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Missing Desktop Icons after MS AntiSpyware scan


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5 replies to this topic

#1 computers2go

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Posted 22 June 2005 - 10:59 AM

Hello,

I am hoping someone can help me out with my problem. I recently installed MS AntiSpyware on my desktop PC and I found 112 spyware items. I deleted them and when I tried to reboot, I had a blank desktop and I didn't have the taskbar at the bottom. I booted into safe mode and did a system restore and it looked like everything was fine and then when I rebooted, I am still mising my desktop as well as the taskbar.

Has anyone ever experienced this before? Do you have any advice on how to resolve this?

Your help is greatly appreciated.

Thanks!

:thumbsup:

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#2 lee4sharon

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Posted 22 June 2005 - 02:27 PM

Same issue here - except know that I had smitfraud.c and removed it according to Norton AV removal instructions.

#3 ddeerrff

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Posted 22 June 2005 - 03:00 PM

See if a desktop reset helps.

Download smitfraud.reg to your desktop.
- Double click the smitfraud.reg icon on your desktop.
- When it asks if you want to add the data to the registry, say Yes.


Go to the Control Panel and do the following:

- Click on the Display item.
- Click on the Desktop tab.
- Click on the Customize Desktop button.
- Click on the Web tab.
- In the Web Pages area:
--- Remove the checkmark from each item in the box.
--- Click on each item in turn and click the Delete button.
- Click the Ok button.
- Make any changes to your Desktop, Background and Themes that you want and then close the Display dialog.
Derfram
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#4 lee4sharon

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Posted 22 June 2005 - 03:28 PM

I know I am stepping on someone else's post - if I should make a new post - please let me know - Attempted the smitfraud.reg and it applied, I was able to go into desktop, etc. as you suggested. I was able to change the desktop wallpaper, however, even after restart and also in safe mode, I still have no start button, no taskbar, no icons - nothing on the desktop except for the wallpaper. I can use Ctrl+Alt+Delete and bring up new tasks, etc, but nothing will show up on the desktop at all.

#5 lee4sharon

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Posted 22 June 2005 - 03:40 PM

Just discovered more info - Internet Explorer also will not open - client had previously installed Mozilla Firefox. Could this be a portion of the problem?

#6 ddeerrff

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Posted 22 June 2005 - 04:35 PM

lee4sharon,

Take a look here:
http://www.bleepingcomputer.com/forums/How...s_Log-t956.html
and post a HJT log to the HijackThis Logs and Analysis forum. Note along with your post to that forum that your desktop is not properly loading and that IE will not start.

Someone will be along to help. Our backlog is currently about 24-36 hours.

Edited by ddeerrff, 22 June 2005 - 04:36 PM.

Derfram
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