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Vundo and Virtumonde, can't get rid of!!!!!!


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5 replies to this topic

#1 nickgmusic

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Posted 01 May 2009 - 11:50 AM

Hello, I've searched everywhere for some type of help on this one, but nobody seems to be having this problem. I've downloaded all the right programs to detect viruses and malware that this site has suggested to others, and it says everything is clean. However, on my Windows Defender program, it detects one Vundo problem, and can't delete it nor put it in quarantine. I have McAfee virus protection, and when it first scanned the file, it didn't detect it, but now it does and can't delete it nor put it in to quarantine. It's one of those random lettered ones, "exakxqca.dll", and I've looked at it's properties and it's defintely not a legit ".dll" file. The Malware program that you suggest people to download on this website does not even detect it and says my computer is clean, and I've tried using the "KillBox" to try and delete it but yet it claims it can't do it, and I've tried everything, clean on reboot, replace with dummy, straight kill, I've even tried ending most of my processes with auto end task as well, (resulting in an automatic restart most of the time) and it still doesn't delete it. What should I do?

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#2 snowdrop

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Posted 01 May 2009 - 12:23 PM

welcom to this forum :thumbsup:

I've downloaded all the right programs to detect viruses and malware that this site has suggested to others, and it says everything is clean


Could you please tell us exactly which programs you have run and any that you have a report from that helpers can check for you to see what may be happening ?

#3 boopme

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Posted 01 May 2009 - 02:48 PM

Do you have a path to the file?
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#4 nickgmusic

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Posted 01 May 2009 - 03:07 PM

Yes I'll post all programs I've used and the path:

The file is located in the system32 folder, under the C:/Windows of course.

Programs I've used:
Windows Defender -(detects the infected Vundo file, but can't delete it, resulting in automatic error message)
McAfee Virus Protection -(took 2 scans to detect the infected file, can't delete it or clean it)
Malwarebytes' AntiMalware -(doesn't detect it, claims my system is clean)
KillBox -(can't delete it, tried every option, doesn't work)
VundoFix -(didn't detect anything)

and I believe that is it

Edited by nickgmusic, 01 May 2009 - 03:10 PM.


#5 nickgmusic

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Posted 01 May 2009 - 05:49 PM

Hi all, I actually just turned off my computer (again for about the 4th time) and turned it back on, and this time, McAfee was able to delete it. I did mess with some of the registry keys and removed alot of the ".exe" that I knew didn't belong in start up, and apparently that worked. If there is any other suggestion yall may have I'd be happy to hear them, thanks again.

#6 boopme

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Posted 01 May 2009 - 08:59 PM

Hello,I would still like you to run these..

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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