunch of leftover files and temporary files get thrown everywhere and slow it down. You can try Defragging to improve performance.




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