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HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine


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#1 Jordan101

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Posted 01 May 2009 - 01:45 PM

Hello,

I have a problem that is far beyond my limited skills. One of our people has a laptop that has either malware or a virus infecting it. Two symptoms are present: first, when using firefox web pages get redirected to advertising or to unrelated google searches; second, the machine seems more sluggish than usual.

I have tried to download anti-spyware software (e.g. Spy Sweeper, CounterSpy, MalwareBytes, Superantispyware, PC Doctor) and nothing works. In some cases such as Counterspy and PC Doctor, the executable will run but the program will not update (and thus, not allow for a scan). In other cases such as MalwareBytes, the executable simply will not run.

I have run a Trend Micro anti-virus scan. It seems to detect something but it crashes before the scan can complete. The same thing happens with Panda Activescan. Last night, I ran Panda Activescan for over 8 hours. When I woke up, the scan had frozen at the 52% point and had found 1 infected file, which it didn't appear to clean up.

Anyway, I'd really appreciate any help.


Best regards,
Jordan

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#2 buddy215

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Posted 02 May 2009 - 08:06 AM

Uninstall all of the programs but Super Antispyware, Trend Micro and MalwareBytes AntiMalware.

Find the MBAM.exe and rename it BAMM.com by right clicking on the file and choosing rename.

Download the manual updates for MBAM from the link below. Double click on it to install.
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

INSTRUCTIONS FOR USING MBAM:
http://www.bleepingcomputer.com/forums/ind...t&p=1100727
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