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Vista system freezing, IE screwy, malware suspected


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3 replies to this topic

#1 Snohma

Snohma

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Posted 01 May 2009 - 11:43 PM

I've been having problems for a long time with opening desktop folders, Windows Installer always prompts me to install a "Search Settings" app, but it's apparently located in a directory that doesn't exist. I found the folder the programs are in, but it won't allow me to delete it even as Admin.

Also, my computer has started freezing, until it wouldn't even make it past the start-up screen. After hours of working in Safe Mode and system restore, I've got it to stabilize, but for how long I don't know. Norton wants to update its settings and have me download a Hotfix or something, but it will only open in Internet Explorer instead of Firefox, and every time IE opens it prompts that Search Setting dl. Obviously, I can't install it, so the window closes out before I can download the Norton fix. I'm using Vista Home Premium on an HP PC.

Please help!

Here are my DDS logs:

DDS (Ver_09-03-16.01) - NTFSx86
Run by owner at 0:50:12.62 on Sat 05/02/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.894.187 [GMT -4:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\WINDOWS\PixArt\Pac207\Monitor.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\owner\Program Files\DNA\btdna.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\HSLoader.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\OCSCtl.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\hp\kbd\kbd.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\owner\Documents\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://search.shareazaweb.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
uURLSearchHooks: N/A: {9cb65206-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
BHO: DealioBHO Class: {6a87b991-a31f-4130-ae72-6d0c294bf082} - c:\program files\dealio\kb127\Dealio.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.5.0.135\IPSBHO.DLL
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Search Assistant BHO: {9cb65201-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: Ask Toolbar BHO: {fe063db1-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: Ask Toolbar: {fe063db9-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Dealio: {e67c74f4-a00a-4f2c-9fec-fd9dc004a67f} - c:\program files\dealio\kb127\Dealio.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\nero\lib\NMBgMonitor.exe"
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [BitTorrent] "c:\users\owner\program files\bittorrent\BitTorrent.exe"
uRun: [BitTorrent DNA] "c:\users\owner\program files\dna\btdna.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [<NO NAME>]
mRun: [SnapfishMediaDetector] c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [au] c:\program files\dealio\DealioAU.exe
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Uninstall_CToolbar] "c:\windows\temp\CTun.exe" "/remove"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\users\owner\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\users\owner\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.4\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Compare Prices with &Dealio - c:\users\owner\appdata\locallow\dealio\kb127\res\DealioSearch.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {E908B145-C847-4e85-B315-07E2E70DECF8} - {9F038672-0425-4792-BC9C-36DE3308E8AA} - c:\program files\dealio\kb127\Dealio.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.5.0.135\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\1efz6oah.default\
FF - prefs.js: browser.startup.homepage - www.deviantart.com
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\users\owner\program files\dna\plugins\npbtdna.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1005000.087\SymEFA.sys [2009-3-20 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1005000.087\BHDrvx86.sys [2009-3-20 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1005000.087\cchpx86.sys [2009-3-20 482352]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090427.003\IDSvix86.sys [2009-4-30 292912]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.5.0.135\ccSvcHst.exe [2009-3-20 115560]
R3 netr73;USB Wireless 802.11 b/g Adaptor Driver for Vista;c:\windows\system32\drivers\netr73.sys [2007-8-31 464384]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\nis\1005000.087\symndisv.sys [2009-3-20 39984]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2009-2-10 84832]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-25 101936]
S3 PAC207;SoC PC-Camera;c:\windows\system32\drivers\PFC027.SYS [2006-12-5 507136]

=============== Created Last 30 ================

2009-05-02 00:19 <DIR> --d----- c:\program files\Trend Micro
2009-05-01 19:56 <DIR> --d----- c:\users\owner\appdata\roaming\Webroot
2009-05-01 19:56 <DIR> --d----- c:\programdata\Geek Squad
2009-05-01 19:56 <DIR> --d----- c:\progra~2\Geek Squad
2009-05-01 12:48 <DIR> --d----- c:\programdata\Avira
2009-05-01 12:48 <DIR> --d----- c:\program files\Avira
2009-05-01 12:48 <DIR> --d----- c:\progra~2\Avira
2009-04-15 21:07 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-15 21:07 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-04-15 21:07 38,912 a------- c:\windows\system32\xolehlp.dll
2009-04-15 21:07 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-04-15 21:07 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-04-15 21:07 551,424 a------- c:\windows\system32\rpcss.dll
2009-04-15 21:06 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-04-15 21:06 183,296 a------- c:\windows\system32\sdohlp.dll
2009-04-15 21:06 98,304 a------- c:\windows\system32\iasrecst.dll
2009-04-15 21:06 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-04-15 21:06 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-04-15 21:06 54,784 a------- c:\windows\system32\iasads.dll
2009-04-15 21:06 17,408 a------- c:\windows\system32\iashost.exe

==================== Find3M ====================

2009-03-23 08:22 484 a------- c:\users\owner\appdata\roaming\wklnhst.dat
2009-03-21 10:55 86,016 a------- c:\windows\inf\infstor.dat
2009-03-21 10:55 51,200 a------- c:\windows\inf\infpub.dat
2009-03-21 10:55 143,360 a------- c:\windows\inf\infstrng.dat
2009-03-20 15:32 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-20 15:32 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-03-20 15:32 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-16 23:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 23:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 23:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-12 05:03 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-03 00:40 827,392 a------- c:\windows\system32\wininet.dll
2009-03-03 00:37 78,336 a------- c:\windows\system32\ieencode.dll
2009-03-02 22:28 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-02-13 04:49 72,704 a------- c:\windows\system32\secur32.dll
2009-02-13 04:49 1,255,936 a------- c:\windows\system32\lsasrv.dll
2009-02-08 23:10 2,033,152 a------- c:\windows\system32\win32k.sys
2009-02-06 18:52 49,504 a------- c:\windows\system32\sirenacm.dll
2008-07-22 19:03 174 a--sh--- c:\program files\desktop.ini
2008-07-22 18:23 665,600 a------- c:\windows\inf\drvindex.dat
2008-05-15 22:05 13 ----h--- c:\programdata\3113›.sys
2008-05-15 22:05 13 ----h--- c:\progra~2\3113›.sys
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 0:50:57.02 ===============

Attached Files


Edited by Snohma, 01 May 2009 - 11:58 PM.


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#2 Snohma

Snohma
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Posted 02 May 2009 - 11:11 AM

Bump. It's freezing again, and if I don't get help soon, this computer won't work any more and I'll have to try a system recovery :thumbup2:

===============
Hello Snohma,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 02 May 2009 - 09:26 PM.


#3 KoanYorel

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Posted 16 May 2009 - 05:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

KoanYorel

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Posted 20 May 2009 - 02:52 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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