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Numerous WindowsXP problems including inablity to download windows updates


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#1 jxchamb

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Posted 30 April 2009 - 12:00 PM

I am experiencing numerous issues with Windows XP. Here they are in no particular order:
  • When I click on a hard drive (other than my primary 'c' drive) I receive this: "windows cannot find 'recyclers 6-8-49 1000117603-100029745-100004919-6611.com' Make sure you typed the name correctly, and then try again. To search for a file click the start button, and then click search." However, if I click 'explore' I am able to access files.
  • When I click "windows update" I am redirected to "google.com" but strangely enough "http://windowsupdate.microsoft.com/" is displayed in the address bar.
  • If I try to download anything from microsoft.com I receive a "page can not be displayed" error page.
  • IE crashes if I use MSN.COM to search for websites. Other web pages do not cause it to crash.
  • I can not load anti-virus software because I receive a message saying "msi" file is missing and I need to download microsoft installer but I can't install it because of the above mentioned problem.
  • Can't run Spybot
  • Sometimes when clicking on links in websites I will be redirected to "ad sites". Like sites for anti-virus software or spyware software. (does that count as irony or was this virus/trojan/malware created by somebody with a sick sense of humor)
Now, here's where things getting interesting. This first occured yesterday after I did a clean install of Windows XP. I was setting up files and settings and drivers but I had not yet installed the anti-virus software ( yes, I am an idiot and I have learned a valuable lesson). Later on during the day I tried to install "norton anti-virus" software and that was when I received the MSI error. I then discovered that I could not download updates from microsoft.com.
So, did another install of Windows XP but I did a "quick format" and once I got back up and running, same problem.
So once again, I installed XP but this time I did a "full format" and once I got it back up and running the problem is still there except for the fact that I no longer received the "recyler" error on my primary "C" drive (where I installed XP). The other two partitions are for programs and miscellaneous files and I still receive a recycler error on those.

So anyway, this morning I decide to that I'm gonna be smart and I will use my laptop to download the files from microsoft and then I'll just save 'em to a disc. Well, much to suprise (and anger) somehow, like magic, my laptop now has the same problem. I do share files between the two computers but it has been a week or so since the last time that I accessed my desktop files from my laptop or vice-versa.

Well that's the long and short of it. I really hope you can help me out.


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#2 garmanma

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Posted 01 May 2009 - 09:20 PM

Welcome to BC

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 jxchamb

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Posted 02 May 2009 - 04:28 PM

Here are the results from my Desktop Computer; Also, if I bypass my router and run my modem directly to the my computer it appears that I do not have any problems.
Here is the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 5.1.2600 Service Pack 3

5/2/2009 5:27:01 PM
mbam-log-2009-05-02 (17-27-01).txt

Scan type: Quick Scan
Objects scanned: 65039
Time elapsed: 1 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{db8bfb24-7c4b-4b16-907e-9ca1abc1e6c7}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{db8bfb24-7c4b-4b16-907e-9ca1abc1e6c7}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{db8bfb24-7c4b-4b16-907e-9ca1abc1e6c7}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by jxchamb, 02 May 2009 - 04:29 PM.


#4 jxchamb

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Posted 02 May 2009 - 04:48 PM

And here are the results from my laptop:
Also; I rebooted the desktop computer and the problem still exists.




Malwarebytes' Anti-Malware 1.36
Database version: 2060
Windows 5.1.2600 Service Pack 3

5/2/2009 5:47:50 PM
mbam-log-2009-05-02 (17-47-50).txt

Scan type: Quick Scan
Objects scanned: 88137
Time elapsed: 10 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{53e1663d-bb44-40d5-9eb4-4b40f991cb85}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{53e1663d-bb44-40d5-9eb4-4b40f991cb85}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.108 85.255.112.70 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 02 May 2009 - 07:48 PM

Also, if I bypass my router and run my modem directly to the my computer it appears that I do not have any problems.


Disconnect the router from the net. Do a hard reset on the router and then give it a strong password

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 jxchamb

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Posted 03 May 2009 - 05:46 PM

Here are the logs from my desktop computer; I had to do two scans because I wasn't able to get my computer to recognize my external hard drives while in safe mode. But everything seems to be fixed now on my desktop; my laptop is still scanning but I have a good feeling about this.
Thank you for all your help! :thumbsup:


RegUBP2b-Owner.reg;D:\My Documents\weird_unkown files\Drive©\Documents and Settings\All Users.WINDOWS\Application Data\Spybot - Search & Destroy;Trojan.StartPage.1505;Deleted.;
A0010525.com;D:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP16;BackDoor.Tdss.119;Deleted.;
A0010526.com;D:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP16;BackDoor.Tdss.119;Deleted.;
A0010527.com;D:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP16;BackDoor.Tdss.119;Deleted.;
A0001318.reg;D:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP3;Trojan.StartPage.1505;Deleted.;


And here is the second log that includes information from my external hard drives:

S-3-1-93-100018808-100019598-100011182-5507.com;H:\RECYCLER;BackDoor.Tdss.119;Deleted.;
S-4-2-54-100016762-100022387-100022799-6487.com;H:\RECYCLER;BackDoor.Tdss.119;Deleted.;
A0010528.com;H:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP16;BackDoor.Tdss.119;Deleted.;
A0013612.com;H:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
A0013613.com;H:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
S-0-4-75-100002832-100006442-100032482-9918.com;I:\RECYCLER;BackDoor.Tdss.119;Deleted.;
S-3-1-93-100018808-100019598-100011182-5507.com;I:\RECYCLER;BackDoor.Tdss.119;Deleted.;
S-4-2-54-100016762-100022387-100022799-6487.com;I:\RECYCLER;BackDoor.Tdss.119;Deleted.;
A0013614.com;I:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
A0013615.com;I:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
A0013616.com;I:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
S-0-4-75-100002832-100006442-100032482-9918.com;J:\RECYCLER;BackDoor.Tdss.119;Deleted.;
S-3-1-93-100018808-100019598-100011182-5507.com;J:\RECYCLER;BackDoor.Tdss.119;Deleted.;
S-4-2-54-100016762-100022387-100022799-6487.com;J:\RECYCLER;BackDoor.Tdss.119;Deleted.;
A0013617.com;J:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
A0013618.com;J:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;
A0013619.com;J:\System Volume Information\_restore{C1672192-17EC-4D39-96A4-6D12464CCAC8}\RP17;BackDoor.Tdss.119;Deleted.;

#7 garmanma

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Posted 03 May 2009 - 07:23 PM

How is everything running now??
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 jxchamb

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Posted 04 May 2009 - 12:19 PM

Things are still running fine so far; looks like my nightmare is over. Unless I just jinxed myself.
Thank you again for helping me out.

#9 garmanma

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Posted 04 May 2009 - 07:18 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

-------------------------------

[/list]Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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