Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Tidserv!mf and unable to remove :(


  • Please log in to reply
11 replies to this topic

#1 shiestykat

shiestykat

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 30 April 2009 - 02:06 PM

Hello everyone! This is my first time posting so bare with me.

A few days ago I tried downloading a silly wallpaper for my computer. It was late at night and I clicked yes too many times before even reading what I was doing. Suddenly my PC shutdown and rebooted. Upon rebooting I noticed it was lagging and freezing a lot. I was also getting phony Norton messages telling my my antivirus was diabled. I did a full scan and sure enough I was infected with the Tidserv!mf Trojan and was unable to remove it. I tried running MBAM and Spybot, as well as Symantec all in Safe Mode and none were able to remove the Trojan. It's gotten so bad that I can only log into Safe Mode without lagging out or frezzing. I'm at a loss as to what to do from here. I'm contemplating reformating (-_-;;) just so I can get back to my gaming :thumbsup: This however should be a last resort so here I am! Please, if anyone can help it would be greatly appreciated. I can also provide some Hijackthis records if needed.

Thanks.

BC AdBot (Login to Remove)

 


#2 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,116 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:07:19 AM

Posted 30 April 2009 - 02:08 PM

If you think you may be infected with malware, the first place to start is in the "Am I Infected? What Do I Do?" forum. This is a centralized place where advanced members and staff can provide initial assistance with malware removal. If your issues cannot be resolved there, then you will receive further instructions as to what you need to do.

Please be patient, I will have a Moderator move your topic to the
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

#3 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 30 April 2009 - 02:10 PM

Thank you and sorry for posting in the wrong section. Windows is terribly slow in Safe Mode and I didn't see the appropriate section.

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:07:19 AM

Posted 30 April 2009 - 02:17 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 30 April 2009 - 02:23 PM

Thanks for the quick response. I will try and run MBAM again and see if that works (although I have tried this several times and the Trojan still comes up on my Symantec scan). I am using Windows XP if that helps at all. Will report back when MBAM is finished.

#6 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 30 April 2009 - 02:39 PM

Ok MBAM finished running and here are the results:

Malwarebytes' Anti-Malware 1.36
Database version: 2062
Windows 5.1.2600 Service Pack 3

30/04/2009 3:29:20 PM
mbam-log-2009-04-30 (15-29-20).txt

Scan type: Quick Scan
Objects scanned: 90256
Time elapsed: 3 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\dbbin.dll (Trojan.Goldun) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\dbbin (Trojan.Goldun) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\a9k.bin (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dbbin.sys (Trojan.Goldun) -> Delete on reboot.
C:\WINDOWS\system32\dbbin.dll (Trojan.Goldun) -> Delete on reboot.

I'm going to run Symantec again after you respond to see if the Tidserv!mf Trojan is still there.

#7 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 30 April 2009 - 03:21 PM

Just finished a scan by Symantec and the Trojan is still there. Still getting false pop ups from Norton, still lagging out and having general connection issues. Can anyone help?

Edited by shiestykat, 30 April 2009 - 03:49 PM.


#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:07:19 AM

Posted 30 April 2009 - 07:32 PM

Update mbam and run a FULL scan
Please post the results

Then Run

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 01 May 2009 - 05:36 PM

Sorry for the late response, busy day at work and all the scans take time.

Here's the MBAM log:

Malwarebytes' Anti-Malware 1.36
Database version: 2064
Windows 5.1.2600 Service Pack 3

01/05/2009 4:12:42 PM
mbam-log-2009-05-01 (16-12-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 268767
Time elapsed: 2 hour(s), 38 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> Delete on reboot.
C:\WINDOWS\system32\kwave.sys (Trojan.Agent) -> Delete on reboot.

And now the SuperAntiSpyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/01/2009 at 05:56 PM

Application Version : 4.26.1002

Core Rules Database Version : 3874
Trace Rules Database Version: 1822

Scan type : Complete Scan
Total Scan Time : 01:23:02

Memory items scanned : 223
Memory threats detected : 0
Registry items scanned : 6565
Registry threats detected : 6
File items scanned : 149695
File threats detected : 1

Rootkit.Agent/Haxdoor
HKLM\System\ControlSet001\Services\ftsata2
C:\WINDOWS\SYSTEM32\DRIVERS\FTSATA2.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_ftsata2
HKLM\System\ControlSet002\Services\ftsata2
HKLM\System\ControlSet002\Enum\Root\LEGACY_ftsata2
HKLM\System\CurrentControlSet\Services\ftsata2
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_ftsata2

The Tiderv seems to have been removed (it's no longer showing up on my Symantec scans) howeverm MBAM has detected two new Trojans. Hope this helps.

#10 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:07:19 AM

Posted 01 May 2009 - 08:13 PM

C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> Delete on reboot.
C:\WINDOWS\system32\kwave.sys (Trojan.Agent) -> Delete on reboot.


You have a couple of nasty rootkit and backdoor infections





Two options left-Post a HJT log or re-install

If you want to give removal of the infection a try, please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

====================================

Option 2
Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

In case you need help with this, please review:These links include step-by-step instructions with screenshots:Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, personal data files and photos. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr) or autorun (.ini) files because they may be infected by malwareware appending itself to the executable. Some types of malware may even disguise itself by adding and hiding its extension to the existing extension of files so be sure you look closely at the full file name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it.

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 shiestykat

shiestykat
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:06:19 AM

Posted 01 May 2009 - 08:40 PM

*sigh* looks like i'll just have to wipe my HDD. Only problem is: HP did not provide me with a copy of Windows when I purchased my PC from Best Buy. I know HP has a restore option when the ciomputer boots up (I think it's F10 System Restore, I used this once before when I had virus problems and it seemed to work) I'm wondering if this option is viable in this case as well? If not, i'll likely have to pay to have Best Buy wipe and reinstall Windows on my HDD :thumbsup: Let me know so I can proceed. Thanks for all of your help!

Edited by shiestykat, 01 May 2009 - 08:45 PM.


#12 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:07:19 AM

Posted 02 May 2009 - 06:47 PM

I would not trust the integrity of the recovery partition in this case

HP recovery CD's

http://h10025.www1.hp.com/ewfrf/wc/documen...;product=376085
Pretty inexpensive
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users