Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to install Superantispyware Pro and Free


  • Please log in to reply
6 replies to this topic

#1 cibi_1

cibi_1

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 02 May 2009 - 01:52 AM

Hi everyone!

I'm trying to install the latest version of Superantispyware Pro. When I tried to install it, it said there was an older version installed and aked me if I wanted to uninstall it. I clicked 'yes' and I got this message:

"Error 1316. A network error occured while attempting to read from the file: C:\Program Files\Common Files\Wise Installation Wizard\WISCDDCBBF1270346BC938BBCC81A1EEAAA_4_0_0_1154.MSI"

"The installation ended prematurely because of an error."

I renamed the setup file and tried to install it again but got the same error message.

I tried installing the Superantispyware Pro in Safe Mode under the Administrator account and it was unsuccessful: "The system administrator has set policies to prevent this installation".

I also tried to install Superantispyware Free and I got the same error message.

I scanned my system by using Malwarebytes' Anti-Malware, Spybot S&D, a-squared Free, Blacklight, Trojan Remover, Zone Alarm Pro Firewall's Anti-Spyware and Kaspersky Antivirus. All scans came negative.

I am using Windows XP Pro SP3.

How do I overcome this problem? Any suggestions would be highly appreciated!
Thank you

BC AdBot (Login to Remove)

 


#2 cibi_1

cibi_1
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 02 May 2009 - 05:45 AM

Hi again!

I managed to solve this problem. I downloaded and installed SuperAntiSpyware Uninstaller Assistant which removed all traces of previous version. After doing that I was able to install SuperAntiSpyware. :thumbsup:

#3 Stang777

Stang777

    Just Hoping To Help


  • Members
  • 1,821 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:10 PM

Posted 02 May 2009 - 06:33 AM

Congrats and thanks for letting us know you fixed it.

Where did you download that uninstaller from?

#4 Animal

Animal

    Bleepin' Animinion


  • Site Admin
  • 34,828 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:09:10 PM

Posted 02 May 2009 - 04:17 PM

Where did you download that uninstaller from?

Take a look here: http://www.superantispyware.com/supportfaq...lay.html?faq=47

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


Follow BleepingComputer on: Facebook | Twitter | Google+

#5 Stang777

Stang777

    Just Hoping To Help


  • Members
  • 1,821 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:10 PM

Posted 02 May 2009 - 06:13 PM

Thank you Animal

#6 damark

damark

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:10 PM

Posted 01 October 2011 - 09:02 PM

im having the same issue unable to install SAS but this the error error starting service

c:/windows/system32/REGSVR3

2.exec //saswinlo.dll aborting

installation



..please help

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,026 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:10 AM

Posted 01 October 2011 - 09:43 PM

@ damark,this will be corrected in your other topic.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users